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Avoiding Account Lock-outs

No One at Texas Tech University or from Anywhere Else Should Ask For Your Password

When too many incorrect passwords are entered against your account in a short time frame, the account may become temporarily locked.  This is to prevent someone from guessing your password and gaining access to your account.  An automated system will automatically unlock the account; it cannot be unlocked by IT Help Central.

Most account lock-outs occur after you have changed your eRaider password.  This is usually because the previous password is saved in a software program and is being automatically sent to the TTU servers.  The incorrect password being entered against your account causes it to lock.

IT Help Central recommends the following actions to avoid account lock-outs:

Computer Sign-in:

The first step in preventing an account lock-out is to sign out from your computer or reboot your computer.  Then, wait at least five minutes before signing back in.  (After changing our eRaider password, many of us neglect to sign out or reboot our computer and sign in with the new password.  Doing so will help prevent an account lock-out.)

Before rebooting we recommend for future reference.

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