Michelle Kiser, Ed. D
Senior Director - Support Operations for Academic Retention
Dr. Kiser is the Senior Director of Support Operations for Academic Retention (SOAR) and Community College Transfer Relations. She received her Bachelor of Science, Master of Arts, and Doctorate of Education at Texas Tech University. Dr. Kiser has worked with Texas Success Initiative for five years before becoming Director of SOAR in May 2009. Dr. Kiser manages Community College Transfer Relations and four programs within the department of SOAR; The Learning Center, Supplemental Instruction, Texas Success Initiative, and Programs for Academic Development and Retention. Dr. Kiser has worked at Texas Tech University for 14 years. Dr. Kiser is an active CASA volunteer for seven years, loves Red Raider sports and Texas Tech University, and she will always be a Red Raider! Wreck'Em Tech!
Senior Administrator - Office of Community College & Transfer Relations
DaNay Phelps is the Senior Administrator for the Office of Community College & Transfer Relations. She is a native Texan from West Texas: born in Amarillo, lived in Springlake-Earth, then landed in Lubbock.
DaNay graduated from Coronado High school in Lubbock and received her Bachelor's degree from Texas Tech University in 1989. The focus of her undergraduate degree was psychology and philosophy. DaNay began her Texas Tech career with the Associate Dean's office in the College of Arts and Sciences in August of 1990. She moved to a position as the Advising and Training coordinator for the Texas Academic Skills Program office in 1991. When ACTT opened its doors to students in the fall of 1992, DaNay was hired as one of the original staff as an academic advisor.
DaNay has also coordinated New Student Orientation for the College of Arts and Sciences, managed the Graduate on Time (GOTT) Contract program, and invested in the network of academic advisors on the Texas Tech campus.
DaNay has the pleasure of assisting the Coordinator of the Freshman Seminar Program. As the Assistant Coordinator of IS 1100-Freshman Seminar, she assists first year students to find an IS 1100-Tech Transitions course that fits their needs.
She has worked for TTU for many years in a variety of roles. The common theme appearing throughout her work is student advocacy, support, and guidance. She enjoys assisting students and their families as students discover their academic potential, define their educational plans, pursue their career goals.
Missy Helbert is a United States Marine Veteran who was born and raised in North Carolina. She serves as a Senior Academic Advisor for the Community College and Transfer Relations office. She received her Bachelor of Science and Master of Rehabilitation Counseling from the Texas Tech University Health Science Center. She has worked at Texas Tech University for the past 15 years starting in 2001 in the Department of Mass Communications where she was the Senior Accounting Clerk and moved into Advising to work with the Advertising, Public Relations, Journalism and Electronic Media and Communication students. She joined the CCTR in 2011 where she has been working as a Senior Academic Advisor. When not working Missy enjoys spending time with her family. She is involved in several Veteran organizations and enjoys working with other veterans. She is a blue belt in Tae kwon do and hopes to obtain her black belt in the near future. She is also an avid soccer fan and loves Texas Tech football.
Keeley Grant, M.S., LPC Intern
Keeley is a Senior Academic Advisor for the Office of Community College & Transfer Relations. She is a proud Texas Tech Alumni who graduated with her Bachelor of Science in Human Development and Family Studies. Keeley received her Master's of Science degree in Mental Health Counseling and loves helping students throughout their academic journey. Keeley began her advising career in the University Advising Center as an undergraduate intern. After graduation she relocated to the Dallas/Fort Worth area and worked at the University of North Texas as an Academic Advisor/Counselor for 5 years. She jumped at the opportunity to go back to the Red and Black and now serves community college students in the Dallas/Fort Worth area whom are soon to be Red Raiders. Keeley grew up in the Lubbock area and loves spending time with friends, family, and her 2 miniature Jack Russell Terriers.