Texas Tech University

 

[Minor revision–posted 6/13/19 (replaces 11/14/17 edition)]
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Operating Policy and Procedure

OP 72.19: Malfunction of Concession Machines

DATE: June 19, 2019

PURPOSE: The purpose of this Operating Policy/Procedure (OP) is to establish the procedures for reporting malfunction in concession machines (e.g., Coca-Cola Bottling Refreshments USA Inc.).

REVIEW: This OP will be reviewed in May of odd-numbered years by the Chief Procurement Officer with substantive revisions forwarded to the Chief Financial Officer and Vice President for Administration & Finance.

POLICY/PROCEDURE

1.  Malfunctioning Machines

Malfunction of a machine should be addressed as follows:

For Coca Cola machines, if a product is not dispensed, a product is not satisfactory, or if incorrect change is received, the issue should be reported to Coca Cola at 1.844.561.2653, giving the location of machine (building and floor), the issue being reported, and the name and contact number of the person providing the information. If Coca Cola fails to respond, please contact procurement@ttu.edu. Procurement Services will report the problem(s) and location of the machine(s) to Coca Cola. For any other concession machines on campus, please email procurement@ttu.edu and provide the location of machine (building and floor), the issue being reported, and the name and contact number of the person providing the information.

2.  Refunds

Refunds for incorrect change may be obtained at the locations listed below:

BUILDING REFUND LOCATION PHONE
Administration Student Union Room 203 742.3636
Administrative Support Center Student Business Services* 742.3272
Ag. Pavilion Student Business Services* 742.3272
Ag. Comm. Student Business Services* 742.3272
Animal Science Student Business Services* 742.3272
Architecture Student Business Services* 742.3272
Art Student Business Services* 742.3272
Athletics Student Business Services* 742.3272
Rawls College of Business Administration Student Business Services* 742.3272
Biology Student Business Services* 742.3272
Bledsoe Dorm Office 742.0073
Carpenter/Wells Dorm Office 742.0224
Chemistry Student Business Services* 742.3272
Chitwood Dorm Office 742.2633
Civil Engineering Student Business Services* 742.3272
Clement Dorm Office 742.2615
Coleman Dorm Office 742.2645
Dance & Theatre Student Business Services* 742.3272
Drane Student Business Services* 742.3272
Doak Dorm Office 742.6666
Education Building Student Business Services* 742.3272
Engineering Student Business Services* 742.3272
Engineering – Computer Student Business Services* 742.3272
Engineering – Tech Lab Student Business Services* 742.3272
English/Philosophy Student Business Services* 742.3272
Food Technology Student Business Services* 742.3272
Foreign Language Student Business Services* 742.3272
Gates Dorm Office 742.2610
Gordon Dorm Office 742.0073
Holden Student Business Services* 742.3272
Horn Dorm Office 742.2604
Hulen Dorm Office 742.2615
Human Sciences Student Business Services* 742.3272
Industrial Engineering Student Business Services* 742.3272
Kinesiology & Sport Management Student Business Services* 742.3272
Knapp Dorm Office 742.2604
KTXT Student Business Services* 742.3272
Law School Administration Office – Room 246 742.3793
Library Student Business Services* 742.3272
Marsha Sharp Building Student Business Services* 742.3272
Mathematics & Statistics Student Business Services* 742.3272
McClellan Student Union Room 203 742.3636
Meat Lab Student Business Services* 742.3272
Mechanical Engineering Student Business Services* 742.3272
Media & Communication Student Business Services* 742.3272
Museum 1st floor guard desk 742.2442
Murdough Dorm Office 742.2622
Murray Hall Dorm Office 742.4543
New Ticket Office Athletics Office 742.1438
Petroleum Student Business Services* 742.3272
Petroleum Engineering Student Business Services* 742.3272
Physical Plant Room 106 742.3314
Physics and Astronomy Student Business Services* 742.3272
Plant Science Student Business Services* 742.3272
Psychology Student Business Services* 742.3272
Ranching Heritage Center Office 742.0498
Rec. Center Room 202 742.3351
Sneed Dorm Office 742.0073
Sports Studies Center Student Business Services* 742.3272
Stangel Dorm Office 742.2622
Student Media Student Business Services* 742.3272
Student Union Room 203 742.3636
SW Collections Student Union Room 203 742.3636
Talkington Hall Dorm Office 742.6389
TTU Downtown Center Student Business Services* 742.3272
United Supermarkets Arena Room 2126 742.7362
Wall Dorm Office 742.2610
West Student Business Services* 742.3272
West Village Residence Hall Dorm Office 742.5265
Weymouth Dorm Office 742.2633

* Student Business Services is located in West Hall.

Operating Policies & Procedures