IT Help Central Walk-Up Services
On July 31, 2009, IT Help Central implemented a new service for our customers known as "Walk-up Services." This service replaced our previous "Drop-off Services" and allows customers to learn safe computing practices first-hand in a one-on-one environment. With the assistance of IT Help Central employees, customers can remove viruses/spyware from their computers, troubleshoot computer performance issues, and install TTU site-licensed software such as Microsoft Office or Symantec Endpoint Protection. Other walk-up services, such as wireless setup and installation of software updates are still available to customers, as well. Please note that due to this change in process, customers must remain in our offices throughout the diagnosing/troubleshooting process.
For customers who need drop-off services, the TTU IT Division recommends the Texas Technology Store, conveniently located on-campus in the Student Union Building. The Texas Technology Store employs Dell and Apple-certified technicians who can assist you with a wide range of issues, including virus/spyware removal, hardware troubleshooting and data backup/restoration. Also, as a strong partner with the TTU IT Division, the Texas Technology Store has lowered the price of several key services in order to better serve the TTU community. You may contact the Texas Technology Store at (806) 744-2130 or view their Web site at http://www.texastechnologystore.com.
Please note that this change does not affect customers currently living in the residence halls. Residence Hall Support may be requested by contacting IT Help Central at (806) 742-HELP [4357].
Our Location & Hours
Visit IT Help Central's Hours of Operation page to view our Walk-up Services hours. Walk-up Services is located in the same building as University Parking Services—the Administrative Support Center at 2903 4th Street. Our entrance is on the northwest corner of the building. A map is available at http://www.ttu.edu/campusmap/buildings/support.php. Please call before visiting Walk-up Services in order to ensure the best support experience.
Time Saving Tips
Before bringing your computer to IT Help Central's Walk-Up Service, please review the time saving tips below:
- Ensure you are able to sign in to your computer successfully.
- All operating system updates should be current. Please see instructions on the table below.
- Anti-virus software should be installed and updates current. Please see instructions on
the table below.
- NOTE: Symantec Endpoint Protection and Norton AntiVirus can be downloaded at https://eraider.ttu.edu.
- Call us at (806) 742-HELP [4357] prior to bringing in the computer in order to expedite the troubleshooting process.
Walk-Up Service Instructions
| Windows | Mac OS X | |
| Anti-virus | Symantec Endpoint Protection | Norton AntiVirus |
| Anti-spyware | SUPERAntiSpyware & Malwarebytes | N/A |
| Email |
Outlook 2007 |
Entourage 2008 Mail 3.x |
| Wireless |
Windows XP Windows Vista Windows 7 |
Mac OS 10.4 Tiger Mac OS 10.5 Leopard Mac OS 10.6 Snow Leopard |
| VPN |
Windows XP Windows Vista |
Mac OS 10.4 Tiger Mac OS 10.5 Leopard |
| Microsoft Office | Office 2007 | Office 2008 |
| Software Update |
Windows XP Windows Vista |
Mac OS X |