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Changes to TechMail delivery of messages marked with phishing warning

NOTE: This announcement is no longer current and has been maintained only for archival purposes.

No One at Texas Tech University or from Anywhere Else Should Ask For Your Password

As you may be aware, TechMail inserts an anti-phishing warning message into incoming email messages that spam filters identify as possible phishing attempts (a deceptive technique used by cyber criminals to entice you to voluntarily provide personal information and/or login credentials). The inserted warning message reads:

WARNING: This message is not from a sender on your Safe Sender's list AND MAY BE AN ATTEMPT TO STEAL YOUR PASSWORD. No email from a reputable source will ever ask for, or direct you to verify, your email account information! If you are certain of the sender's identity and need to reply or forward this message, delete this warning verbiage before sending and add the address to your Safe Sender's list. For further assistance, call (806) 742-4357.

This warning is prepended to messages due to Internet phishing attempts. These phishing attempts appear to come from a TTU email address and request that an individual divulge their username and password information. The warning is intended to alert and educate TechMail users about best security practices.

Do not reply to the message. No one at Texas Tech University or from anywhere else should ask for your password.

If you are positive the email message you received is legitimate and not an attempt to obtain your private information, you may reply to the message. However, in your reply you must remove the warning text mentioned above by selecting and deleting it; otherwise, the message you send will be rejected.

Messages sent within Texas Tech University will not contain the above message. Any messages within Texas Tech University include email sent through:

In the past, any incoming email that had this warning message inserted was automatically placed in the recipient's Junk Mail folder. Effective immediately, incoming email that has the warning message inserted will not automatically be placed into Junk Mail and will appear in your Inbox. This change should help alleviate reported issues with legitimate/business email being placed into Junk Mail folders.

Additional Information

Since TechMail spam/phishing filtering is affected by various server and client strategies, please note that:

Phishing attempts are becoming increasingly difficult to detect. The TTU IT Division recommends the following best practices to help protect your personal information, as well as University information resources:

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