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IT Help Central Walk-up Services

IT Help Central's Walk-up Services allows customers to learn safe computing practices first-hand in a one-on-one environment. With the assistance of IT Help Central employees, customers can remove viruses/spyware from their computers, troubleshoot computer performance issues, and install TTU site-licensed software such as Microsoft Office or Symantec Endpoint Protection. Other walk-up services, such as wireless setup and installation of software updates, are available to customers, as well. Please note that customers must remain in our offices throughout the diagnosing/troubleshooting process.

Please note that on-site support is available for customers currently living in the residence halls and may be more convenient than coming to Walk-up Services. A visit from Residence Hall Support may be requested by contacting IT Help Central at (806) 742-HELP [4357] or ithelpcentral@ttu.edu. Our Service Desk will attempt to assist you, and then assign the issue to Residence Hall Support if it cannot be solved at the Service Desk.

Our Location & Hours

Visit IT Help Central's Hours of Operation page to view our Walk-up Services hours. Walk-up Services is located in the same building as Transportation & Parking Services—the Administrative Support Center at 2903 4th Street. Our entrance is on the northwest corner of the building. A map is available at http://www.ttu.edu/map/?b=Administrative%20Support%20Center. Please call before visiting Walk-up Services in order to ensure the best support experience.

Time Saving Tips

Before bringing your computer to IT Help Central's Walk-Up Service, please review the time saving tips below:

Walk-Up Service Instructions

  Windows Mac OS X
Anti-virus Symantec Endpoint Protection Norton AntiVirus
Anti-spyware SUPERAntiSpyware & Malwarebytes N/A
Email
Outlook 2007
Outlook 2010

Entourage 2008
Outlook 2011
Mail 3.x
Wireless
Windows XP
Windows Vista
Windows 7
Mac OS 10.4 Tiger
Mac OS 10.5 Leopard
Mac OS 10.6 Snow Leopard
Mac OS 10.7 Lion
VPN
Windows XP
Windows Vista
Windows 7
Mac OS 10.4 Tiger
Mac OS 10.5 Leopard
Mac OS 10.6 Snow Leopard
Microsoft Office Office 2007
Office 2010
Office 2008
Office 2011
Software Update
Windows XP
Windows Vista
Windows 7
Mac OS X