Appointments

Q. Do I have to call ahead? Why can't I just walk in and be seen?

Student Health Services is just like your doctor's office back home. In order to serve all students efficiently, we require you schedule an appointment instead of walking in. This helps us maximize the amount of time you get to spend with your provider, while minimizing the amount of time you spend waiting. Students who schedule appointments through the Patient Portal or call early in the morning will typically be seen the same day.

Q. Why am I asked to arrive 15 minutes before my appointment time?

We ask you to arrive early to fill out any paperwork and insurance information that is needed.

Q. What health information should I bring to Student Health Services?

• Insurance and prescription cards (if you have insurance)
• Parent's birth dates including the year (for insurance purposes)
• Past medical problems or surgeries
• Medications you are currently taking
• A list of drug, food or environmental allergies
• Family medical history (i.e. cancer, diabetes, hypertension, heart disease)

Q. What if I have a chronic medical condition?

• Make an appointment early in the semester.
• Establish a relationship with one of our primary care providers (maintain continuity of care).
• Send relevant medical records to the Student Health Center, addressed Attention: Medical Director.

Q. Who will I see for my appointment?

Depending on the nature of your appointment, you will be scheduled to see:

• Board Certified Physicians
• Certified Nurse Practitioners
• Certified Physicians Assistants
• Certified Behavioral Health Counselors

Q. What is the class excuse policy?

We will write you a red note for the time you were in clinic.

Q. Can my friends be treated at Student Health Services?

Only Texas Tech students registered in the current school session are eligible for treatment. Relatives and friends are not eligible for care; however, the clinic can direct them to community resources as needed.

Q. Are well woman exams done at Student Health Services?

Yes, regular well woman exams are scheduled throughout the week and take about 30 minutes for the visit.

Q. Can I get my allergy shots at Student Health Services?

No. If you need allergy shots, we ask that your primary care physician call the Texas Tech University Health Sciences Center to refer you to the allergy specialist there. You can also make an appointment with one of our physicians who can refer you to the allergy specialist who can give allergy shots

Q. Are X-rays available at Student Health Services?

The Student Health Center does have X-ray department on site.

Q. Is HIV/STD testing available?

Yes, an appointment must be made with a provider or nurse clinic who will then order the appropriate testing.