Successful Technical Communicator



June 29, 2007

I live in the Pacific Northwest, Washington State, in a rural community called Maple Valley. I recently graduated from the online Master of Arts in Technical Communication program. I work as a software process specialist, which means that I moved from software development into teaching, coaching, training, and consulting with other developers to make them more effective in their work. Since my customers are "all over the place" geographically, I do almost all of my work virtually. The heart of this is communication and collaboration. The online MATC program's very structure is virtual and collaborative and the focus is user-centered and rhetorical. So, the program has helped me tremendously. I gained valuable skills and experience that have translated directly to my job. Because of the successes I have just described, I have built a solid reputation.

The professors are excellent facilitators and teachers, the program is flexible (on several occasions work and family have caused me to ask for additional leeway submitting assignments and completing courses), and the content is outstanding. As mentioned above, the experience of virtual, online collaboration is where I live professionally and is the future for IT professionals. I am excited about technical communications and plan to apply for the online Ph.D. program at Texas Tech University.

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