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Frequently-Asked Questions

Topics

Accreditation

Bulk Testing

Counselor Information

Course Completion

Course Information

Course Materials

Course Portal

Credit by Exams (CBEs)

Enrolling

Extensions

FERPA

Final Exams

Full-Time Program

General Information

Grading

International Students

Lesson Submissions

Online Courses

Print Courses

Proctoring

Shipping

State Assessments

Supplemental Program

Textbooks

Tuition and Fees

Not finding what you are looking for? Email us!

Accreditation

Is TTUISD an accredited school?

Yes, TTUISD is accredited by the Texas Education Agency, and all courses and Credit by Exams are aligned with the Texas Essential Knowledge and Skills. TTUISD also follows the International Association for K-12 Online Learning standards.

 What are TEKS?

The Texas Essential Knowledge and Skills (TEKS) are state-mandated assessment standards that the TEA has determined to be important for the student to learn and apply throughout a course. All courses and CBEs offered by TTUISD are written to the TEKS as established by the TEA. View how courses/CBEs meet the TEKS by look at the TEKS Tracker next to the course description in the online catalog.

Bulk Testing

I need the grades for several students who took a bulk CBE.

Please fax your list of students and the CBEs that they took and we will return a list of the grades by fax or email.

Fax: 806.742.7222

Email: ttuisd@ttu.edu

Is there a discount for CBEs?

All bulk CBEs cost $19 per exam (non-refundable). Shipping is included in that price. This price is for institution purchase. Individual students are not allowed to purchase exams at this price.

We did not receive a bulk CBE that was ordered.

Please contact our office at 806.742.7101 or 800.692.6877 to work out a solution for this situation.

We did not receive a proctor sheet with our bulk order.

If you have the exam but not a proctor sheet for a student, write the student's name and the name of the CBE on a blank sheet of paper. At the bottom of the page write the proctor info and signature as requested on the proctor sheets. We will attach a printed proctor sheet when we receive the exam for grading. If the student was not enrolled for that CBE, a new enrollment fee will be charged.

What will we be charged for shipping bulk CBE orders?

The shipping cost is included in the Bulk CBE price: $19 per exam (non-refundable).

When will we receive our bulk CBE grades?

Bulk grades are mailed to the school every Friday. Remember that instructors have five calendar days to turn in grades after our office has processed them. Some instructors will grade at different rates depending on the volume of exams they receive for grading. Substitutions may also take longer for our office to process. We do not release bulk CBE results to the students or parents.

Where do I find the bulk CBE order form?

On our website www.ttuisd.ttu.edu, under the Forms and Downloads section.

Counselor Information

Where do I find a lesson or course grade for a student?

Students can access their lesson and final grades for all courses they have enrolled in through the Course Portal. Counselors can see the course lesson and final grades of all students who are enrolled at their school through the Counselor's Portal. To receive a CBE grade, please call TTUISD at 1-800-692-6877.

How do I find a student progress report on the Counselor's Portal?

After logging in, click on the top toolbar link, Reports. Please select "Student Activity Report" or "Grade Report." Search student by SSN, student name, course name, school name, enrollment status and/or enrollment dates. A list of students from that school will be displayed. The counselor will select the desired student and view the same information that is on the student's course portal.

How do I obtain access to the Counselor's Portal?

Go to the Counselor's Portal and click on Email Support. Use your first and last name and your school name to register. Generally, access should be granted within 24 hours. If, after a few days, you have not received access, or if you need further assistance, please contact TTUISD at 806.742.7101 or 1.800.692.6877. 

How many students can I enroll in a course?

As many as you want. Extremely large orders may require extra processing time.

How will I know if a student in my school is enrolled in your program?

You will be able to access your students' TTUISD records through the Counselor's Portal. If you cannot locate a student's record on the Counselor's Portal, please call our office at 806.742.7101 or 1.800.692.6877 to verify that the student is enrolled and that the correct school information was submitted.

Is there a discount for multiple students enrolled in the same course?

There are no discounts for courses.

What is the advantage of using the Counselor's Portal?

The Counselor's Portal gives you direct access to all of your student's academic records at your convenience, any time of day. Those records are available for 12 months after the student has completed a course. If you have multiple students enrolled, you have access to all records at the click of a mouse. Course grades and CBE grades are not listed at this time.

What programs do you offer for drop out prevention?

Our elementary, middle and high school diploma program is a turnkey solution you can recommend to students. Students enrolled in our full-time diploma program do not count as dropouts for the respective school or district.

Course Completion and Final Exams

Can I complete a course during the summer?

Yes, students have up to six months from the date of enrollment to complete a course, including taking the final examination. The ability to finish a course during the summer depends on the student's motivation and ability.

When planning their schedules, students should keep in mind that proctors may be unavailable during summer months. Students should coordinate with their school counselor concerning the school deadlines and other requirements. TTUISD offers two course extension options: 30 days ($20, non-refundable) and six months ($60, non-refundable).

Can I have my final sent overnight?

Only print-based course finals and math finals, which are all print-based regardless of if the course in online, can be sent overnight. We will need your credit card information. A $30 overnight shipping fee applies to all overnight shipments within the United States. Students should call for international shipping quotes. Credit card information should be submitted with the exam request via fax or by calling our office.

Please note: paying for overnight shipping does not expedite processing the order/request. All orders and request are processed in the order they are received. TTUISD has 2 business days to process orders and requests.

Can I take a final examination during the summer?

Yes. When planning their schedules, students should keep in mind that proctors may be unavailable during summer months and holidays. If a course expires during a holiday or summer month, free extensions will not be given because the proctor is not available to proctor the examination. Students should coordinate with their school counselor concerning the school policies and other requirements.

Do I need bar codes to complete a Moodle course?

No, all lesson submissions are uploaded through the Moodle course system.

Do I take the final exam online?

The course format will determine if the final is online. However, ALL math finals, regardless if the course is online or print-based, are print finals. All final examinations are administered by an approved proctor. Students must arrange for a proctor to administer the exam and submit the Proctor Application through the Course Portal, by mail or by fax.

Has my final been sent out? I have not been notified.

This information is now accessible on the Course Portal grade book, under the lessons link.

How do I get permission to retake an exam?

Students must first check with their school counselor to determine if a retake will be accepted. If the counselor grants permission to retake the final, the student will fill out and fax or mail the re-exam request form. There is a $45 final exam retake fee. If a student's course expires before they retake the final exam, they will have to purchase an extension for for the course.

How do I prepare for my final?

The best way to study for the final exam is to study the course lessons. If there is a review available in Moodle, it should be completed.

How long do I have to retake an exam?

Students have up until the course expires to retake an exam. Students must ask their instructor for permission to retake a final exam if they made at least a 55 and 75-100% of the lessons were not submitted at one time without instructor feedback. If approved, instructor will give authorization and TTUSD will send a Set B exam to the same proctor who administered the first exam unless instructed otherwise. The final exam retake fee is $45 (non-refundable), and the proctor change fee is $25 (non-refundable).

Non full-time TTUISD students should coordinate with their school counselor concerning their local school policies and other requirements.

I faxed in my exam request this morning. Did you get it?

All faxes are processed in the order they are received, generally within two business days. When it has been processed by TTUISD staff, it may be viewed in the Course Portal. If a students needs to give credit card information to have exam sent overnight, they should call our communication center at 800-692-6877.

Please note: paying for overnight shipping does not expedite processing the order/request. All orders and request are processed in the order they are received. TTUISD has 2 business days to process orders and requests.

I finished my course and sent in my last lessons yesterday along with the request for the final. When will my exam be sent?

Your exam will be sent as soon as all lessons are processed into our system, providing the proctor information on the exam request was correct and complete. This process may take up to two business days.

