Managers are people who do things right, while leaders are people who do
the right thing. - Warren Bennis, Ph.D. "On Becoming a Leader"
One of the biggest complaints about most organizations is
meetings...they waste too much of our precious time. This is bad news
for organizations. Meetings are important because that is where an
organization's culture and climate perpetuates itself. Meetings are one
of the ways that an organization tells its workers, "You are a member."
If you have bad, boring, and time wasting meetings, then the people
begin to believe that this is a bad and boring company that does not
care about time. Likewise, great meetings tell the workers, "This is a
GREAT organization to be working for!" Also, remember that bad meetings
lead to more bad meetings which cost even more money.
Why are there so many bad meetings? Poor planning by the meeting's
organizer and a lack of involvement by the participants. Listed below
are some guidelines for conducting effective meetings:
Prepare For The Meeting
- Define the objectives and desired outcomes. Know what you are
trying to achieve by having a meeting.
- Determine if a different activity could be used besides a
meeting. A lot of wasted meetings are called when a couple of phone
calls, email, or one-on-ones would have worked better.
- Determine topics to cover and the best format for the discussion
of each one. Know what you want to get accomplished by the meeting.
- Estimate the length of the meeting. People need to know how long
to plan for the meeting.
- Create an Agenda that is carefully scripted:
- Give Start and Stop times. Time is money...plan wisely!
- Identify the place of the meeting.
- List participants and guests.
- List what the participants roles are and what is expected
from them. This will allow them to gather all the relevant data
they need to bring to the meeting.
- Prepare a structured discussion to frame the purpose,
topics, and direction of the meeting.
- Deliver agenda in advance so that the participants have time to
plan and prepare for the meeting.
- Make every meeting a learning event: incorporate creative and
cutting edge education on your particular topic by using books,
speakers, or videos. The people attending are giving up their time
for you, you need to give something back to them.
- Use a variety of tools and activities to make the meeting
productive and fun...get them charged up!
Prepare To Attend a Meeting (for all participants)
- Know the purpose of the meeting. Know what your purpose for
- Gather all data that you need to bring to the meeting.
- Know the agenda of the meeting and ensure your agenda coincides
with the meeting agenda.
- Know your role and the path that you are going to follow.
- Arrive on time and be prepared to stay until at least the
planned stop time.
- Take the meeting seriously, but do have some fun while
Set Up The Meeting Place
- Select a physical setting that is comfortable, big enough, and
will serve the purpose.
- Create a warm and attractive atmosphere conducive to
- Provide appropriate refreshments.
- Have appropriate visual aids and learning aids on hand.
- Always do something a little different and something new. Make
them glad that they came.
Assign A Note Taker (minutes)
- Who attended.
- What problems were discussed.
- Key decisions reached.
- Next Steps (action items):
- Who needs to accomplish a task - list team and outside
- Start and end date of task.
- What is it exactly that they need to accomplish.
Start The Meeting:
- Communicate the purpose and desired outcomes to all
- Clarify the type of participation and interaction desired.
- Set the ground rules (Norms), e.g.:
- When the meeting will stop and end.
- How each member will be heard.
- How conflict will be resolved.
- What is expected of each member.
- Confidential topics.
- Show that you value their ideas, opinions, and questions.
Conduct The Meeting:
- Take time to tell and hear stories. Be creative in how you share
- Clarify and paraphrase key ideas.
- Ask for different points of view; protect new ideas.
- Record ideas and notes on a flip chart:
- Use bright colors and bold shapes.
- Use pictures, as well as text.
- Use bullets to emphasize key points.
- Use no more than 7 words per line and 7 lines per chart.
- Keep all flip charts posted so that they can easily be
referred back to.
- At the end of the meeting, give them to the note taker so
that they can be incorporated into the minutes.
- Ask open-ended questions to encourage their input.
- Keep the focus on ideas, not on people.
- Assign next steps throughout the meeting. Make all next steps
- Stay focused on the agenda topics. Do wander off topic or become
distracted. Agendas are worth taking seriously...but do not
stifle creativity or insult participants who stray.
Keep The Meeting Focused And Moving:
- Get information and data from the meeting. Ensure people are
- Let the people carry the content; you guide the process.
- Acknowledge and reinforce constructive contributions.
- Use the agenda to stay on track.
- Vary the pace: speed up, slow down, take breaks, change tracks.
- Keep the group aware of where they are in the process.
- Periodically summarize key points and ask for agreement.
- Help the group reach consensus and reach conclusions.
- Help the group decide on next steps.
- Review assigned next steps. Ensure each person knows their
duties to perform. Make sure everyone goes from "meeting" to
- Conclude by summarizing the group's accomplishments.
- Thank group members sincerely for their participation and
Follow Up (Action Items)
- Evaluate the meeting. What worked? What needs improvement?
- Plan post-meeting logistics.
- Using the minutes and your impressions, create a document that
clearly describes the meeting. Use comments, questions, criticisms,
and insights to enhance the quality of the document.
- Distribute the document to all participants and other key
players within the organization.
- Monitor progress on next steps