TTU Pay Plan

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FT Position CodeS1410
PT Position CodeP1410
Position Class TitleIT Support Technician II
Position DescriptionThe IT Support Technician II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit.
Essential Job Functions With some supervision by management and/or project leads:
- Provides department or unit, primarily hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.
- Troubleshoots primarily hardware, some software, or some system problems, interfacing with central technology support areas.
- Performs technical duties necessary for department or unit business operations.

Specializes in hardware and software relevant to the department or unit.

Adheres to all appropriate Institutional policies (including IT Ops) and other relevant internal departmental policies.
Knowledge, Skill, & Abilities Ability to:
- Exercise judgment based on an understanding of organizational policies and activities.
- Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
- Communicate effectively, both orally and in writing.
- Establish and maintain effective work relationships.

Intermediate level analytical skills, including process description, logic, problem diagnostics, and problem solving.

Intermediate technology hardware and software competency.

Training in fundamental and advanced hardware and software support through education or experience.
QualificationsBachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience.

For TTU Only: Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.
FLSANonexempt
Employee ClassN1, N0
ORP EligibleNo
Job CategoryProfessional
EEO30
Pay Grade513
Hourly Pay Range15.16 - 18.44 - 21.72
Annual Pay Range