I requested my final exam online some time ago, and my counselor has not received it yet. Why?

Please check the Course Portal to verify that the exam request was received in our office and that all lessons have been received and are complete. No exam will be sent until all lessons have been processed and all incompletes are corrected. Please resend the exam request if the request does not appear on the Course Portal grade book. If the exam shows it was sent, have the proctor check their junk/spam email box.

Is there a charge for final exams?

No, final exams are included in the cost of the course. However, overnight shipping fees are not included if you request that your final exam be shipped overnight. The overnight shipping fee is $30 for U.S. shipping. International students should contact TTUISD for international shipping quotes.

If a student has to retake a final exam, there will be a $45, non-refundable, retake fee.

What happens if I fail my final?

If you fail the final exam, you automatically fail the course, no matter how well you did on the lesson assignments. Re-exam forms are sent to all students who fail a final exam. Re-exams are typically granted for grades of 69 and below. Students should always talk with their counselor before taking a re-exam.

When and how do I request a final examination?

You may request a final exam once all lessons have been completed and received. If a lesson is missing, you must submit or resubmit the missing lesson before a final examination is sent. Final examinations may be requested online through the Course Portal, or by mailing or faxing an Examination Request form.

Where do I take my exams?

Students enrolled in the TTUISD Diploma Program should refer to the Handbook for how to find an approved proctor.

Non-full time TTUISD students will take their exam with an approved proctor at their school. Students should coordinate with their school counselor concerning the local school policies and other requirements. Tutors or officials from non-accredited schools cannot proctor exams. No persons related to the student may proctor, handle, or return an examination.

Why did I fail the course even though I passed the final?

If you pass the final with at least 70% mastery (refer to your Course Guide for specific information on how the final grade for a course is computed), your lesson assignments count for 75% of your final grade and your final examination grade counts for 25%.

If you pass the final examination but have a low assignment average, the result of the course is a failing grade.

The language tape or CD for my exam is damaged/wrong/missing from order.

If the problem is discovered before the student is scheduled to sit for the exam and time allows, contact our office to request a new tape be sent. If it is discovered as the student is testing, the proctor should contact us immediately.

We did not receive a scantron with the exam.

Verify that the exam requires a scantron. A copy of a scantron may be made, or a similar scantron may be used if available. If not, the student may answer on the exam itself.

What is my course completion deadline if I intend to graduate from my local high school in May?

Non full-time TTUISD students should coordinate with their school counselor concerning local school policies and other requirements.

How many times can a student take a final exam?

After obtaining approval and paying the $45 re-exam fee, a student can retake a failed final exam once.

Course Information

Do your courses accommodate students with special needs?

TTUISD's curriculum is developed to meet the standards of the State of Texas and the Texas Education Agency and thus the course content and the exams cannot be modified. Please note that distance education presents different challenges than those inherent in traditional classroom-based instruction, and the curriculum is reading and writing intensive. TTUISD strives to offer exceptional education programs that meet the needs of students with disabilities for those who meet the following criteria: 

  • The student's IEP does not require TTUISD to significantly modify its education program AND
  • The student's IEP reflects that TTUISD is an appropriate placement and is the student's least restrictive environment

Information regarding available disability accommodations should be obtained before enrolling in a course or CBE. A student requesting accommodations must submit either a current (within the last three years), signed Individual Education Plan from the Admission, Review, and Dismissal (ARD) committee report or a 504 Accommodation Form from the public school district in which the student is currently (or was previously) enrolled, describing any special considerations necessary to take a course and/or exams. This must be done prior to enrollment in a course or CBE.

Accommodations applied to one course do not automatically apply to other courses. Students should be specific as to which courses they are requesting accommodations for.

Non-full time students should coordinate with their school counselor concerning local school policies and other requirements.

Do your courses and CBEs meet TEKS?

All of our courses and CBEs are aligned with the Texas Essential Knowledge and Skills (TEKS).

How does my course compare to a traditional school course?

All of our K-12 courses and CBEs meet the Texas Essential Knowledge and Skills (TEKS). Written by Texas-certified teachers for the average and above-average student, this material is very reading- and writing- intensive. Distance education presents different challenges from traditional classroom-based instruction.

How long do I have to complete my course?

You have six months from the date of enrollment to complete a course, including the final examination. If you enroll in two or more courses at the same time, the expiration date will be the same for all courses.

If you are unable to complete your course within that time, you will be allowed to purchase either a 30 day extension for $20 or a six-month extension for $60. All courses will expire one year from the original purchase date, regardless of how many extensions have been purchased.

Non-full time TTUISD students should coordinate with their school counselor concerning local school policies and other requirements.

How much is this course?

Visit our the Tuition and Fees page for the most current course information.

Textbooks are an additional cost.

I faxed in my order. When can I expect to receive it?

Please allow two business days to process the order. You can request overnight delivery, although this only shortens the shipping time. (The overnight delivery fee of $30 for U.S. shipping is non-refundable. Students needing international overnight shipping should contact TTUISD for quote.)

How do I contact my instructor? I have questions about my assignment.

Submit questions or comments to your instructor through Moodle Messages.

In order to message the instructor via the lesson system, go to the left-hand side of your page, under navigation, and click on "My Profile." There you will see a link that says "Messages." Click on that link. A contact box and search bar will appear. Type in your instructor's name, and the system will search for that person. Once located, the name will be highlighted in blue. Click on your instructor's name and the message box will appear. You can add that person to your contacts by clicking the + icon for future use.

I need specific software for my course. Where do I get the software?

Links to other websites (where you download software, plug-in, etc.) are available at the Course Portal. Often times, links to specific electronic data are available within your course.

Print and online courses may also feature required or ancillary course materials on CD-ROM. With some exceptions, your Windows PC must meet the following minimum requirements:

  • Pentium-class processor
  • 32 MB of RAM
  • 16-bit sound card
  • quad-speed CD-ROM
  • VGA monitor 640x480 running at least 256 colors

You may also need access to Windows Media Player and have the capability to create a PDF file.

Please be aware that not all publishers' CD-ROMs are compatible with Apple computer systems. For more information about a specific CD-ROM, please contact the MBS Direct, or TTUISD Student Services.

What courses are available?

Please view our Catalog for a complete list of all available courses.

What is my instructor's name?

The instructor name is listed on barcode labels for a print course. For online courses, log into the Course Portal, go to "Participants" and click your own name. Your profile will populate and you will be able to see your instructor's last name..

What is the difference between an online course and a print-based course?

The course delivery systems are different. Students will access their online course(s) from the Course Portal and submit their assignments online. All online classes require a TTUISD username and password to log onto the Course Portal.

With a print-based course your assignments will be submitted either through the mail in the postage paid envelopes provided with your printed course materials, or by email or fax. You will still be able to check grades, request an exam, and access other course information through the Course Portal.

What's in the course? What will I have to do?

You can view a sample course guide for select print courses before you enroll. Go to the Online Catalog, select the course, and click on the link under the description.

Can I transfer to another course?

All requests must be made in writing. You can either mail or fax the Course Exchange Request form to the TTUISD office.

Within 30 days after enrollment, a student may transfer to another course, at no additional charge, provided the student has not begun the course.

  • If lessons have been submitted, a fee of $7 will be charged per lesson submitted for grading prior to the transfer.
  • The expiration date will remain as the original expiration date.

After 30 days of enrollment, a student cannot transfer from a course to another course. A new course will need to be purchased.

Do I need to order the CBE and the course?

No, a final exam is included with each course. A Credit by Exam (CBE) is a self-contained unit that does not involve submitting lessons to be averaged for a final course grade. This test is designed to determine a students' percentage of mastery for a certain subject.

