Requests

Need Help?

If you have a critical issue or outage, please call 806-742-4858 (press 2 if no answer).

For non-critical issues, contact IT Help Central at 806-742-HELP (4357) or submit an online assistance request.

Network Service Requests

FastTrack Outlet Request: For simple office or classroom network wall outlets, or outlet cables, submit a FastTrack Outlet Request. FastTrack Outlet Requests are not appropriate for any type of specialized network services.

Network Service Request: For all other network services, submit a Network Service Request. Some examples of service requests might include...

• WiFi service
• Requests for existing service information
• Unified communications services
• Single sign-on integration
• Internet domain & web site name services
• Network configuration changes
• Building construction / renovation
• Fiber-optic installations
• Audio/video integration
• Building automation integration
• Data center services
• Research-related communications
• Consultation for future planning
• Any other special-purpose network communications

Certificates

Client Certificate Services - for emailing and encryption; signing of contracts

Internal Document Signing Certificate Services - for document signing; intended for internal, University use, only

SSL Certificate Services - for web administrators requiring SSL encryption of data transmission between client and server

NSC Requests

Network Site Coordinator Appointment - manage your organization's NSCs

These forms require NSC permissions:

• Firewall Exception - request an exception be made through the network firewall
• Functional TechMail Address - request a functional mailbox or distribution list for a department or organizational group
• New Load Balanced Service - for network load balance service changes
• Static DNS Hostname Removal - request that an existing TTU.EDU DNS hostname (A record) be removed from the DNS system
• SMTP Relay - request permissions for websites and applications to relay email through TechMail
• Web Site Name Request - request new website names or changes to existing website names; including deletions.

Network Information

Bandwidth Usage Statistics - view stats about current network utilization

TTUnet NSC Announcement Subscription - subscribe to receive official notification of scheduled maintenance and unscheduled outages