Texas Tech University, Texas Tech University Health Sciences Center and Angelo State University

Much research confirms campus services are vital to student learning, and students have much to say about various aspects of these services. However, assessing student experiences does not come without a substantial sticker price. More importantly, the results obtained from commercially-produced instruments prove problematic for smaller institutions to drill down to specifics needed for administrators to make improvements to the services they offer to students. This presentation will focus on key aspects of the process that were designed and implemented for engaging students in meaningful dialogues about their experiences with campus services.

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