IT Help Central - Division of Information Technology
Texas Tech University

HELP!!!

IT Help Central

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General Info

[ New Students ]
[ Text-Only Version ]
[ Buying the Right Computer ]

ASC
Room 101
2903 4th Street

General Instructions:

• Password Expiration Guide
• TechIM Information
• Safe Computing Information
• eRaider Frequently Asked Questions
• TechDrive Setup and Usage Instructions
• Configuring Microsoft Automatic Critical Updates
• Setup ODBC Data Sources
• Change Screen Resolution (Windows)
• General Computing Tips

E-mail:

• Mailbox Maintenance Techniques
• Anti-Spam Mail Tactics
• TechMail Setup Instructions
• Outlook Web Access Information
• TTUHSC - View your TechMail Mailbox
• Managing and Using Exchange Public Folders

Network Connections:

• Campus Wireless Information
• How-to Reset Your Wireless Credentials on XP SP2
• VPN Instructions
• VPN Frequently Asked Questions
• On-Campus Ethernet Configuration / Troubleshooting Guides

Webpage Instructions:

• Personal (www.webpages.ttu.edu)
• Departmental (www.depts.ttu.edu)
• Organizational (www.orgs.ttu.edu)

Program Specific Instructions:

• Configuring and Using Norton Antivirus
• Change Windows Backup Utility Password
• Install Hummingbird Host Explorer
• WinZip Instructions
  
  

  • Install WinZip 8.0
  • Create a ZIP archive (with password protection) using WinZip 8.0
  • Extract an archive using WinZip 8.0
     
• Convert files from Works to Word

Common Questions:

• How do I set up an eRaider account?
  
  

  • Please visit the website http://eraider.ttu.edu/howto/activate/, or contact IT Help Central at 742-HELP
     
• How do I set up a Homepage through eRaider?
  
  

  • Go to the website www.eraider.ttu.edu and after logging in click Personal Web Site to activate the account.  For additional information concerning your personal web site visit http://webpages.acs.ttu.edu or contact IT Help Central at 742-HELP.
     
• How do I set an eRaider password reminder?
  
  

  • Go to the website www.eraider.ttu.edu and after logging in, find the section titled eRaider Password. Click the set button. Once the screen has opened click Set Password Reminder. Choose one of the preset questions or customize your own question. Fill in the answer blank with the appropriate answer.
  • For instructions on recovering your password via the password reminder, please visit the "Resetting your password using the eRaider Password Reminder" instructions page.
     
• How do I open a file with extension .ZIP?
  
  

  • To open a file with the extension .ZIP you must have a program called WinZip. You can download this program at www.winzip.com. After obtaining the program double click the file and WinZip will open. Click Extract and select the appropriate folder to extract the contents of the file to.
     
• How do I log into WebCT?
  
  

  • WebCT uses your eRaider username and eRaider password for authentication.
    Do not use your Social Security Number for WebCT. You must use your eRaider username and your eRaider Password.
     
• Where can I download Norton AntiVirus, Microsoft Office, Windows, or other TTU-licensed software?
  
  

  • Visit the Software/Site License page at http://www.depts.ttu.edu/itts/software.

For help or more information please click here to contact IT Help Central.