How quickly can I finish a course?

All courses are self-paced. You may be able to complete the course very quickly, but it takes time for your lessons and examinations to be processed and graded. Online courses should not be completed sooner than 30 calendar days and print courses should not be completed in less than 60 days from the point of enrollment in order to benefit from instructor feedback. It is generally advised to not submit more than one lesson a week per course. Please allow five calendar days to process each lesson and at least 30 days after the day you take your final for your grade to be posted. Non full-time TTUISD students should check with their local school for important deadlines.

Is there a discount for multiple students enrolled in the same course?

There are no discounts for courses.

Course Materials/Textbooks

Can I obtain replacement materials?

If you need additional materials, you must pay the appropriate materials charge:

  • Barcode labels: $10 per set
  • Course guide: $15 each
  • Policies & Forms Guide: $10 each (also available online free of charge)
  • TTUISD Handbook: $10 each (also available online free of charge)

Replacement textbooks should be repurchased from MBS Direct.

Does the cost of the online course include textbooks?

No, you can order the textbook for your course for an additional fee when you enroll. TTUISD has a partnership with an online bookstore, MBS Direct, or you may purchase books from another source. However, it is your responsibility to obtain the correct edition. Check the ISBN number in the online catalog.

How long will it take to process a material order?

All orders are processed in the order they are received. You must allow 24-48 business hours to process your order. Failure to complete the forms correctly may delay processing time.

How much are the books for the class?

Books and other course materials are an extra cost. TTUISD has partnered with MBS Direct to provide an online bookstore. Please visit the MBS Direct website for more information on books and their prices.

The textbook for my course sends us to a no longer existing website. How should I continue?

Contact TTUISD at ttuisd@ttu.edu.

Are used books available to purchase?

MBS Direct provides an online bookstore for TTUISD. Please refer to their website for more information on the book selections they offer.

Where can I purchase textbooks?

You may buy your textbook from any company you wish, although we encourage you to buy the books from MBS Direct. You are responsible to get the correct book using the ISBN number that is listed inside your course guide, or online under textbook information.

Can I get a refund for my books?

MBS Direct will determine the refund due on a book based on the condition of the book if the book is returned within 30 days of enrollment.

Do I need the textbook for my course?

You will need a textbook to complete your course. We recommend that you purchase books and materials from MBS Direct at the time you enroll (unless otherwise stated in the course description) to ensure that you receive the correct edition of the textbook. If you choose to purchase books from another bookstore and/or borrow them from other sources, it is your responsibility to obtain the correct edition of each book.

How do I sell my books back?

MBS Direct provides an online bookstore for TTUISD. Please refer to their website for more information on the book selections and buy back options they offer.

How long does it take to get the funds when selling books back?

MBS Direct provides an online bookstore for TTUISD. Please refer to their website for more information.

How long does it take to get my books and materials?

For print course, course guides typically take 7 to 10 business days once your enrollment has been processed, unless you choose to have materials shipped overnight or second day air for an additional fee.

Book Orders: Please contact MBS Direct or refer to their website for more information.

How much do I get for the books when I sell them back?

MBS Direct provides an online bookstore for TTUISD. Please refer to their website for more information.

Does Texas Tomorrow pay for my books?

No, Texas Tomorrow pays only for tuition and fees for college courses.

Online Courses / Course Portal

Can I print my lessons?

Yes. To have a printed page to follow as you are doing lessons through Moodle visit the course pages you want to print out and use your Web browser's print function. However, all lessons must be submitted through the course delivery system. Be sure to click on Print Preview to verify all pages are included.

Can my child interact with other students in a Moodle/online course?

No, unless the curriculum specifically requires it - for example a group discussion or peer review - but this is rare. Students can always interact with each other on the TTUISD Facebook page.

What is the forum link used for and who is allowed to use it?

The forum link in a Moodle course is used exclusively by the instructor to send information to the student about the course.

Can students save and then submit everything at one time in a Moodle/online course?

No. You can only submit components of lessons, not a complete lesson. All Moodle lesson submissions are uploaded through the Moodle course system.

Do all of your online courses use Moodle?

Yes, all of TTUISD's online course use Moodle.

Do I have to submit my lessons components in chronological order through Moodle?

Yes, TTUISD uses Course Progression. As a student begins to complete assignments, they will notice that if they attempt to skip ahead, the assignments are not visible or are grayed out. Once a student completes and receives a grade for an assignment, a subsequent assignment will be unlocked. Students must complete all of the assignments in a lesson before they can move on to the next lesson. To avoid hindering the student's progress, two lessons will be unlocked at a time. Assignments are grayed out or hidden until previous assignments are completed. All lesson submissions are uploaded through the Moodle course system.

Do I keep a copy of my lessons?

We recommend that you keep a copy of each assignment before submitting it. We will not give credit for assignments lost in transit. All lesson submissions are uploaded through the Moodle course system.

Will I be able to refer to completed lessons after they are submitted through Moodle?

Yes, you can view all of your work on the Moodle page. Click on "Grade." Then you can review your individual lessons.

Do I need barcodes to complete a Moodle course?

No, all lesson submissions are uploaded through the Moodle course system.

Do I need to print my assignments in Moodle and mail them to you?

For Moodle courses, ALL assignments will be submitted within Moodle. You will NOT email or mail any of your assignments. Please follow the instructions found in your course for how to submit each assignment.

How do I access my online course?

Visit our Course Portal. Log in using either your first and last name or email address and the password you created during enrollment.

How do I change my password?

You will need to sign in and click View Profile. You will see the option to change your password. Enter your old password, your new password, and confirm your new password.

How do I get a password if I did not enroll online?

Upon enrollment, a welcome email will be sent with instructions on how to login to your course. This email will provide instructions on password creation.

How do I start my online course?

Log on to the Course Portal. Click the icon to go to your online course and/or the online course's login page. Depending on the system you may need a separate username/password to access course content. Check your course materials for more information.

How long do I have access to my course(s) and course information on the Course Portal?

As long as your enrollment status is active (your course has not expired), you may view your course and course information. You have up to a year to view your grades after you complet a course.

I am unable to get a password and have received this error message: "Invalid name/email combination specified." What do I do?

If your email has changed or you're unsure how your first name is listed in our records, please email or call us at 800.692.6877.

I can't log on to the Course Portal.

Verify that your name and password are correct, request a new password if necessary, or contact the TTUISD Student Services department at 800.692.6877 or 806.742.7101 if you are still unable to log onto the Course Portal.

I forgot my password?.

Go to Request a Password. Enter your first name, last name, and email address. Once you submit this information and receive an email with a new password. Be sure to check your junk/spam email. We recommend that you change your password.

I logged onto the Course Portal and received a message saying I have no recent classes. I am certain I enrolled. What happened?

Send us an email. Include your name, contact information, and the name(s) of the course(s) in which you are enrolled. If you do not receive a response within two business days, call us at 800.692.6877 or locally at 806.742.7101.

Is it possible to get a print version of this course so that I can follow along while my child does their work online?

Yes, if the course is available in a print version, you can order a printed course guide for an additional $25 when you submit your enrollment form. Note: We have limited availability of extra print versions at this time. 

What is my password?

If you enrolled online you set your own password. If your completed email address was included on the enrollment form that you mailed or faxed for your original enrollment, then an automated email with your user name and password was emailed to you. You may also request a new password from the sign in page of the course if you have forgotten your password. Go to Request a Password. Enter your first name, last name, and email address.

Once you submit this information and receive an email with a new password, we recommend that you change your password.

If you have not given us your email address, please contact our student services team to request a password.

What is the Course Portal?

