TTU Pay Plan

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FT Position CodeS1429
PT Position CodeP1429
Position Class TitleIT Support Specialist IV
Position DescriptionThe IT Support Specialist IV’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, systems support, and websites, etc. This position may also manage area or unit IT software projects in support of business operations.
Essential Job FunctionsWorking independently and/or with management and/or project leads:
- Performs systems analysis for specialty and advanced software support and management for an area, or unit.
- Performs technical duties associated with specific specialty software and technical support for area or unit business operations.
- Contributes technical skills and support to customers for software application, customized applications, websites, etc.
- Manages area or unit IT software projects and systems in support of business operations.

Technical skill set kept current by reviewing market trends and product development.

Adheres to all appropriate Institutional policies (including IT Ops) and other relevant internal departmental policies.
Knowledge, Skill, & AbilitiesDemonstrated ability to:
- Exercise judgment based on an understanding of organizational policies and activities.
- Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
- Communicate effectively, both orally and in writing.
- Establish and maintain effective work relationships.

Demonstrated advanced analytical skills, including process description, logic, problem diagnostics, and problem solving.

Demonstrated experience with selected advanced software and technology operations required by area or unit.

Training in advanced software use and support through education or experience.
QualificationsBachelor's degree with coursework in computer science, MIS, IT, or other related area plus five (5) years related full-time paid experience OR a combination of related education and/or experience.

For TTU Only: Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.
Job CategoryProfessional
Employee ClassE1, E4
ORP EligibleNo
Pay Grade804
Hourly Pay Range 
Annual Pay Range39,081 - 68,372 - 97,860