Careers in Retail Management
- Department Manager
- Store Manager
- Brand Manager
- Account Representative
- Merchandise Manager
- Product Development Specialist
- Customer Relations Specialist
- Merchandise Analysis
- Corporate Buyer
- Promotion Specialist
- Human Resource (HR) Manager
- Marketing Manager
- Sales Director
- Sales Representatives
- Assistant Mall Manager
- Credit Managers
- E-Commerce Merchant
- Product Developer
- Showroom Manager
- Sales Associate
- Procurement Assistant
- Advertising Assistant
- Catalog Analyst
As the Department Manager (Presentation Manager), your primary responsibility will be the overall appearance of the store. It will be your responsibility to ensure product is on the floor in a timely manner. You'll also be working with the entire management team to make sure associates are properly trained and developed. This position reports directly to the Assistant Store Manager (Operations Manager).
Essential Job Functions:
- Ensuring the health and safety of the pets in our care
- Develop your team: Coaching, Training, Performance Reviews, etc.
- Ensure Positive Customer Experience
- Process freight in a timely manner including receiving of live pet
- Maintain "Merchandising Standards"
- Responsible for all pricing integrity programs, monthly sign packages and planners
- Ensures pangrams are completed timely and correctly
A store manager is the person ultimately responsible for the day-to-day operations, in a retail establishment or any other form of business. All employees working in the store report to the store manager. A store manager typically reports to a district or area manager. In some stores (big retail establishments), a store manager may be called a general manager.
Responsible for actively contributing to the preparation of strategic and operational brand planning, quantitative and qualitative analysis, promotional activities, and market research.
Work with other Account Managers and Representatives on existing/potential accounts. Expand existing business through a high volume of telephone and in-person calls to volume accounts and accounts with potential for increased business. Develop new business through research and prospecting.
Under the direction of a Merchandise Manager, will manage a buying category through the development and implementation of a business plan for a specific category of merchandise by coordinating various merchandise initiatives including marketing, visual presentation, assortment planning, buying and vendor relationships. This is a senior position and requires someone with proven buying experience.
Product Development Specialist
Assists in the management and participates in the activities for supporting and implementing applications, communications and operating software systems, needed to support Product Development.
Customer Relations Specialist
The Customer Relations Specialist is responsible for handling all customer service related functions for customer base, including service billing, sales order entry activities and managing service-related requests and follow up. The selected candidate must have strong interpersonal skills, work well with customers. Strong communication skills, teamwork, coordination and customer interface.
- Financial analysis activities involving detailed forecasting and analysis of all major margin activities. Manage the forecasting process for merchant allowance collections.
- Participation in seasonal and annual merchant planning.
- Produce required executive level reports utilizing operating performance measures and metrics to analyze business.
- Evaluate vendor deals participate and/or support vendor negotiations as needed.
- Forecast, track, and provide analysis on merchant allowances.
- Identify variances from budget to actual and other key business trends, benchmarks and statistics.
- Partner with Accounts Payable, Internal Audit and other control related areas of the organization to assess financial risks.
Purchases merchandise or commodities for resale: Inspects and grades or appraises agricultural commodities, durable goods, apparel, furniture, livestock, or other merchandise offered for sale to determine value and yield. Selects and orders merchandise from showings by manufacturing representatives, growers, or other sellers, or purchases merchandise on open market for cash, basing selection on nature of clientele, or demand for specific commodity, merchandise, or other property, utilizing knowledge of various articles of commerce and experience as buyer.
Develop and implement marketing plans, create and produce ads, 3-D displays, signs, news and press releases, flyers, and other tasks related to promoting programs, events and activities.
Human Resource (HR) Manager
Assists companies and organizations to develop and implement policies relating to staff recruitment, industrial relations, training and development of staff. A HR Manager may:
- Interview prospective staff
- Plan and conduct training courses
- Assist operational staff guide and counsel employees
- Negotiate remuneration packages
Produce promotional material, maintain files/records, assist with promotional mailing, web page design, develop marketing strategy, execute simple projects, assist with special events.