The Course Portal is our student information system. Visit the Course Portal to view all courses in which you're enrolled, check grades, request an examination, verify course completion deadlines, and gain access to your online course materials.

What kind of computer and internet access will I need to take a course?

After registering, you will receive access instructions plus any textbook(s) and material(s) you ordered from the MBS Direct. You must have a computer with an Internet connection and the latest version of Internet Explorer, Mozilla Firefox, or Netscape Navigator. Lesson assignments for online courses are submitted via the online course system. All online courses require an email account, a TTUISD username and password. Check individual course descriptions for more specific requirements.

Where can I see all of the courses in which I am enrolled?

The Course Portal shows all the courses in which you are currently enrolled. Visit the Course Portal and log in using the account information you used when enrolling online, or received via email.

Who can use the Course Portal?

Students enrolled in for-credit courses may use the Course Portal at any time, 24/7. Grades on the Course Portal are viewable for one year after the date of each course's completion. The same information is available to counselors on the Counselor's Portal. CBE grades are not available on the Course Portal.

Does Moodle grade my lessons automatically? (Are all of the lessons for my online course graded automatically?)

Each course is designed differently to meet curriculum needs. If the lesson component is objective-based (ex. multiple choice quiz), then yes, you will see your grade after submitting. However, if the lesson component is subjective-based (ex. essay question), then no, your instructor will review your submission and input your grade.

How do I submit assignments for my Moodle course?

Each assignment in Moodle has specific instructions for how to submit it. Read and follow the instructions carefully. ALL assignments are submitted through Moodle; nothing is emailed to the instructor or sent through the regular mail.

How do students submit their art work in Moodle?

Student will take pictures of the art and upload into Moodle according to the detailed instructions located at the top of the ART course homepage.

I accidentally hit the submit button on my quiz before I was ready. Is there a way I can retake that quiz?

Contact your instructor via the Messages tool and explain what happened. The instructor will reset the quiz and all previous answers will be removed.

I accidentally submitted the wrong file for my assignment in Moodle and now it won't let me make changes or upload a different one.

Contact your instructor using the Messages tool and explain what happened. Your instructor will reset the file to return to draft.

I've never used Moodle before. Is there something that can help me get started?

Click the "START HERE" link found at the top of each Moodle course to access important information about Moodle and about how to get started with your course.

Is there a way I can see a sample of what a Moodle course looks like before I enroll?

TTUISD does not offer a demo of the Moodle courses at this time. If you have specific questions regarding a Moodle course, please contact us.

What happens to my work if I don't save my work until I'm ready to submit?

Moodle will not save work automatically. You should click periodically on the "Next" button to prevent accidental loss of work. For essays and short-answer questions, we recommend typing your responses in your preferred word processor and then copying and pasting your responses into Moodle.

What if I want to save something without submitting it right away?

Moodle allows you to do that. (If you don't save without submitting, Moodle won't remember what you worked on.) For essays and short-answer questions, we recommend typing your responses in your preferred word processor and then copying and pasting your responses into Moodle.

What is Moodle?

Moodle is an open-source learning management system (LMS) originally developed in Australia (which is why you may see differences in spelling, capitalization, and vocabulary on some pages). Moodle has large support and development communities. If you'd like more information about Moodle, please visit their website.

When will the grades post into the Course Portal? Will it be a full grade or just partial?

Only full grades are entered into the Course Portal. A grade will be entered into the Course Portal when all components of a particular lesson have been completed by the student and either graded automatically by Moodle, by the instructor within five calendar days, or both depending on the lesson content.

Where can I find my grades online?

You can view your grades for a Moodle course in Moodle and in the Course Portal.

Moodle has its own grade book accessible at each course's homepage. In Moodle, click the "Grades" link in the Administration block on the left side of your course homepage. The first screen will show a total score for each lesson. Click on the lesson title at the top of each column to see the individual points for that lesson's components.

In the Course Portal, click on the "Check Your Grades" icon (this will display a final grade for each lesson). Remember that your instructor has five calendar days to grade each lesson.

Where do I find emails from my Moodle course instructor?

Your instructor will send messages through Moodle using the Messages feature.

Who can I contact if I have a problem with my Moodle course?

For technical questions about Moodle, contact TTUISD's Student Services at 806.742.7101 or 800.692.6877, Monday through Friday, 8 a.m. to 5 p.m. CST. For questions about course content, contact your instructor via Moodle Course Mail.

Why are my Moodle lesson grades not showing up in the course portal?

Moodle will not report a lesson grade to the Course Portal until all components of a lesson have been completed by the student and assessed by the instructor.

Why do I see my grade immediately for some Moodle assignments but not for others?

Some assignments, such as those containing multiple-choice, true/false, and matching questions, will be auto-graded by Moodle and will display a grade immediately. Assignments such as those that require you to type text into a text box or upload a file into Moodle must be graded by your instructor. Your grade for this type of assignment should appear within five calendar days from the day you submitted it.

Credit by Exam (CBE) Information

Can I take a CBE during the summer?

Yes. You have 60 days to take a CBE from date of enrollment. When planning your schedule, please keep in mind that proctors may be unavailable during summer months and holidays. CBEs that expire during the summer months cannot be taken when school resumes unless you re-enroll.

How do I prepare for a CBE?

You can download CBE review sheets to use as a preparation guide for your exam. The review sheet is a guide to help you study the textbook and prepare for the exam.

How many CBEs do you offer?

TTUISD offers over 150 CBEs. All CBEs are aligned with the Texas Essential Knowledge and Skill (TEKS) standard. View our Catalog to see a complete listing.

What is a passing grade for a course or CBE?

A minimum passing grade requirement is determined by the local school district where the student is enrolled. Students should coordinate with their school counselor concerning the local school policies and other requirements.

Can I transfer to another CBE or from a course to a CBE?

No. Transfers are not allowed for Credit-by-Exams. 

Do I need to order the CBE and the course?

No, a final exam is included with each course. A Credit by Exam (CBE) is a self contained unit that does not involve submitting lessons to be averaged for a final course grade. This test is designed to determine a students' percentage of mastery for a certain subject.

How long do I have to complete my CBE?

You have 60 days to take your CBE once the enrollment is processed. No extensions or refunds will be granted for CBEs.

I would like to take a CBE that I have taken before.

You need to use a K-12 Enrollment form, and mail or fax it, along with your payment information. CBEs are $45 per exam. Request the Set B version of the exam. Only two attempts are allowed per CBE. 

We did not receive a scantron with the exam.

Verify that the exam requires a scantron. A copy of a scantron may be made, or a similar scantron may be used if available. If not, the student may answer on the exam itself.

What is a CBE?

CBE stands for Credit by Examination. This test is designed to determine a students' percentage of mastery for a certain subject. This is one way to earn course credit without taking the course.

View a list of CBEs | View CBE Review Sheets

Non full-time TTUISD students should always check with their local school before enrolling in a CBE. Full-time TTUISD students must complete their final 2.5 credits before graduation via full courses, not CBEs.

Where do I find the CBE review sheets?

Review sheets can be found under the Forms and Downloads or Resources sections of the TTUISD website.

How many times can a student take a CBE?

For non full-time TTUISD students, the local school determines how many times a student can take a CBE. You should coordinate with your school counselor concerning your local school policies and other requirements.

Full-time TTUISD students can take a CBE twice before having to earn the credit via the full course. 

Enrolling

How do you enroll in a course or CBE?

Visit our website and follow the link from our online catalog.

If necessary you can print the appropriate enrollment form and fax or mail it in.

Fax number: 806.742.7222

Mailing Address:

TTUISD

Box 42191

Lubbock, TX 79409

When I entered my social security number to enroll online, a message said that the number is already being used. What do I do?

