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Windows XP On-Campus Ethernet Configuration

IT Help Central - Windows XP On-Campus Ethernet Configuration

NOTE:  In order to perform these steps, you must have Administrator privileges on your Windows XP computer. 

The following guide is designed to help troubleshoot all on-campus Ethernet connections under Windows XP.

Step 1.  While pressing down the windows key ÿ, click the R key to make the Run window appear.  The Run window allows you to type in commands to be executed by Windows.  In the Run window, type control and then click the OK button.

Step 2.    This will open the Control Panel window (below) which contains the icon to be used.

Step 3.  Note that in Windows XP, it is possible that your Control Panel windows resembles the above image .  If this is the case, click Switch to Classic View in the upper left corner of the window to return the Control Panel window to the classic view.  Otherwise, proceed to the next step.

Step 4.  Double-click on the "Network Connections" icon.

Step 5.  Right-click on your "Local Area Connection" and click "Properties".

Step 6.  Click the "Configure" button, which is located below the "Connect Using" box.

Step 7.  Now,  click the "Advanced" tab.  There should be a "Property" box on the left-hand side.  There should be an entry in this box named "Link Speed", "Media Type", "Connection Type", or something similar. This name varies between manufacturers.

Once the proper box is selected,  change the selection in the right-hand drop down list.

This will also vary based on manufacturer. This box normally says "AutoSelect" or "AutoSense" when first selected.

Once you have made the appropriate changes, click OK.

Step 8.  Now,  select "Internet Protocol (TCP/IP)" from the list in the Network Properties panel, and click Properties.

Step 9.  Make sure that the radio buttons next to Obtain an IP address automatically and Obtain DNS server address automatically are selected.  Now click on the Advanced button in the bottom right hand corner.

Step 10.  Click on the IP Settings tab at the top of the window.  Verify that the only thing listed in the first box is DHCP Enabled and that nothing is listed in the second box.  If there is something else listed, select it and click Remove.  Also verify that the checkbox next to Automatic metric is Un-Checked.

Step 11.  Now click on the DNS tab.  Make sure that both boxes are empty.  Also, make sure the radio button next to Append primary and connection specific DNS suffixes is selected and that the check box directly beneath it is checked.  Also make sure the Register this connection's addresses in DNS check box is checked and that the Use this connection's DNS suffix in DNS registration is un-checked.  Now click OK.

Step 12.  Click OK again and then click Close.  Now close the Control Panel window.

Step 13.  While pressing down the windows key ÿ, click the R key to make the Run window appear.  The Run window allows you to type in commands to be executed by Windows.  In the Run window, type command and then click the OK button.

Step 14.  Type "ipconfig" at the Command Prompt. This will show your current IP, if you have one.  If your IP address begins with 129.118 or 69.65 then your computer has already obtained an IP address for the TTU network and you should be able to connect to the internet.  If not, continue with the rest of these steps.

Step 15.  Now,  type "ipconfig /release *Con*" at the Command Prompt.  This will release your current IP if you have one.

Step 16.  Now,  type "ipconfig /renew" at the Command Prompt.  This will attempt to get a new IP address.  If your computer is able to obtain a new IP address, ipconfig will display it and will return you to the Command Prompt.

Step 17.  Type in "exit" to close the Command Prompt window.  Now open your web browser and check to see that the internet works.  If you are still unable to access the internet, follow these steps:

  1. Shut down your computer and unplug the network cable from the wall for at least one hour.  This will cause the DHCP server to reset it's records about your computer and will possibly allow it to renew when you turn the computer back on.
     
  2. After a hour has passed, plug the Ethernet cable back into the wall and turn on your computer.  This will cause your computer to renew it's IP address again.

If you are unsuccessful or have any other questions or comments, feel free to contact IT Help Central at 742-HELP (4357).