Staff
Through collaboration and professionalism, IT Help Central provides the highest possible quality technical support and assistance to the University community. IT Help Central offers a wide variety of services to the Texas Tech community, including:
- Phone and email support for most technical issues, including eRaider accounts, TechMail, Banner, and general computer maintenance;
- Walk-in support for virus/spyware removal, network troubleshooting (including wireless setup), TechMail troubleshooting/setup, and many other issues;
- On-site support for residence hall occupants;
- On-site support for departmental employees, faculty, and executives;
- Self-support instructions, purchase recommendations, and bulletins on our Web site
| Name | Title | Campus Phone | Campus Email |
|---|---|---|---|
| Shannon Cepica | Director | 806.742.5726 | shannon.cepica@ttu.edu |
| Shay Singleterry | Administrative Assistant | 806.742.5756 | shay.singleterry@ttu.edu |
| Executive Support | |||
| Scott Hall | Assistant Managing Director | 806.742.5700 | scott.hall@ttu.edu |
| Danny Mar | Manager, Executive Support | 806.742.HELP | danny.mar@ttu.edu |
| O'Jay Barbee | PC/Network Support III | 806.742.HELP | ojay.barbee@ttu.edu |
| Quality, Training, & Knowledge Management | |||
| Scott Hall | Assistant Managing Director | 806.742.5700 | scott.hall@ttu.edu |
| Randall King | Programmer/Analyst III | 806.742.HELP | randall.king@ttu.edu |
| Stephanie Hudgens | PC/Network Support II | 806.742.HELP | stephanie.hudgens@ttu.edu |
| Deepak Malleshappa | Graduate Assistant | 806.742.HELP | |
| Ashley Prothro | QTKM Student Supervisor | 806.742.HELP | |
| Aaron Stroman | QTKM Student Supervisor | 806.742.HELP | |
| Jeremy Brunner | QTKM Student Technician | 806.742.HELP | |
| Josh Petryk | QTKM Student Technician | 806.742.HELP | |
| Kristin Petrichenko | QTKM Student Analyst | 806.742.HELP | |
| Suresh Ramaswamy | QTKM Student Analyst | 806.742.HELP | |
| Kayla Walker | QTKM Student Analyst | 806.742.HELP | |
| Helpdesk Services | |||
| Pulin Bhatt | Manager, Helpdesk Services | 806.742.5715 | pulin.bhatt@ttu.edu |
| Chris Oglesby | Section Supervisor | 806.742.HELP | chris.oglesby@ttu.edu |
| Logan Beaty | PC/Network Support III | 806.742.HELP | logan.l.beaty@ttu.edu |
| Kirby Mackey | PC/Network Support III | 806.742.HELP | kirby.mackey@ttu.edu |
| Dayton Perrin | PC/Network Support II | 806.742.HELP | dayton.perrin@ttu.edu |
| Anthony Baker | PC/Network Support I | 806.742.HELP | anthony.b.baker@ttu.edu |
| Daniel Houchin | PC/Network Support I | 806.742.HELP | daniel.houchin@ttu.edu |
| Ian Hooten |
PC/Network Support I | 806.742.HELP | ian.hooten@ttu.edu |
| William Buckley | Student Supervisor | 806.742.HELP | |
| Christina Fanelli | Student Supervisor | 806.742.HELP | |
| Kyle Heinchon | Student Supervisor | 806.742.HELP | |
| Cody Hurst | Student Supervisor | 806.742.HELP | |
| Hobbes Kinard | Student Supervisor | 806.742.HELP | |
| Carson Kulbeth | Student Supervisor | 806.742.HELP | |
| Ashley Prothro | Student Supervisor | 806.742.HELP | |
| David Wilson | Student Supervisor | 806.742.HELP | |
| Peter Bolaji | Student Technician | 806.742.HELP | |
| Jeremy Brunner | Student Technician | 806.742.HELP | |
| Maxie Gallardo | Student Technician | 806.742.HELP | |
| Michael Grabczyk | Student Technician | 806.742.HELP | |
| Russell Gummelt | Student Technician | 806.742.HELP | |
| Amos Magallan | Student Technician | 806.742.HELP | |
| Christopher Murray | Student Technician | 806.742.HELP | |
| Josh Petryk | Student Technician | 806.742.HELP | |
| Suresh Ramaswamy | Student Technician | 806.742.HELP | |
| Brad Smith | Student Technician | 806.742.HELP | |
| Aaron Stroman | Student Technician | 806.742.HELP | |
| Kayla Walker | Student Technician | 806.742.HELP | |
| Marlene Alvarado | Student Analyst | 806.742.HELP | |
| Zack Atkinson | Student Analyst | 806.742.HELP | |