The message appears because a student record already exists with your social security number. If you have been enrolled previously in a course or CBE you should have logged in as a returning user, rather than creating a new record. To correct this problem, log out and return to the sign-in page.

If your email address has changed or you don't remember your password, email us to have that information updated and a new password will be sent. When you receive your new password you will be allowed to sign-in as a returning user. If you have not enrolled previously, please contact us. Our Toll Free Number is: 800.692.6877 Local Number is: 806.742.7101.

Can I enroll in a course online?

Non full-time students can enroll in any of our K-12 courses or CBEs through our online course catalog. However, if you have enrolled previously for the same course, you will need to send a K-12 enrollment form into our office. You should coordinate with your school counselor concerning your local school policies and other requirements before enrolling.

If you are a full time TTUISD diploma-seeking student you need to contact your TTUISD advisor. Our toll free number is 800.692.6877.

Do I need to complete the Pre-Admission form before enrolling in a course?

If you wish to enroll in our full-time K-12 diploma program, you will need to apply to TTUISD by filling out a pre-admission form and be accepted into the program. After you have been accepted, you need to consult with a TTUISD advisor before enrolling in courses or CBEs.

If you want only to take a course or CBE to supplement your school or homeschool curriculum, you do not need to apply to TTUISD. You should coordinate with your school counselor concerning your local school policies and other requirements before enrolling with TTUISD.

You can access all TTUISD forms in the Forms and Downloads section of the TTUISD website.

If I currently attend my local school as a full-time student, do I need my counselor's permission to enroll in a course?

Yes, you should coordinate with your school counselor concerning your local school policies and other requirements before enrolling in a TTUISD course or CBE. Failure to receive approval may result in your school not granting credit for the CBE or course you have taken.

View our guidelines for Obtaining Approval.

What is the quickest way to order a course?

Ordering online at our online catalog or by fax using a K-12 Enrollment Form are the quickest ways for our office to receive your order. We process orders in the order they are received. Leaving blanks on the form, either online or print, may lengthen processing time. Paying for overnight or second-day shipping shortens the time it takes for you to receive your order after it has been processed.

When can I enroll?

At any time - TTUISD has open enrollment. There are no enrollment deadlines.

Where do I go to enroll online?

You can go the TTUISD website and click on "Get Started."

Who can enroll in TTUISD?

Anyone looking to pursue a Texas high school diploma from a distance or looking to supplement their current school curriculum can enroll in TTUISD.

If you are a full-time TTUISD diploma student you should contact a TTUISD advisor before enrolling in any courses.

If you are supplementing your local school curriculum, you should coordinate with your school counselor concerning your local school policies and other requirements.

Extensions

I extended my course online, but I still can't get into my course. Why?

Extension requests are generally processed the following business day even if you submitted the request online. Please allow two business days for the course to become active in the system.

What is the policy on extending my course deadline?

 

If the course expires prior to completion, students may purchase an extension. Courses may not be open more than one year from the original purchase date. TTUISD offers two types of extensions:

  • Short Term Extension: $20
    Will extend the course for 30 additional days from extension purchase date. Students may purchase multiple 30 day extensions, but the course will expire one year from the original purchase date.

  • Long Term Extension: $60
    Will extend the course to be open for the amount of time remaining to a maximum of one year from the original purchase date. Students are only allowed to purchase one long term extension per course.

To request and extension, fill out an extension request form and send by mail or fax with payment amount as indicated on form.

Students can reference the TTUISD website or the TTUISD Policies for more information.

FERPA

What is FERPA?

The Family Educational Rights and Privacy Act (FERPA), a federal law, requires that Texas Tech University ISD (TTUISD), with certain exceptions, obtain your written consent prior to the disclosure of personally identifiable information from your child's education record. However, TTUISD may disclose appropriately designated "directory information" without written consent, unless you have advised the district in writing. The primary purpose of directory information is to allow TTUISD to include this type of information from your child's education records in certain school publications.

Examples include:

  • Honor roll or other recognition lists;
  • Graduation programs;
  • Texas Tech University publications;
  • News media and district and university web pages.

Directory information, which is information that is generally not considered harmful or an invasion of privacy if released, can also be disclosed to outside organizations without a parent's prior written consent. Outside organizations include, but are not limited to, companies that manufacture class rings.

If you do not wish TTUISD is disclose directory information from your child's educational records without your prior written consent, you must notify the district by checking the appropriate box(es) during the enrollment process. Because of our asynchronous enrollment procedures, this information will be updated annually on April 15.

TTUISD has designated the following information as directory information: student's name, address, photograph, place of birth, publicity from participating in officially recognized activities, major field of study, dates of attendance, grade level, honors, awards received, and the most recent educational agency or institution attended.

This action may be reversed at any time by the parent contacting the TTUISD Registrar in writing at ttuisd@ttu.edu. In compliance with FERPA, the student's Social Security number or Student ID is required before releasing any personally identifiable or educational information to the student, counselors or parents.

What are my rights under the Family Educational Rights and Privacy Act (FERPA)?

The Family Educational Rights and Privacy Act (FERPA) is a federal law that gives parents the right to have access to their children's education records, the right to seek to have the records amended, and the right to have some control over the disclosure of personally identifiable information from the education records. When a student turns 18 years old, or enters a postsecondary institution at any age, the rights under FERPA transfer from the parents to the student. For more information, please visit the Family Policy Compliance Office website.

TTUISD may disclose appropriately designated directory information" without written consent, unless you have advised the District in writing. The primary purpose of directory information is to allow TTUISD to include this type of information from your child's education records in certain school publications.

Examples include:

  • Honor roll or other recognition lists;
  • Graduation programs;
  • Texas Tech University Publications;
  • News Media and District and University web pages.

If you do not wish TTUISD is disclose directory information from your child's educational records without your prior written consent, you must notify the District by checking the appropriate box(es) during the enrollment process. Because of our asynchronous enrollment procedures, this information will be updated annually on April 15th of each year.

TTUISD has designated the following information as directory information: student's name, address, photograph, place of birth, publicity from participating in officially recognized activities, major field of study, dates of attendance, grade level, honors, awards received, and the most recent educational agency or institution attended.

This action may be reversed at any time by the parent contacting the TTUISD Registrar in writing at ttuisd@ttu.edu. In compliance with FERPA, the student's Social Security number or Student ID is required before releasing any personally identifiable or educational information to the student, counselors or parents.

Full text of the Family Educational Rights and Privacy Act of 1974 can be viewed or downloaded from this site: FERPA

What if my child is a minor and he or she is taking classes at a local college while still in high school - do I have rights?

If a student is attending a postsecondary institution - at any age - the rights under FERPA have transferred to the student. However, in a situation where a student is enrolled in both a high school and a postsecondary institution, the two schools may exchange information on that student. If the student is under 18, the parents still retain the rights under FERPA at the high school and may inspect and review any records sent by the postsecondary institution to the high school. Exceptions to this rule occur in cases when information is requested by the following individuals/agencies: Parents of dependent students (requires signed statement from parent claiming that student is dependent as defined in Title 26, Section 152). Full text of the Family Educational Rights and Privacy Act of 1974 can be viewed or downloaded from this site: FERPA

What is "Directory Information"?

TTUISD may disclose appropriately designated "directory information" without written consent, unless you have advised the District in writing. The primary purpose of directory information is to allow TTUISD to include this type of information from your child's education records in certain school publications.

Directory information, which is information that is generally not considered harmful or an invasion of privacy if released, can also be disclosed to outside organizations without a parent's prior written consent. Outside organizations include, but are not limited to, companies that manufacture class rings.

