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How to File a Complaint Based on Disability Discrimination

A discrimination claim based on disability can usually be filed in person, by telephone, by email, or by regular mail.

Where to Start

Students wanting to file a complaint based on disability discrimination should start by filing a complaint with the Campus ADA Coordinator located in West Hall 335. The phone number for the office is 806-742-2405. The student can also obtain the email address of the current Campus ADA Coordinator from the Student Disability Services office. The mailing address of the Campus ADA Coordinator is: Box 45007, Lubbock, Texas 79409. The Campus ADA Coordinator will begin an investigation of the allegation within 10 calendar days of receiving the complaint and will issue a ruling within 20 calendar days. Should the investigation require a longer period of time, the complainant will be notified within the 20 calendar days of the anticipated ruling date and the reasons for the need for extended time.

What Information Should Your Complaint Include?

What Are Possible Outcomes?

If there is insufficient evidence to support the claim, it will be dismissed. Appeal is possible by submitting a formal request in writing to the Associate Vice-Provost for Student Affairs. This information will be provided to the student at the time of notification that the complaint has been dismissed.

The claim may be resolved based upon an appropriate remedy (grade adjustments, course changes, instructor changes, etc.).

It may be referred to mediation. The Senior Vice-Provost may be asked to mediate a settlement between the faculty member and the student.

It may be referred to the Associate Academic Dean of the appropriate college if more than one faculty member is involved.

Examples of Evidence/Supporting Documents to a Claim