Staff
Through collaboration and professionalism, IT Help Central provides the highest possible quality technical support and assistance to the University community. IT Help Central offers a wide variety of services to the Texas Tech community, including:
- Phone and email support for most technical issues, including eRaider accounts, TechMail, Banner, and general computer maintenance;
- Walk-in support for virus/spyware removal, network troubleshooting (including wireless setup), TechMail troubleshooting/setup, and many other issues;
- On-site support for residence hall occupants;
- On-site support for departmental employees, faculty, and executives;
- Self-support instructions, purchase recommendations, and bulletins on our website
To view our current staff or our location, please select one of the links below.
| Name | Title | Campus Phone | Campus Email |
|---|---|---|---|
| Shannon Cepica | Director | 806.742.5726 | shannon.cepica@ttu.edu |
| Jackie Wren | Administrative Assistant | 806.742.5756 | jackie.wren@ttu.edu |
| Executive Support | |||
| Pulin Bhatt | Assistant Managing Director | 806.834.5758 | pulin.bhatt@ttu.edu |
| Danny Mar | Manager, Executive Support | 806.742.HELP | danny.mar@ttu.edu |
| O'Jay Barbee | PC/Network Support III | 806.742.HELP | ojay.barbee@ttu.edu |
| Quality, Training, & Knowledge Management | |||
| Scott Hall | Assistant Managing Director | 806.834.5700 | scott.hall@ttu.edu |
| Randall King | Programmer/Analyst III | 806.742.HELP | randall.king@ttu.edu |
| Ian Hooten | PC/Network Support II | 806.742.HELP | ian.hooten@ttu.edu |
| Amit Murkute | QTKM Student Programmer | 806.742.HELP | |
| Christopher LeMeilleur | QTKM Knowledge Management | 806.742.HELP | |
| Christian Lyons | QTKM Knowledge Management | 806.742.HELP | |
| David Marzak | QTKM Knowledge Management | 806.742.HELP | |
| John Racz | QTKM Knowledge Management | 806.742.HELP | |
| Marlene Alvarado | QTKM Student Trainer | 806.742.HELP | |
| William Clark | QTKM Student Trainer | 806.742.HELP | |
| Austin Krause | QTKM Student Trainer | 806.742.HELP | |
| Christopher LeMeilleur | QTKM Student Trainer | 806.742.HELP | |
| David Marzak | QTKM Student Trainer | 806.742.HELP | |
| Marc Everett | QTKM Student Technician | 806.742.HELP | |
| Kayla Perrin | QTKM Student Technician | 806.742.HELP | |
| Trey Osborn | QTKM Student Analyst | 806.742.HELP | |
| Service Desk | |||
| Scott Hall | Assistant Managing Director | 806.834.5700 | scott.hall@ttu.edu |
| Chris Oglesby | Section Manager | 806.742.HELP | chris.oglesby@ttu.edu |
| Kirby Mackey | Section Supervisor | 806.742.HELP | kirby.mackey@ttu.edu |
| Logan Beaty | PC/Network Support III | 806.742.HELP | logan.l.beaty@ttu.edu |
| Dayton Perrin | PC/Network Support III | 806.742.HELP | dayton.perrin@ttu.edu |
| Daniel Houchin | PC/Network Support II | 806.742.HELP | daniel.houchin@ttu.edu |
| Anthony Baker | PC/Network Support I | 806.742.HELP | anthony.b.baker@ttu.edu |
| Kyle Rockwell | PC/Network Support I | 806.742.HELP | kyle.rockwell@ttu.edu |
| Robert Ward |
PC/Network Support I | 806.742.HELP | robert.ward@ttu.edu |
| William Clark | Student Supervisor | 806.742.HELP | |
| Patrick Haile | Student Supervisor | 806.742.HELP | |
| Carson Kulbeth | Student Supervisor | 806.742.HELP | |
| Christian Lyons | Student Supervisor | 806.742.HELP | |
| Lawrence McInvale | Student Supervisor | 806.742.HELP | |
| Junior Navarette | Student Supervisor | 806.742.HELP | |
| Cole Newton | Student Supervisor | 806.742.HELP | |
| Trey Osborn | Student Supervisor | 806.742.HELP | |
| Thomas Sheils | Student Supervisor | 806.742.HELP | |
| Brad Smith | Student Supervisor | 806.742.HELP | |
| Kurt Alldredge | Student Technician | 806.742.HELP | |
| Marlene Alvarado | Student Technician | 806.742.HELP | |
| Sarah Ausdenmoore | Student Technician | 806.742.HELP | |
| Karlissa Black | Student Technician | 806.742.HELP | |
| Matthew Ellis | Student Technician | 806.742.HELP | |