If you do not wish TTUISD is disclose directory information from your child's educational records without your prior written consent, you must notify the District by checking the appropriate box(es) during the enrollment process. Because of our asynchronous enrollment procedures, this information will be updated annually on April 15th of each year.

TTUISD has designated the following information as directory information: student's name, address, photograph, place of birth, publicity from participating in officially recognized activities, major field of study, dates of attendance, grade level, honors, awards received, and the most recent educational agency or institution attended.

This action may be reversed at any time by the parent contacting the TTUISD Registrar in writing at ttuisd@ttu.edu. In compliance with FERPA, the student's Social Security number or Student ID is required before releasing any personally identifiable or educational information to the student, counselors or parents.

Full-Time Diploma Program

Do you work with students who need to graduate on time or early?

Full-time TTUISD students should consult with their TTUISD academic advisor regarding their ability to graduate early or on time.

Visit the Full-time Program page for more information.

Can I get a verification of enrollment (VOE) through TTUISD?

Yes, full-time TTUISD diploma students who are turning in one lesson per week in at least four courses are eligible to get a verification of enrollment (VOE) form. Please inform a TTUISD advisor or fax the request to 806.742.7101.

Full-time TTUISD diploma students may apply for a student ID card if desired.

Does TTUISD have a graduation ceremony?

Like any traditional high school, TTUISD High School has a graduation ceremony in Lubbock, Texas each year in May. Seniors and graduates will receive a detailed letter in mid-February. You are eligible to participate as a graduate if you complete all graduation requirements, all final tests are received and graded, and we have received your official STAAR/TAKS scores by May 16.

If you have completed 19.5 credits by May 16 and are enrolled in your last 2.5 credits of coursework before graduation - these credits must be full courses (not CBEs) and must be successfully completed or plan to complete them by September 1 - you are eligible to participate in the graduation ceremony as a summer graduate.

You must have permission from the TTUISD high school principle to attend. If you cannot attend, your diploma will be mailed to you once all requirements are met.

Does TTUISD have class rings?

TTUISD High School offers class rings, announcements, invitations, and caps and gowns through Herff Jones Company. You may contact the Herff Jones Company by phone at 806.744.7337, or by fax at 806.744.1744. When you lack six credits or less, you will receive a letter of general information about rings, graduation activities and requirements.

How do I order courses?

After being admitted to the diploma program you will be contacted by your assigned TTUISD academic advisor to determine which courses you should be enrolled in. Once the courses you need have been determined, you may enroll with the advisor or online. Please do not sign up for classes until you have talked with an advisor

How do I request a TTUISD High School transcript?

You may request a copy of your elementary, middle and high school transcript from the TTUISD Registrar's office by email or fax. You must be a current or former TTUISD student and have completed at least four TTUISD courses (CBEs do not count) before a transcript will be given; otherwise, you will receive a grade report with the percent of mastery noted for each course completed. The first transcript request is free. All additional requests are $5 per transcript.

To request a transcript, please complete the Transcript Request form. Be sure to include the following with your transcript request:

  • Your full name at the time of your enrollment
  • Your Social Security or Matriculation number
  • The full mailing or shipping address where you want the transcript sent.

Mail, fax, or email your request to:

TTUISD Registrar
Box 42191
Lubbock, TX 79409-2191
Fax: 806.742.7288

Request a High School Transcript by Email

How is TTUISD's diploma program different from just taking a single course?

Students must withdraw from their current school to be admitted to TTUISD's diploma program. The student does not attend a local public or private school when admitted. Instead, all coursework will be completed through TTUISD at a distance. Once accepted, the student must receive approval from a TTUISD advisor or administrator before enrolling in a course.

To take a single course, students do not need to withdraw from their current school. Students need to obtain approval from their current school counselor or principal before enrolling. Students should coordinate with their school counselor concerning their local school policies and other requirements.

How many courses must a TTUISD student take to be considered full-time?

To be a full-time student, we require a student to be enrolled in four or more courses. To keep up with a four year system, students will need to enroll in at least six courses per half year. One course is 0.5 credits.

How much does it cost to apply for admission to the diploma program?

There is a one-time, non-refundable application fee of $120. If a student has been admitted to TTUISD previously, there is a non-refundable $60 re-admission fee.

If I have repeated some of my courses, can the duplicate grades or credits be used for elective credits?

No, duplicate courses may not be used for elective credits. The credits will be reflected on the transcript but will not be included in determining your GPA.

If I only lack a few credits, can I test out of them?

In order to receive a diploma from Texas Tech University High School, a student must complete 2.5 full course credits from the TTUISD program while enrolled as a TTUISD student. CBEs are not full courses and do not satisfy the requirement.

What changes have recently been made to the state graduation requirements?

Please review the TTUISD Handbook or the high school curriculum page for detailed graduation requirements.

What exit level tests are required for graduation?

Students enrolled in the full-time, diploma program are required to take the corresponding state assessments required for graduation.

Students who entered the ninth grade in school year 2011-12 must take and pass STAAR EOC exams for certain required courses. Please refer to the STAAR webpage for more information regarding the STAAR exams.

Students who entered ninth grade prior to school year 2011-12 are required to take the TAKS Exit Level exam to meet Texas graduation requirements. Please refer to the TAKS webpage for more information.

Please direct any questions or inquiries regarding state assessments to: 

  • Pam Butler, TTUISD Testing Coordinator
    • Phone: 806.834.0999

What is the procedure for changing from the Recommended Graduation Plan to the Minimum Graduation Plan?

If you would like to change from the Recommended Graduation Plan (26 credits) to the Minimum Graduation Plan (22 credits), we must have your request in writing. Please request the form from your advisor. You may submit it to a TTUISD advisor by mail, email or fax.

What is the process to be admitted to TTUISD's diploma program?

Applications are accepted to Texas Tech University Independent School District anytime. Just apply online or download the TTUISD Pre-admission Form. You will also need to submit a school transcript (if applicable) and a one-time, non-refundable $120 evaluation fee.

Students must withdraw from their current school to be admitted to TTUISD.

Once accepted, the student must receive approval from a TTUISD advisor or administrator before enrolling in a course.

General Information

I need to change my address.

Go to the Course Portal and follow the links, or fill out the Change Notification form and mail or fax it to our office.

Where are you located?

We are located on the Texas Tech University campus in Drane Hall in Lubbock, Texas. Our mailing address is PO Box 42191, Lubbock, TX 79409. Our physical address is 2515 15th Street, Lubbock, TX 79415

Who is TTUISD accredited by?

TTUISD is accredited by the Texas Education Agency (TEA). Our elementary, middle and high schools provide a well-rounded curriculum written to comply with the Texas Essential Knowledge and Skills (TEKS).

What is TTUISD?

TTUISD stands for Texas Tech University Independent School District. Accredited by the Texas Education Agency (TEA), our elementary, middle and high schools provide a well-rounded curriculum written to comply with the Texas Essential Knowledge and Skills (TEKS). No matter where you are, our distance learning solutions will meet your needs. Our K-12 programs can educate one student, an entire classroom, or a complete school district.

Our K-12 credit options include independent study courses as well as a comprehensive K-12 curriculum that includes a high school diploma track - a program particularly appealing to homeschoolers. Our Credit by Examination offerings give students the option of testing out of courses to accelerate their academic progress. We also furnish customized curriculum options and testing services to schools, districts, academies, and other educational institutions to help enhance their offerings.

Grading

How are my grades averaged?

Assignments and a final examination comprise a final course grade. Assignments count for 75 percent and the final exam is 25 percent of the final grade. However, if you fail the final examination, you will fail the course regardless of your assignment grades. In this instance, your final exam grade will be your final course grade.

How long will it take to receive a grade after I send in my assignment?

