Staff
Through collaboration and professionalism, IT Help Central provides the highest possible quality technical support and assistance to the University community. IT Help Central offers a wide variety of services to the Texas Tech community, including:
- Phone and email support for most technical issues, including eRaider accounts, TechMail, Banner, and general computer maintenance;
- Walk-up support for virus/spyware removal, network troubleshooting (including wireless setup), TechMail troubleshooting/setup, and many other issues;
- On-site support for residence hall occupants;
- On-site support for departmental employees, faculty, and executives;
- Self-support instructions, purchase recommendations, and bulletins on our website and through askIT
To view our current staff or our location, please select one of the links below.
| Name | Title | Phone | |
|---|---|---|---|
| Shannon Cepica | Managing Director | 806.834.5755 | shannon.cepica@ttu.edu |
| Jackie Wren | Administrative Assistant | 806.834.2167 | jackie.wren@ttu.edu |
| Executive Support | |||
| Gary Burns | Assistant Managing Director | 806.742.HELP | gary.burns@ttu.edu |
| Danny Mar | Manager, Executive Support | 806.742.HELP | danny.mar@ttu.edu |
| Vacant | IT Support Technician IV | 806.742.HELP | |
| O'Jay Barbee | IT Support Technician III | 806.742.HELP | ojay.barbee@ttu.edu |
| Quality, Training, & Knowledge Management | |||
| Scott Hall | Assistant Managing Director | 806.834.5700 | scott.hall@ttu.edu |
| Randall King | Programmer Analyst III | 806.742.HELP | randall.king@ttu.edu |
| Ian Hooten | IT Support Specialist II | 806.742.HELP | ian.hooten@ttu.edu |
| Bhushan Adgal | Graduate Assistant | 806.742.HELP | |
| Pratibha Tatapati | Graduate Assistant | 806.742.HELP | |
| Kyle Gibson | Student Supervisor, Training | 806.742.HELP | |
| Michael Mendoza | Student Supervisor, Training | 806.742.HELP | |
| Jr. Navarette | Student Supervisor, KM | 806.742.HELP | |
| Korey Connally | Student Lead, KM | 806.742.HELP | |
| Brennan Custard | Student Lead, KM | 806.742.HELP | |
| Matthew Ellis | Student Lead, Quality | 806.742.HELP | |
| Carlos Aguliar-Hidalgo | Student Analyst, Training | 806.742.HELP | |
| Matthew Barr | Student Analyst, KM | 806.742.HELP | |
| Catherine Byrd | Student Analyst, KM | 806.742.HELP | |
| Matt McDonald | Student Analyst, KM | 806.742.HELP | |
| Xavier Nanez | Student Analyst, Training | 806.742.HELP | |
| Brandon Sanders | Student Analyst, KM | 806.742.HELP | |
| Natalie Soas | Student Analyst, Training | 806.742.HELP | |
| Joanie Beth Turner | Student Analyst, Quality | 806.742.HELP | |
| Brendon Voelker | Student Analyst, KM | 806.742.HELP | |
| Service Desk | |||
| Scott Hall | Assistant Managing Director | 806.834.5700 | scott.hall@ttu.edu |
| Chris Oglesby | Section Manager | 806.742.HELP | chris.oglesby@ttu.edu |
| Kirby Mackey | Section Supervisor | 806.742.HELP | kirby.mackey@ttu.edu |
| Anthony Baker | IT Support Specialist III | 806.742.HELP | anthony.b.baker@ttu.edu |
| Logan Beaty | IT Support Specialist III | 806.742.HELP | logan.l.beaty@ttu.edu |
| Daniel Houchin | IT Support Specialist II | 806.742.HELP | daniel.houchin@ttu.edu |
| Robert Ward |
IT Support Specialist II | 806.742.HELP | robert.ward@ttu.edu |
| Herb Wright |
IT Support Specialist I | 806.742.HELP | herb.wright@ttu.edu |
| Vacant | IT Support Specialist I | 806.742.HELP | |
| Matthew Ellis | Student Supervisor | 806.742.HELP | |
| Marc Everett | Student Supervisor | 806.742.HELP | |
| Kyle Gibson | Student Supervisor | 806.742.HELP | |
| Lawrence McInvale | Student Supervisor | 806.742.HELP | |
| Michael Mendoza | Student Supervisor | 806.742.HELP | |
| Jr. Navarette | Student Supervisor | 806.742.HELP | |
| Crystal Rekieta | Student Supervisor | 806.742.HELP | |
| Carlos Aguilar-Hidalgo | Student Technician | 806.742.HELP | |
| Christian Arroyo | Student Technician | 806.742.HELP | |
| Donald Calvin | Student Technician | 806.742.HELP | |
| Doug Cooper | Student Technician | 806.742.HELP | |
| Brennan Custard | Student Technician | 806.742.HELP | |
| Alex Hatch | Student Technician | 806.742.HELP | |
| Kyle Hayford | Student Technician | 806.742.HELP | |
| Stephen Kalousek | Student Technician | 806.742.HELP | |
| Matt McDonald | Student Technician | 806.742.HELP | |
| Xavier Nanez | Student Technician | 806.742.HELP | |
| Bradford Sumner | Student Technician | 806.742.HELP | |
| Arjun Tuli | Student Technician | 806.742.HELP | |
| Joanie Beth Turner | Student Technician | 806.742.HELP | |
| Matthew Akins | Student Analyst | 806.742.HELP | |
| Matthew Barr | Student Analyst | 806.742.HELP | |
