TTU Pay Plan

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FT Position CodeS1418
PT Position CodeP1418
Position Class TitleIT Support Senior Technician
Position DescriptionThe Senior IT Support Technician has an expert level of technical knowledge and experience in one or more IT-related areas. This position’s scope of responsibility includes providing technical support and assistance to departments, faculty, staff, and students with the use of hardware and some software support and maintenance.
The Senior IT Support Technician will also specialize in hardware and software that support institutional strategic initiatives, and manage area or unit IT projects that impact multiple departments or units.
Essential Job Functions Assists central IT management with technology strategic planning, technology selection, and capital replacement planning.

Provides the expert level of technical knowledge and experience in IT Support for the organization.

Supervises and/or manages team members and/or project leads that:
- Primarily provide institutional hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.
- Provide complex hardware and some software projects and resources that impact multiple departments or units.

Troubleshoots complex hardware and some software problems, interfacing with area and unit IT professionals.

Specializes in advanced technology that that supports institutional strategic initiatives.

Adheres to all appropriate Institutional policies (including IT Ops) and other relevant internal departmental policies.
Knowledge, Skill, & Abilities Demonstrated ability to:
- Exercise judgment based on an understanding of organizational policies and activities.
- Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
- Communicate effectively, both orally and in writing.
- Establish and maintain effective work relationships.

Expert analytical skills, including process description, logic, problem diagnostics, and problem solving.

Expert technology hardware and software competency.

Training in advanced hardware, software, and customer support through education or experience.
QualificationsBachelor's degree with coursework in computer science, MIS, IT, or other related area plus seven (7) years related full-time paid experience OR a combination of related education and/or experience to equal eleven (11) years.

For TTU Only: Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.
FLSAExempt
Employee ClassE1, E4
ORP EligibleNo
Job CategoryTechnical and Paraprofessional
EEO40
Pay Grade805
Hourly Pay Range 
Annual Pay Range42000 - 58000 - 74000