Instructors have up to five calendar days after receipt in the TTUISD office to return a grade. Please allow additional time for mail delivery. Lessons that are graded entirely in Moodle are available immediately.

I need my grade as soon as possible. How do I speed up the process?

Your proctor may send the exam by overnight shipping, and you may ask your instructor to expedite the grading if possible, although they are allowed five calendar days to return a grade. The best policy is to finish your work well in advance to avoid those types of situations.

I sent in my lessons but I haven't gotten a grade yet. Why?

First check to make sure the lesson was submitted correctly. Keep in mind instructor's have five calendar days to grade assignments. If it has been over five calendar days since the date confirmed in the Course Portal that your lessons were received, please call TTUISD. Sending multiple lessons at the same time can cause a delay in grading time.

What is my grade?

You can see the grades for all of your courses on the Course Portal.

Who can I contact if I have a question about grades?

Students can check their grades at the Course Portal, and counselors can use the Counselors Portal, to access grades. 

Why did I fail the course even though I passed the final?

If you pass the final with at least 70 percent mastery (refer to your Course Guide for specific information on how the final grade for a course is computed), your lesson assignments count for 75percent of your final grade and your final examination grade counts for 25 percent.

If you pass the final examination, but have a low enough assignment average, the result of the course is a failing grade.

International Students

What if I live outside the United States?

We recommend that you acquire your materials before leaving the U.S. if possible. A U.S. address expedites the receipt of materials since the shipping time to foreign addresses is usually considerably longer. For shipments outside the contiguous U.S. you will be charged an additional postage fee. Students should contact TTUISD for an international shipping quote. You must pay your own postage if you mail assignments from outside the contiguous United States. There is no additional fee, however, for emailing or faxing assignments. Please check the course guide to make sure lessons can be sent by email or fax.

How much is international postage for my package?

International postage is determined by weight and shipping address. We will call or email you with the price quote for your shipment after you submit your order. We need a best contact phone number and email address to communicate effectively with you.

Lesson Submissions

A lesson that I submitted via email came back to me. Why is that? (Print Courses Only)

Make sure that the subject line is filled out correctly. The barcode number must reflect the correct lesson number and correspond to the lesson number in the parentheses. The correct instructor name, student name, and course name must be listed. You should expect delays in grading if all of this information is not listed correctly.

EXAMPLE: TTUISD instructor name, 009999999001, Eng 12A, (1), Student Name

Visit our TTUISD Policies and Handbook for more information about submitting lessons.

Am I allowed to resubmit a lesson?

You may resubmit lessons only if your instructor has indicated you may do so. Students will be allowed to resubmit up to half of the lessons in a course provided the lesson grades are below 70 percent. Exception: No instructor is required to approve resubmission of lessons if the student submitted 75%-100% of the course lessons at once without the benefit of feedback from the instructor.

What happens if I don't resubmit a failed lesson?

Failure to resubmit lessons marked "must resubmit" on the Lesson Cover Sheet could cause a delay in your final examination being sent. Since lessons count as much as 75 percent of your grade, failure to resubmit lessons could cause a failing grade for the course even if you pass the final exam.

Can students jump around and complete Lesson One, Lesson Five, Lesson Three, etc?

No, TTUISD has recently introduced Course Progression which does not allow students to jump from lesson to lesson. As a student begins to complete assignments, they will notice that if they attempt to skip ahead, the assignments are not visible or are grayed out. Once a student completes and receives a grade for an assignment, a subsequent assignment will be unlocked. Students must complete all of the assignments in a lesson before they can move on to the next lesson. To avoid hindering the student's progress, two lessons will be unlocked at a time. Assignments are grayed out or hidden until previous assignments are completed.

All Moodle lesson submissions are uploaded through the Moodle course system.

Can students save and then submit everything at one time in a Moodle/online course?

No. You can only submit components of lessons, not a complete lesson. All Moodle lesson submissions are uploaded through the Moodle course system.

Do all of your online courses use Moodle?

Yes, all of TTUISD's online courses use Moodle

Do I need to keep a copy of my lessons?

We recommend that you keep a copy of each assignment before submitting it. We will not give credit for assignments lost in transit. All lesson submissions are uploaded through the Moodle course system.

Do I need to print out my assignments in Moodle and mail them to you?

For Moodle courses, ALL assignments will be submitted within Moodle. You will NOT email or mail any of your assignments. Please follow the instructions found in your course for how to submit each assignment.

How do I know if my assignment has been received?

Visit the Course Portal. If your assignment has not yet been received or processed you will see an asterisk (*). Once the assignment is received in our office, and processed into the computer system, the asterisk will be replaced by the assignment's received date, and the grade column will display RECEIVED. Once the assignment is graded, the grade date will replace the assignment's received date, and you'll see your corresponding grade. Remember, instructors have five calendar days to grade assignments, regardless of the manner in which you submit assignments. You should allow additional time if lessons were sent by U.S. Mail.

How do I submit assignments?

Depending on the individual course, assignments may be submitted by mail, by email, by fax, or through the course delivery system, Moodle. Each assignment in Moodle has specific instructions for how to submit it. Read and follow the instructions carefully. ALL Moodle course assignments are submitted through the Moodle system; nothing is emailed to the instructor or sent through the regular mail.

How do I submit lessons via email? (Print Courses Only)

Lessons should include a cover sheet and be submitted as a single PDF file. Multiple attachments will not be accepted. The email subject line contains all of the necessary information to route your lesson to the correct instructor for grading. The subject line must include all of the following information: instructor name, barcode number, course name, lesson number in parentheses, and student name. Type in the information EXACTLY as it appears on your barcode.

EXAMPLE: TTUISD instructor name, 000123456001, Eng 12A, (1), Student Name

Email K-12 lessons to: ttuisd@ttu.edu

I submitted my assignment, but the Course Portal doesn't indicate that it has been received. What do I do?

If the assignment was sent by email, verify that all information in subject line was correct. If the assignment was sent by mail or fax verify through the Course Portal that it was received after allowing several days for mail travel time. Resend the lesson if the Course Portal does not indicate that it was processed within two business days after receipt. You should always keep a copy of all lessons submitted.

Print Courses

What do I do with the barcode numbers?

Barcode labels go on the lesson cover sheet and return envelope for print courses. The barcode number and instructor name is used in the subject line of lessons and correspondence that is submitted by email. Failure to use the barcodes correctly could result in delays and cause problems with your course results.

Where is my barcode label?

Barcode labels are included with the course material packet that is sent to you. If it was thrown away, the fee to resend labels for a print-course is $10.

Proctor Information

Who is an approved proctor?

For non full-time TTUISD students, an approved proctor is usually an official at your school such as your high school counselor, principal, or superintendent. Full-time TTUISD students should refer to the Student Handbook for information on approved proctors. Proctors sometimes charge a fee for examination proctoring; check at the testing-site when scheduling the examination. Tutors or officials from non-accredited schools cannot proctor examinations. To maintain the integrity and validity of the examination, no student, relative of the student or unauthorized person may proctor or return the final examination. If you live outside the United States, or for more testing site options, contact a student services representative 1.800.692.6877.

Shipping

Do you have a tracking number for my package?

Tracking numbers are only provided for students who have purchased expedited shipping. Students will need to email TTUISD to receive their tracking number. Send correspondence to: ttuisd@ttu.edu

How do I know where my package is being shipped?

The package will go to address you put in your enrollment form.

I faxed in my order. When can I expect to receive it?

Please allow two business days to process the order. You can request overnight delivery, although this only shortens the shipping time. (The overnight delivery fee of $30 for U.S. shipping is non-refundable. Students who need international overnight shipping should contact TTUISD for a quote.) 

