TTU Pay Plan

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FT Position CodeS1430
PT Position CodeP1430
Position Class TitleSenior IT Support Specialist
Position DescriptionThe Senior IT Support Specialist has an expert level of technical knowledge and experience in one or more IT-related areas for the organization. This position’s scope of responsibility includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, systems support, and websites, etc. The Senior IT Support Specialist will also manage team members and area or unit IT software projects in support of business operations.
Essential Job Functions Works independently to perform advanced technical duties associated with systems analysis for specific specialty software and technical support in support of the enterprise.

Provides the highest/expert level of technical knowledge and experience in one or more IT-related areas for the organization.

Contributes advanced technical skills and support to customers for software applications, customized applications, websites, etc.

Independently manages team members and/or project leads to provide:

Specialty and advanced software support and projects for an area or unit.

Area and/or unit IT software projects and systems in support of business operations.

Advanced technical skillset kept current by reviewing market trends and product development.

Adheres to all appropriate Institutional policies (including IT Ops) and other relevant internal departmental policies.
Knowledge, Skill, & Abilities Demonstrated ability to:
- Exercise judgment based on an understanding of organizational policies and activities.
- Plan and organize effectively, prioritize goals, and use time efficiently, and stay on task.
- Communicate effectively, both orally and in writing.
- Establish and maintain effective work relationships.

Expert analytical skills, including process description, logic, problem diagnostics, and problem solving.

Expert experience with selected specialty software and technology operations required by area or unit.

Training in advanced software use and support through education or experience.
QualificationsBachelor's degree with coursework in computer science, MIS, IT, or other related area plus seven (7) years related full-time paid experience OR a combination of related education and/or experience to equal eleven (11) years.

For TTU Only: Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.
FLSAExempt
Employee ClassE1, E4
ORP EligibleNo
Job CategoryProfessional
EEO30
Pay Grade805
Hourly Pay Range 
Annual Pay Range60000- 80000 – 100000