TTU Pay Plan

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FT Position CodeS1406
PT Position CodeP1406
Position Class TitleIT Support Technician I
Position DescriptionThe IT Support Technician I’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.
Essential Job FunctionsWith close supervision by management and/or project leads:
- Provides department or unit, primarily basic hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.
- Troubleshoots primarily hardware, some software, or some system problems.
- Performs technical duties necessary for department or unit business operations.

Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.
Knowledge, Skill, & AbilitiesAbility to:
- Exercise judgment based on an understanding of organizational policies and activities.
- Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
- Communicate effectively, both orally and in writing.
- Establish and maintain effective work relationships.

Basic analytical skills, including process description, logic, problem diagnostics, and problem solving.

Basic technology hardware and software competency.

Training in fundamental hardware and software support through education or experience.
QualificationsBachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and/or experience.

For TTU Only: Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.
Job CategoryProfessional
Employee ClassN1, N0
ORP EligibleNo
Pay Grade511
Hourly Pay Range14.48 - 21.72 - 30.07
Annual Pay Range30,124 - 45,186 - 67,553