Goal 2. Training and Documentation
Provide training and documentation services to enable students, faculty, and staff to become more self-sufficient, productive, and optimize their use of technology.
Critical Success Factors (measures the degree of success over the next 5 years):
- Provide TTU with the highest quality computer training and courseware in an effective and well-executed training program.
- Coordinate and educate the TTU community in using the Information Technology to achieve their educational and professional goals.
- Double ShortCourse training participation.
- Increase ShortCourse offerings to include advanced-level courses by utilizing IT Division experts.
- Bring usage of Computer-Based Training (CBT) (or a successor) to 2500 students, faculty, and staff.
- Provide both printed and on-line documentation for training and learning purposes.
- Provide courseware and manuals as appropriate for computer training courses.
- Develop documentation for proprietary software.
- Make 75% of relevant reference services available via the Internet.
Objectives:
Objective 2.1: Enable technology-enhanced teaching and learning via training opportunities for students, faculty, and staff.
Strategies:
- Expand training opportunities and participation for students, faculty, and staff by using instructor-led courses, on-line courses, training material on CDs and videos, publications, and other available resources.
- Include industry-standard software courses that require multiple sessions (or workshops) (e.g., Photoshop, Illustrator, FrameMaker, Microsoft Access, etc.).
- Expand the scope and availability of computer and/or network-based training in technology for students, faculty, and staff.
- Make ongoing training, including Quality Service Training, a priority for staff members and student assistants.
- Leverage academic resources of the University by encouraging and supporting IT staff to take courses and seek degrees.
- Provide adequate time and resources to provide exemplary training opportunities for students, faculty, and staff (including IT Division staff).
- Use feedback and customer input to evaluate training opportunities.
- Retain student employees for staff positions by providing training opportunities, computing resources, and competitive salaries.
- Design, develop, and implement training courses to advance the level of user knowledge, making use of IT Division experts as instructors.
- Provide on-request computer training.
Assessments:
- Amount and type of training available and utilized.
- ShortCourse growth and participation.
- Training provided through classroom instruction, CBT, and video.
- Amount of staff training received.
- Customer review and feedback through on-line evaluations.
Objective 2.2: Provide documentation to enhance the ShortCourse experience and self-paced learning for students, faculty, and staff.
Strategies:
- Develop user-friendly documentation that provides a less technical format for beginning users in various applications.
- Expand the scope of on-line and printed documentation to include a broader subject base and disseminate that documentation to a wider range of student, faculty, and staff.
- Provide 95% of training documentation on-line.
Assessments:
- Amount of documentation printed vs. on-line.
- Subject base increased each year.
- Customer review and feedback.
Objective 2.3: Create end-user documentation for proprietary software created for faculty and staff of TTU by other IT areas within the Division.
Strategies:
- Develop a friendly, collaborative environment between Technology Support’s Documentation and departments responsible for software development.
- Incorporate technical communication technologies to design and write end-user materials based on proprietary software.
Assessments:
- Quality of communication between relevant IT departments.
- End-user review and feedback.