| Sarah Ausdenmoore | Student Analyst | 806.742.HELP | |
| William Bailey | Student Analyst | 806.742.HELP | |
| Brian Barbour | Student Analyst | 806.742.HELP | |
| Aaron Bentley | Student Analyst | 806.742.HELP | |
| James Cadman | Student Analyst | 806.742.HELP | |
| Stephen Chapman | Student Analyst | 806.742.HELP | |
| Stephen Clark | Student Analyst | 806.742.HELP | |
| Tyler Cunningham | Student Analyst | 806.742.HELP | |
| Marion Dougherty | Student Analyst | 806.742.HELP | |
| Bryan Dube | Student Analyst | 806.742.HELP | |
| Eric Flood | Student Analyst | 806.742.HELP | |
| Mia Flores | Student Analyst | 806.742.HELP | |
| Yuibi Fujimoto | Student Analyst | 806.742.HELP | |
| Tyler Hagen | Student Analyst | 806.742.HELP | |
| Patrick Haile | Student Analyst | 806.742.HELP | |
| Joseph Hamende | Student Analyst | 806.742.HELP | |
| Jessica Hinz | Student Analyst | 806.742.HELP | |
| Tyler Kasinger | Student Analyst | 806.742.HELP | |
| Allen Klare | Student Analyst | 806.742.HELP | |
| Melissa Lewis | Student Analyst | 806.742.HELP | |
| Sonny Lockett | Student Analyst | 806.742.HELP | |
| Anuvrat Malhotra | Student Analyst | 806.742.HELP | |
| Elizabeth Marburger | Student Analyst | 806.742.HELP | |
| Ty McDonald | Student Analyst | 806.742.HELP | |
| Junior Navarette | Student Analyst | 806.742.HELP | |
| Cole Newton | Student Analyst | 806.742.HELP | |
| Charles Obih | Student Analyst | 806.742.HELP | |
| Trey Osborn | Student Analyst | 806.742.HELP | |
| Kristin Petrichenko | Student Analyst | 806.742.HELP | |
| Kristoffer Shafer | Student Analyst | 806.742.HELP | |
| Thomas Sheils | Student Analyst | 806.742.HELP | |
| James Smith | Student Analyst | 806.742.HELP | |
| Whitney Taylor | Student Analyst | 806.742.HELP | |
| Caitlyn Warren | Student Analyst | 806.742.HELP | |
| Nick Weeks | Student Analyst | 806.742.HELP | |
| Web Site Development & Design | |||
| Scott Hall | Assistant Managing Director | 806.742.5700 | scott.hall@ttu.edu |
| Dayton Perrin | PC/Network Support II | 806.742.HELP | dayton.perrin@ttu.edu |
| Calendar of Events & TechAnnounce | |||
| Scott Hall | Assistant Managing Director | 806.742.5700 | scott.hall@ttu.edu |
| Logan Beaty | PC/Network Support III | 806.742.HELP | logan.l.beaty@ttu.edu |
| William Buckley | Student Supervisor | 806.742.HELP | |
| Kristin Petrichenko | Student Analyst | 806.742.HELP | |
| Desktop Support Services | |||
| Gary Burns | Manager, Desktop Services | 806.742.HELP | gary.burns@ttu.edu |
| Tim Gary | PC/Network Support III | 806.742.HELP | tim.gary@ttu.edu |
| Derek Boman | PC/Network Support II | 806.742.HELP | |
| Jimmy Flores | PC/Network Support II | 806.742.HELP | jimmy.flores@ttu.edu |
| Erica Williams | PC/Network Support II | 806.742.HELP | erica.williams@ttu.edu |
| Trevor Adrian | Student Technician | 806.742.HELP | |
| Valentin Baca | Student Technician | 806.742.HELP | |
| Samantha Jaco | Student Technician | 806.742.HELP | |
| James Lemon | Student Technician | 806.742.HELP | |
| Patrick Lewis | Student Technician | 806.742.HELP | |
| Andrew Stone | Student Technician | 806.742.HELP | |
| Bobby Sumners | Student Technician | 806.742.HELP | |
| Residence Hall Support | |||
| Gary Burns | Manager, Desktop Services | 806.742.HELP | gary.burns@ttu.edu |
| Ric Ramon | PC/Network Support III | 806.742.HELP | ric.ramon@ttu.edu |
| Tanner Albus | Student Supervisor | 806.742.HELP | |
| William Butler | Student Supervisor | 806.742.HELP | |
| Andy Castillo | Student Technician | 806.742.HELP | |
| Eric Veggeberg | Student Technician | 806.742.HELP | |
| Ryan Reardon | Student Technician | 806.742.HELP | |
| Kyle Rockwell | Student Technician | 806.742.HELP | |
| Faith Fleener | Student Analyst | 806.742.HELP | |
| Mikel Gatica | Student Analyst | 806.742.HELP | |
| Elina Hartmann | Student Analyst | 806.742.HELP | |
| Rolando Mendez | Student Analyst | 806.742.HELP | |
| Brett Wesley | Student Analyst | 806.742.HELP | |