Goal 1. Technology Access

Provide access to contemporary technology to enable student, faculty, and staff to achieve their learning, teaching, and research goals.

Double the amount of public access computing areas, including workgroup settings in common areas.
Increase staff to one full-time staff person for every 50 workstations.
Provide a computing access environment that is virtually wait-free.
Make 75% of relevant services available via the Internet.
Provide orientation to IT services and support to all incoming students, faculty, and staff.
Increase customer satisfaction to achieve 95%.
Increase the number of available site-licensed software by 25%.

Strategies:

Create fully monitored, 24x7 student computer-access areas, equipped with contemporary equipment (hardware and software) within a 5-minute walk from any on-campus resident location.
Maintain, improve, and expand student computer-access areas configured for workgroup environments.
Continue formal and informal contacts with students, student groups, staff groups, and faculty groups regarding their IT needs.
Supply a comprehensive project solution source for the University community (especially students) via high-quality prints, binding service, scanned image productions, etc.
Research, develop, and utilize cutting-edge technologies.

Assessments:

Strategies:

Use site licensing to leverage buying power to provide state-of-the-art software to students, faculty, and staff.
Use feedback, Internet and trade publications to assess University site license software needs.

Assessments: