Texas Tech University

 

[Minor revision–posted 11/14/17 (replaces 7/29/15 edition)]
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Operating Policy and Procedure

OP 72.19: Malfunction of Concession Machines

DATE: November 14, 2017

PURPOSE: The purpose of this Operating Policy/Procedure (OP) is to establish the procedures for reporting malfunction in concession machines (e.g., Coca-Cola Bottling Refreshments USA Inc.).

REVIEW: This OP will be reviewed in May of odd-numbered years by the Managing Director of Procurement Services with substantive revisions forwarded to the Vice President for Administration & Finance and Chief Financial Officer.

POLICY/PROCEDURE

1.  Malfunctioning Machines

Malfunction of a machine should be addressed as follows:

If a product is not dispensed, a product is not satisfactory, or if incorrect change is received, the issue should be reported to Procurement Services at 806.742.3844, giving the location of machine (building and floor), the issue being reported, and the name and contact number of the person providing the information. Complaints may also be emailed to purchasing@ttu.edu. Procurement Services will log the complaint and report the problem(s) and location of the machine(s) to the respective vending company.

2.  Refunds

Refunds for incorrect change may be obtained at the locations listed below:

BUILDING REFUND LOCATION PHONE
Administration Room 246 742.3658
Administrative Support Center Student Business Services* 742.3272
Ag. Pavilion Student Business Services* 742.3272
Ag. Comm. Room 103 742.2816
Animal Science Student Business Services* 742.3272
Architecture 10th floor office, Room 1005 742.3136
Art Room 101 742.3826
Athletics Student Business Services* 742.3272
Rawls College of Business Room 259 742.3188
Biology Room 108 742.2715
Bledsoe Dorm Office 742.0073
Carpenter/Wells Dorm Office 742.0224
Chemistry Room 104 742.3067
Chitwood Dorm Office 742.2633
Civil Engineering Student Business Services* 742.3272
Clement Dorm Office 742.2615
Coleman Dorm Office 742.2645
Dance & Theatre Room 125A 742.3601
Drane Student Business Services* 742.3272
Doak Dorm Office 742.6666
Education Building Room 110A 742.2377
Engineering Student Business Services* 742.3272
Engineering – Computer Student Business Services* 742.3272
Engineering – Tech Lab Student Business Services* 742.3272
English/Philosophy Student Business Services* 742.3272
Food Technology Student Business Services* 742.3272
Foreign Language Student Business Services* 742.3272
Gates Dorm Office 742.2610
Gordon Dorm Office 742.0073
Holden Student Business Services* 742.3272
Horn Dorm Office 742.2604
Hulen Dorm Office 742.2615
Human Science Student Business Services* 742.3272
Industrial Room 163 742.3543
Kinesiology & Sport Management Student Business Services* 742.3272
Knapp Dorm Office 742.2604
KTXT Student Business Services* 742.3272
Law School Administration Office – Room 246 742.3793
Library Student Business Services* 742.3272
Marsha Sharp Building Room 101A 742.0150
Math 2nd Floor Office 742.2566
McClellan Room 103 742.1828
Meat Lab Room 200 742.2882
Mechanical Engineering Room 101 742.3563
Media and Communication Room 111 742.3385
Museum 1st floor guard desk 742.2442
Murdough Dorm Office 742.2622
Murray Hall Dorm Office 742.4543
New Ticket Office Athletics Office 742.1438
Petroleum Room 214 742.3573
Petroleum Engineering Student Business Services 742.3272
Physical Plant Room 106 742.3314
Physics and Astronomy Science 101 742.3767
Plant Science Room 150 742.2837
Psychology Student Business Services* 742.3272
Ranching Heritage Center Office 742.0498
Rec. Center Room 202 742.3351
Sneed Dorm Office 742.0073
Sports Studies Center Student Business Services* 742.3272
Stangel Dorm Office 742.2622
Student Media Room 103 742.3388
Student Union Information Booth 742.3636
SW Collections Room 111 742.3749
Talkington Hall Dorm Office 742.6389
TTU Downtown Center Student Business Services* 742.3272
United Spirit Arena Room 2126 742.7362
Wall Dorm Office 742.2610
West Student Business Services* 742.3272
West Village Residence Hall Dorm Office 742.5265
Weymouth Dorm Office 742.2633

* Student Business Services is located in West Hall.

Operating Policies & Procedures