Neutrality
The Office of the Ombudsman is neutral and impartial. We strive to treat people in a fair, objective, and impartial manner. Rather than advocating on behalf of particular individuals, the ombudsman advocates for a fair, equitable process for all parties.
In practical terms, this means that the ombudsman has no stake or personal ownership in the outcome of a conflict. The ombudsman gives each party an equal opportunity to express viewpoints and relate the facts.
The only circumstance where the ombudsman may move away from a neutral position is when all of the information points to an injustice, inequity, or serious error. In such a case, the ombudsman becomes an advocate for resolution and fairness. Even then, the ombudsman does not side with a particular party, but with the ideals of fairness and the goal of helping the parties achieve an equitable resolution.