Texas Tech University

Information Technology & Information Systems

ODIS Header

 

ODIT Responsibilities

  • Client Security Management and Virus Protection
  • Desktop Support for All Operations Users
  • Hardware Support
  • Maintain Operations Division IT Equipment Inventory
  • Software Installations
  • Support All Other Operations Division IT Equipment

ODIS Responsibilities

  • Business Continuity Plan Development and Administration
  • Custom Software Development and Support Database Administration
  • Develop and Maintain Operations Division Security Administration and Policies
  • Enterprise Software Administration and Support
  • Operation Website Administration
  • Server Administration
  • System Backup/Recovery Administration

 

ODIT Strategies

    Operations Division Information Technology must align our strategy with ODPA, Operations Division, and Texas Tech University on a unified scale. Operations Division Information Technology as a unit must be experts in technology, support of technology, and poses a complete understanding of Operations Divisions processes.
  • Education in technology advancements
  • Analyzing current processes for areas of improvement
  • Upgrading current infrastructure to provide for the needs of the customer
  • Technology support provided by Operations Division Information Technology will ensure that customer service is a high priority, continuing to assist our partners while simultaneously providing the highest level of customer support.
  • Changing the culture of customer service by focusing on service
  • Managing multiple tasks while maintaining a high level of customer support

ODIS Strategies

    Develop Information Systems Technology to provide Texas Tech University with efficient data, to increase quality, while maintaining speed of service.
  • Understanding
  • Data Reconciliation
  • Flexibility to change
  • Promote understanding/adoption of unfamiliar technology systems to customers that are resistant to change. Encourage a culture of listening to understand rather than reply. Invest in customers understanding and provide an atmosphere that is friendly.
  • Educate
  • Communicate
  • Facilitate
  • Develop Information System Technology with a thorough understanding of client's needs, expectations, history of the issue, and long term desired change. Innovate solutions that sets a new pace rather than a reinforcement of the norm or traditional thinking.
  • Evaluate
  • Analyze
  • Implement

 

Operations Division Work Request

iServiceDesk is an Operations Division web-based application that provides an intuitive form to submit and query work requests. Requesters can be kept informed via e-mail or can query the status of their request through this application.

 

Additional features of iServiceDesk includes:
  • Submit work requests for work orders, projects, and self-help projects
  • List open and complete work orders
  • Query for selected work requests and work orders
  • Check status of work requests and work orders

 

To complete a work order request, click the button below.
iService Request Button
For help in completing a request, click here.

 

Contact Information

Jonathan Bennings, IS/IT Unit Manager

Physical Plant Building
3122 Main Street
Lubbock, TX 79409

Hours of Operation

Monday - Friday 8:00 am - 5:00 pm

Staff Information

Operations Division: Planning and Administration