| Marc Everett | Student Technician | 806.742.HELP | |
| Alex Hatch | Student Technician | 806.742.HELP | |
| Austin Krause | Student Technician | 806.742.HELP | |
| Christopher LeMeilleur | Student Technician | 806.742.HELP | |
| David Marzak | Student Technician | 806.742.HELP | |
| Andre Preau | Student Technician | 806.742.HELP | |
| John Racz | Student Technician | 806.742.HELP | |
| Collin Sulsberger | Student Technician | 806.742.HELP | |
| Zackory Brent | Student Analyst | 806.742.HELP | |
| Scott Briggs | Student Analyst | 806.742.HELP | |
| Korey Connally | Student Analyst | 806.742.HELP | |
| Brennan Custard | Student Analyst | 806.742.HELP | |
| Kyle Gibson | Student Analyst | 806.742.HELP | |
| Nick Grimberg | Student Analyst | 806.742.HELP | |
| Lucas Hall | Student Analyst | 806.742.HELP | |
| Brandon Hamilton | Student Analyst | 806.742.HELP | |
| Kyle Hayford | Student Analyst | 806.742.HELP | |
| Jessica Mendez | Student Analyst | 806.742.HELP | |
| Michael Mendoza | Student Analyst | 806.742.HELP | |
| Richard Merritt | Student Analyst | 806.742.HELP | |
| Cait Mongrain | Student Analyst | 806.742.HELP | |
| Biswas Nepal | Student Analyst | 806.742.HELP | |
| Crystal Rekieta | Student Analyst | 806.742.HELP | |
| Kyle Richardson | Student Analyst | 806.742.HELP | |
| Phillip Walker | Student Analyst | 806.742.HELP | |
| Web Site Development & Design | |||
| Scott Hall | Assistant Managing Director | 806.834.5700 | scott.hall@ttu.edu |
| Dayton Perrin | PC/Network Support III | 806.742.HELP | dayton.perrin@ttu.edu |
| Calendar of Events & TechAnnounce | |||
| Scott Hall | Assistant Managing Director | 806.834.5700 | scott.hall@ttu.edu |
| Logan Beaty | PC/Network Support III | 806.742.HELP | logan.l.beaty@ttu.edu |
| Karlissa Black | Student Technician | 806.742.HELP | |
| Cait Mongrain | Student Analyst | 806.742.HELP | |
| Desktop Support Services | |||
| Pulin Bhatt | Assistant Managing Director | 806.834.5758 | pulin.bhatt@ttu.edu |
| Gary Burns | Manager, Desktop Services | 806.742.HELP | gary.burns@ttu.edu |
| Tim Gary | PC/Network Support IV | 806.742.HELP | tim.gary@ttu.edu |
| Blake Boman | PC/Network Support II | 806.742.HELP | blake.boman@ttu.edu |
| Jimmy Flores | PC/Network Support II | 806.742.HELP | jimmy.flores@ttu.edu |
| Jonathan Haenchen | PC/Network Support II | 806.742.HELP | jonathan.haenchen@ttu.edu |
| William Buckley | Student Technician | 806.742.HELP | |
| Bobby Sumners | Student Technician | 806.742.HELP | |
| Tyler Hagen | Student Analyst | 806.742.HELP | |
| Patrick Haile | Student Analyst | 806.742.HELP | |
| DJ Higgs | Student Analyst | 806.742.HELP | |
| Christie Paul | Student Analyst | 806.742.HELP | |
| Collin Sulsberger | Student Analyst | 806.742.HELP | |
| Classroom Technology Services | |||
| Pulin Bhatt | Assistant Managing Director | 806.834.5758 | pulin.bhatt@ttu.edu |
| Mark Holwerda | Section Manager | 806.834.5252 | mark.holwerda@ttu.edu |
| Derek Boman | PC/Network Support III | 806.834.5252 | |
| Eric Martinez | PC/Network Support II | 806.834.5252 | e.martinez@ttu.edu |
| Barbara Smith | PC/Network Support II | 806.834.5252 | barbara.s.smith@ttu.edu |
| Steven Short | Student Supervisor | 806.834.5252 | |
| Residence Hall Support | |||
| Pulin Bhatt | Assistant Managing Director | 806.834.5758 | pulin.bhatt@ttu.edu |
| Gary Burns | Manager, Desktop Services | 806.742.HELP | gary.burns@ttu.edu |
| Ric Ramon | PC/Network Support III | 806.742.HELP | ric.ramon@ttu.edu |
| Tanner Albus | Student Supervisor | 806.742.HELP | |
| William Butler | Student Supervisor | 806.742.HELP | |
| Mikel Gatica | Student Technician | 806.742.HELP | |
| Elina Hartmann | Student Technician | 806.742.HELP | |
| Ryan Reardon | Student Technician | 806.742.HELP | |
| Joshua Barbee | Student Analyst | 806.742.HELP | |
| Faith Fleener | Student Analyst | 806.742.HELP | |
| Kayla Perrin | Student Analyst | 806.742.HELP | |
| Jonathan Womack | Student Analyst | 806.742.HELP | |