Key objectives include: develop and implement a sales strategy to achieve corporate revenue and profit goals. Establish sales targets to meet the company's growth objectives, increase revenue by developing and exploiting target markets, establish sales and service policies including pricing, promotion, packaging, transportation and credit.
Sell a wide variety of products/services to potential clients. They must identify prospective clients, establish marketing strategies, set forth staff responsibilities and timetables to achieve set goals. Their job is to fully understand and be able to discuss the products/services their company offers. They also answer questions from their clients about the nature and cost of the products/services.
Assistant Mall Manager
Development and implementation of mall marketing programs, visual merchandising, sales analysis, corporate and merchant communication, community and media relations, driving revenue generation, and reviewing and understanding marketing budgets and financials.
Oversee the firm's issuance of credit. They establish credit-rating criteria, determine credit ceilings, and monitor the collections of past-due accounts. Credit managers focus on the consumer website and work at both strategic and project management. Position would require substantial interaction with internal business partners, technology professionals, and external vendors/clients. Position will require analyzing website activity, surveillance reports, and error logging.
Works closely with the VP of Marketing to implement a new E-commerce site as well as identify, plan, build, and evolve sales and marketing strategies to maximize revenue growth and customer satisfaction. This individual will advise and consult on web usability and consumer demographics, as well as analyze sales and conversion statistics to create new e-commerce market opportunities. The E-Commerce Merchant will research and provide analysis on customer segmentation, competition, customer needs, pricing, and positioning/messaging. Their marketing support for sales efforts will include positioning of existing products, the launch of new products, and the promotion of incremental product enhancements.
Purchase finished goods, such as clothes or furniture, for their companies that then resell them to consumers. Buyers often decide which products their companies will sell. This requires an ability to accurately predict what goods will appeal to consumers. Applicants should be expected to begin as a trainee, purchasing clerk, junior buyer, or assistant buyer.
A product developer will initiate, build, source, manage and ensure the integrity of the product lines to fit within the design concept. Also responsible for the commercialization process for a style (tech pack, proto request/receipt) to the successful completion of a fully buy ready, fit approved product, within stated timelines or better. The individual in this position will also build cross-functional partnerships with marketing, sales, developers, designers, and marketing departments on the development and production of the products.
A showroom manager provides clients with unsurpassed service, expertise, and convenience throughout the sales and completion process. Must enjoy making small talk with consumers and be able to adapt to a fast paced environment. They often coordinate showroom events or organize and maintain the showroom.
A sales associate provides a complete shopping experience for customers, involving product knowledge and environmental involvement. Their primary responsibility is customer service. Other responsibilities include: greeting and directing customers, finding out the particular needs of everyone who enters the store, and understanding and following store policies.
A procurement assistant provides general and specialized administrative support to the procurement director. Duties involve obtaining necessary materials from vendors along with filing, faxing and entering information into a database. They maintain files and records, purchasing, inventory, and supply transactions. Must be able to demonstrate organizational skills, and to establish priorities and work independently as well as part of a team. They will need to handle multiple tasks, meet competing deadlines and handle frequent interruptions.
An advertising assistant coordinates the placement of advertising and assists with as layout and proof changes. Duties include office support, research for advertising and marketing events, as well as client relations. Duties include office support, research for advertising and marketing events, as well as client relations. This position performs a variety of clerical tasks to assist in all functions relating to supporting the advertising manager and account executives.
A catalog analyst coordinates a company's catalog. This involves managing relationships with paper and printing vendors, distributing catalog calendar to vendors and reserving press time, and compiling desktop layouts with proofing revisions. They will work closely with art directors and design team to strategize on concepts. This position requires strong operational and multitasking skills, and knowledge of Microsoft Windows, Word, Excel and Outlook.