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Mission Statement

To work in partnership with departments of Texas Tech to improve human and organizational performance in support of business goals.

Vision Statement

Texas Tech University will be a national leader in higher education—manifesting excellence, embracing diversity, inspiring confidence, and engaging society. The university aspires to a national recognition of excellence and performance in scholarship through teaching, research, and service.

Values

Pursuit of Excellence
Mutual Respect
Cooperation and Communication
Integrity
Recognition

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History

In September 1991, Texas Tech University and Texas Tech University Health Sciences Center launched a quality service initiative called SERVICEplus. This initiative provides the foundation of awareness and skill development for excellent customer service. All new employees attend one level of the education program and develop personal plans for creating and contributing to the "user-friendly" image of Texas Tech. This program is a basic eligibility requirement for the Texas Tech Quality Service Award. To date, over 9500 employees have attended a component of SERVICEplus. More…

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Strategic Plan

Committed to teaching and the advancement of knowledge, Texas Tech University, a comprehensive public research university, provides the highest standards of excellence in higher education, fosters intellectual and personal development, and stimulates meaningful research and service to humankind.

Click here to see the QSPD Strategic Plan

Click here to see the Texas Tech University Strategic Plan

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