Communication Skills for Successful Management
(MGMT0122)
This course is designed for technical professionals
who are considering managerial positions within their organizations.
Effective communication is a crucial component of
your success as a manager. As a technical professional, you developed various
communication skills that helped you to succeed. But, as a manager, you will
need additional communication skills to be effective. This course will examine
various aspects of successful communication strategies and skills. You will
analyze the strategies of nonverbal communication, listening, assertive
communication, and writing and learn how to apply these strategies
appropriately. Thus prepared, you will enter your new role as a manager with the
ability to communicate more clearly and more effectively.
Expected Duration
3.0 hours
Effective Listening Strategies
- recognize the benefits of effective
listening as a technical professional preparing for a management position.
- match the elements associated with a
reciprocal communication model to an example of each.
- assess whether technical professionals in a
simulated dialogue effectively demonstrate the appropriate cues for verbal
and nonverbal listening.
- apply effective active listening strategies
in work-related situations.
Verbal and Nonverbal Communication
- recognize the benefits of using appropriate
verbal and nonverbal communication as a technical professional moving into a
management position.
- identify the characteristics that promote an
influential image within a business setting.
- identify the attributes associated with a
positive attitude.
- apply effective verbal strategies to promote
employee productivity in a given scenario.
Assertiveness Skills
- recognize the benefits of assertiveness
skills as a technical professional moving into a management position.
- identify the steps in the assertiveness
process.
- use appropriate assertiveness strategies
with specific management scenarios.
Written Communication
- recognize the benefits of effective written
communications to improve management effectiveness.
- match the purposes of written communication
with corresponding examples.
- evaluate business documents to recommend
improvements for demonstrating effective dynamic writing techniques in a
given scenario.
- demonstrate clear and concise writing
techniques in a given situation.
Using your eRaider User
ID and password, use the link below to go to Texas Tech University's Computer
Based Training. Then do a search for Course Number: MGMT0122.

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Last Updated:
Monday, October 12, 2009 10:57:45 AM
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