| Douglas Beeman | Student Analyst | 806.742.HELP | |
| Lance Beyer | Student Analyst | 806.742.HELP | |
| Joshua Beytebiere | Student Analyst | 806.742.HELP | |
| Dylan Brueggeman | Student Analyst | 806.742.HELP | |
| Catherine Byrd | Student Analyst | 806.742.HELP | |
| Lynn Calomeni | Student Analyst | 806.742.HELP | |
| Robert John Campbell | Student Analyst | 806.742.HELP | |
| Korey Connally | Student Analyst | 806.742.HELP | |
| David Cooper | Student Analyst | 806.742.HELP | |
| Chad Dabbs | Student Analyst | 806.742.HELP | |
| Ainsley Daschofsky | Student Analyst | 806.742.HELP | |
| Corey Dingus | Student Analyst | 806.742.HELP | |
| James Estrada | Student Analyst | 806.742.HELP | |
| Jared Everett | Student Analyst | 806.742.HELP | |
| Jason Flori | Student Analyst | 806.742.HELP | |
| James Francis | Student Analyst | 806.742.HELP | |
| Kayla Gunner | Student Analyst | 806.742.HELP | |
| Marlon Kraus | Student Analyst | 806.742.HELP | |
| Yu Liang | Student Analyst | 806.742.HELP | |
| Morgan Litton | Student Analyst | 806.742.HELP | |
| David Merrbach | Student Analyst | 806.742.HELP | |
| Andrew Oxford | Student Analyst | 806.742.HELP | |
| Karisa Payne | Student Analyst | 806.742.HELP | |
| Kyle Richardson | Student Analyst | 806.742.HELP | |
| Jeff Rutherford | Student Analyst | 806.742.HELP | |
| Tim Salau | Student Analyst | 806.742.HELP | |
| Stacy Sanchez | Student Analyst | 806.742.HELP | |
| Brandon Sanders | Student Analyst | 806.742.HELP | |
| Natalie Soas | Student Analyst | 806.742.HELP | |
| Paul Terrell | Student Analyst | 806.742.HELP | |
| Brendon Voelker | Student Analyst | 806.742.HELP | |
| TechAnnounce | |||
| Scott Hall | Assistant Managing Director | 806.834.5700 | scott.hall@ttu.edu |
| Logan Beaty | IT Support Specialist III | 806.742.HELP | logan.l.beaty@ttu.edu |
| Chad Dabbs | Student Analyst | 806.742.HELP | |
| Desktop Support Services | |||
| Gary Burns | Assistant Managing Director | 806.742.HELP | gary.burns@ttu.edu |
| Tim Gary | Section Manager | 806.742.HELP | tim.gary@ttu.edu |
| Blake Boman | IT Support Technician II | 806.742.HELP | blake.boman@ttu.edu |
| Jimmy Flores | IT Support Technician II | 806.742.HELP | jimmy.flores@ttu.edu |
| Ismael Ramirez | IT Support Technician II | 806.742.HELP | |
| Matthew Zerrata | IT Support Technician I | 806.742.HELP | |
| Tony Cardone | HESS On-Site Support | 806.742.HELP | |
| DJ Higgs | Psychology On-Site Support | 806.742.HELP | |
| Jonathan Raybon | Graduate Assistant | 806.742.HELP | |
| Neha Soam | Graduate Assistant | 806.742.HELP | |
| Alex Hatch | Student Technician | 806.742.HELP | |
| Austin Krause | Student Technician | 806.742.HELP | |
| Christie Paul | Student Technician | 806.742.HELP | |
| Adrian Quintana-Cardenas | Student Technician | 806.742.HELP | |
| Collin Sulsberger | Student Technician | 806.742.HELP | |
| Kevin Du | Student Analyst | 806.742.HELP | |
| Yi Guo | Student Analyst | 806.742.HELP | |
| Tyler Winston | Student Analyst | 806.742.HELP | |
| Classroom Technology Services | |||
| Gary Burns | Assistant Managing Director | 806.742.HELP | gary.burns@ttu.edu |
| Andrew Bevly | Section Manager | 806.834.5252 | andrew.bevly@ttu.edu |
| Eric Martinez | IT Support Technician III | 806.834.5252 | e.martinez@ttu.edu |
| Barbara Smith | IT Support Technician II | 806.834.5252 | barbara.s.smith@ttu.edu |
| Vacant | IT Support Technician II | 806.834.5252 | |
| Stone Preston | Student Supervisor | 806.834.5252 | |
| Steven Short | Student Supervisor | 806.834.5252 | |
| Quint Brantley | Student Technician | 806.834.5252 | |
| Scott Briggs | Student Technician | 806.834.5252 | |
| Alina Drigalenko | Student Technician | 806.834.5252 | |
| Andrew Oliver | Student Technician | 806.834.5252 | |
| Muhammad Qureshi | Student Technician | 806.834.5252 | |
| Nathan Rodriguez | Student Technician | 806.834.5252 | |
| JD Walker | Student Technician | 806.834.5252 | |
| Residence Hall Support | |||
| Gary Burns | Assistant Managing Director | 806.742.HELP | gary.burns@ttu.edu |
| Tim Gary | Section Manager | 806.742.HELP | tim.gary@ttu.edu |
| Ric Ramon | IT Support Technician III | 806.742.HELP | ric.ramon@ttu.edu |
| William Butler | Student Supervisor | 806.742.HELP | |
| Joshua Barbee | Student Supervisor | 806.742.HELP | |
| Jonathan Womack | Student Supervisor | 806.742.HELP | |
| Maxwell Ezell | Student Technician | 806.742.HELP | |
| Wesley Brown | Student Analyst | 806.742.HELP | |
| Moriah Cruz | Student Analyst | 806.742.HELP | |
| Alonzo Gonzalez | Student Analyst | 806.742.HELP | |
| Delainee Perez | Student Analyst | 806.742.HELP | |