Paying for Overnight Shipping does not expedite processing the order/request. All orders and request are processed in the order they are received. TTUISD has 2 business days to process orders and requests.

Has my package shipped?

Students need to call our phone center or email ttuisd@ttu.edu to determine if their package has been shipped. Please allow at least one business day from the time it was submitted to process your order.

How do I change my shipping address after I submitted my order?

In order to change your shipping address after you have submitted your order you will need to call our office as soon as possible during normal business hours. If the package has shipped it will be your responsibility to receive the package at the address you have provided to us.

How long does it take to get my books and materials?

Typically, it takes seven to ten business days once your enrollment has been processed, unless you choose to have materials shipped overnight or second day air for an additional fee.

How much is international postage for my package?

International postage is determined by weight and shipping address. We will call or email you with the price quote for your shipment after you submit your order. We need a best contact phone number and email address to communicate effectively with you.

If you overnight the package will I receive it tomorrow?

Paying for Overnight Shipping does not expedite processing the order/request. All orders and request are processed in the order they are received. TTUISD has 2 business days to process orders and requests.

What is the shipping charge for my course material?

All print materials are shipped via ground shipping, and that price is not included in the course fees. If overnight shipping is requested, there is a $30 fee. International students should call for a shipping quote. If you have questions regarding your shipping fee, please contact our student services team.

When should I expect to receive the package after it has been shipped?

Shipping time depends on the shipping address. Most packages take from three to four business days. In some cases it will take longer. You can request overnight delivery; although this only shortens the shipping time. (The $30 overnight delivery fee is non- refundable.) You must still allow one to two business days to process the order. You can track your package with the tracking number sent on the automated email message.

Who pays for the postage to return assignments, forms, etc.?

You are responsible for all shipping expenses when returning materials to TTUISD. We encourage you to insure the package when returning items to us TTUISD provides postage-paid envelopes for assignments.

State Assessments

 What is STAAR?

STAAR stands for State of Texas Assessments of Academic Readiness which is the state's student testing program. The assessments are based on the Texas Essential Knowledge and Skills, which are the state curriculum standards. 

What are STAAR end-of-course exams?

High school students must take and pass certain required courses and the end-of-course exams for those courses. The assessments are based on the Texas Essential Knowledge and Skills, the state curriculum standards. The end-of-course exams are designed to ensure that students are learning the specific course material and are prepared to succeed in college and/or careers.

Who is required to take STAAR in high school? 

Students who entered ninth grade in the 2011-2012 school year or later must pass five STAAR end-of-course exams to graduate from TTUISD. Those students' end-of-course exams are

  • English I
  • English II
  • Algebra I
  • Biology
  • U.S. History

What is TAKS?

TAKS stands for Texas Assessment of Knowledge and Skills. Students who entered ninth grade before the 2011-2012 school year take these exit level exams to ensure they have learned the specific course material and are prepared to succeed in college and/or careers.

Who takes TAKS?

Students who entered ninth grade before the 2011-2012 school year take these exit level exams to ensure they have learned the specific course material and are prepared to succeed in college and/or careers.

I have more questions regarding state assessments.

For more information regarding STAAR end-of-course exams, please visit the TTUISD STAAR webpage.

For more information regarding TAKS exams, please visit the TTUISD TAKS webpage.

Specific state assessment questions can be directed to:

  • Pam Butler, TTUISD Testing Coordinator
    • Phone: 806.834.0999 

Supplemental Program

Do you have a credit recovery option?

Yes, students can take a course or Credit By Exam with TTUISD to recover a failed credit. Non full-time TTUISD students should coordinate with their school counselor concerning their local school policies and other requirements. You can view all of our courses and CBE on our online catalog.

Do you offer courses that are not available at my school?

You can view all of our courses and CBE on our online catalog. You should coordinate with your school counselor concerning your local school policies and other requirements. Learn more.

Do you work with students who need to graduate on time or early?

Non full-time TTUISD students should coordinate with their local school counselor concerning the local school policies and other requirements. A non full-time TTUISD student's ability to graduate early or on time is determined by their local district.

Full-time TTUISD students should consult with their TTUISD academic advisor regarding their ability to graduate early or on time.

Learn more about our programs.

How do I get credit for my course at my district once I've completed your course?

If you provided your school information during enrollment, a copy of the final grade report will be mailed to you and to your school. It is your responsibility to verify that the grade was received and recorded on your official school transcript. Only TTUISD students receive an official TTUISD transcript. Non full-time TTUISD students should always check with their school counselor or another administrator before enrolling in a TTUISD course or CBE.

If I currently attend a school do I need my counselor's permission to enroll in a course?

Yes, you should coordinate with your school counselor concerning your local school policies and other requirements before enrolling in a TTUISD course or CBE. Failure to receive approval may result in your school not granting credit for the CBE or course you have taken.

View our guidelines for Obtaining Approval.

What is my course completion deadline if I intend to graduate from my local high school in May?

Non full-time TTUISD students should complete their courses 30 days prior to their school's deadline. Students need to coordinate with their school counselor concerning your local school policies and other requirements.

How is taking a single course different from the full-time, diploma program?

To take a single course, students do not need to withdraw from their current school. Students need to obtain approval from their current school counselor or principal before enrolling. Students should coordinate with their school counselor concerning their local school policies and other requirements.

Tuition and Fees

Can I get a refund?

All requests for refunds must be made in writing. No refunds will be made without a written request. Refund requests will be evaluated based on the postmark or the date of the email requesting the refund and will not be processed until all returnable materials have been received in the TTUISD office, at your expense. Textbooks should be returned to the book company/vendor they were purchased from and are not related to TTUISD refunds. If the request is made within 30 calendar days from date of enrollment the refund is 100 percent (less applicable fees); if more than 30 calendar days from enrollment date no refund is allowed. A $7 fee will be imposed for each lesson submitted for grading prior to the refund request.

Refunds of less than $5 will not be made.

Withdrawal Refund Request

The following items are non-refundable:

  • Administrative processing fee ($40)
  • Admission fee ($120)
  • Extensions ($20 or $60), non-transferable
  • Transfer fees ($7 per lesson if applicable)
  • Shipping (cost varies)
  • Credit by Exams ($45)
  • Exam retake fees ($45)
  • Print surcharge fee ($25)
  • Print supplement fee ($25)

How do I request a withdrawal refund?

All requests must be made in writing within 30 days from date of enrollment. No refunds will be made without a written request. Refund requests will be evaluated based on the postmark or the date of the email requesting the refund and will not be processed until all returnable materials have been received in the TTUISD office. Textbooks should be returned to the book company/vendor they were purchased from and are not related to TTUISD refunds. Refunds of less than $5 will not be made.

Withdrawal Refund Request. You can either mail or fax the request to the TTUISD office address on the top of the form, or email your request to ttuisd@ttu.edu, with the word 'Withdrawal Refund Request' in the subject line.

If over 30 days from date of enrollment no refund is due. All course material, except textbooks, must be received in the TTUISD office before a withdrawal credit can be issued.

What could delay a withdrawal refund?

All refund requests must be made in writing. Refund requests will be evaluated based on the postmark or the date of the email requesting the refund. They will not be processed until all returnable materials have been received in the TTUISD office. Textbooks should be returned to the book company/vendor they were purchased from and are not related to TTUISD refunds.

Who do I contact if I have a returned check?

Returned checks are sent to INSTACHECK for collection. They can be reached at 806.743.6209. At the point that the check is deemed uncollectible, the check is sent to the Lubbock County District Attorney's Office. Once it has reached this level, you must deal directly with the District Attorney's office. They can be reached at 806.775.1111.

Will I be charged a fee for a returned check?

Yes. TTUISD charges a returned check fee of $30.