Overview of Services
ATLC Information Desk
Trained student employees are available at the ATLC Information Desk, located across from the Open Access Area, during all hours of operation. Software and other material for use in the ATLC labs may be checked out — with a valid University ID — from the student employees at the Information Desk; however, most software is already on the ATLC's computer systems.
Technology Support supports several computing labs throughout campus. The ATLC Main facility includes an Open Access area, an advanced computing lab, group stations, a Mac Lab, and two PC teaching labs. Other labs on campus include ATLC East, ATLC North, ATLC SUB, and ATLC West.
Two of the PC labs and the Macintosh Lab in the ATLC Main facility can be reserved by Texas Tech faculty or staff for use during the semester. Labs are equipped with large-screen projectors, and overhead projectors are also available for instructors to use. Reserve a Lab.
For other information on ATLC operations and special requests not listed on this site, call the Academic Services and Facilities Manager at 742-1650.
Texas Tech has agreements with some software vendors that allow us to distribute software to our users at greatly reduced prices.
Technology Support Consultants
Technology Support has several staff members who consult on a variety of problems. If a user has read the available documentation on a topic, consulted with the trained student employees at the Information Desk, and is still having difficulties, he/she should contact IT Help Central at 742-HELP. If IT Help Central is unable to remedy the problem, they will refer the problem to one of the Technology Support consultants, who will contact the user.
As the pace of change in the technology arena continues to increase, one of the challenges faced is keeping up the skill level of faculty, staff, and students. With support and assistance from Extended Learning and the Teaching, Learning, and Professional Development Center (TLPDC), Technology Support acquired SkillSoft Corp. software to help meet this challenge.
CBT is an online, self-paced, interactive training system. With an inventory of over 5,300 courses, topics covered range from basic-to-advanced technology skills, customer service, project management, and general management skills. The training modules include titles such as Microsoft Office, Internet-related titles, Microsoft Exchange Server, Microsoft SQL Server, UNIX, Power Builder, SAP, Microsoft Visual Basic, and C/C++.
These courses can be used for professional development, resume enhancement, and on-the-job training. Courses are available to download and work offline. You may track your progress, set goals, and set reminders. Each CBT course includes self-assessment materials so that individuals can measure their own progress and content mastery.
These software titles may only be used by TTU faculty, staff, and students. There is no additional cost to use CBT training.
Technology Support offers training in the form of ShortCourses on both operating systems and software that is available for use in the ATLC. ShortCourses are non-credit training sessions usually taught in a hands-on format. These courses are available each semester, including both summer sessions.
Schedules and course descriptions may be obtained online. Advance registration is required, but there is no charge for the classes.