FAQs
To view specific FAQs click on one of the following categories:
Search Coronavirus (COVID-19)
Academics
What if I don't have access to a computer and/or the internet?
Please refer to the Tools for Learning, Teaching, and Working Remotely at Texas Tech page.
Are online courses manageable for students receiving accommodations through Student Disability Services?
Blackboard, the Learning Management System used by Texas Tech, includes resources for several types of accommodations, including the increased time to complete an assignment. Students who have questions about how their accommodations will be managed, given the transition from face-to-face to online instruction should contact Student Disability Services.
Employees (Faculty/Staff/Students)
What can we do to support members of our community from areas where coronavirus is present?
Texas Tech values the many people of different nationalities and cultures who are cherished members of our community. We must avoid stigmatizing anyone who comes from a country where the coronavirus is prevalent or who has been in quarantine.
Should graduate lab assistants employed in a faculty member's research group follow guidance for employees or students?
Please refer to the Texas Tech Human Resources Coronavirus (COVID-19) page .
I'm an undergraduate student working on campus. Do I come back to work?
Please refer to the Texas Tech Human Resources Coronavirus (COVID-19) page .
What can I do if I'm experiencing bias or discrimination?
The Office of Equal Opportunity (EO) upholds each institution's anti-discrimination and anti-retaliation policies and ensures that employees and applicants of the Texas Tech University System are treated fairly, equally and respectfully. An employee who believes they are being discriminated against or harassed based on or related to sex (including pregnancy), race, color, national origin, religion, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or other protected categories, classes, or characteristics. Employees may file a grievance with the Office of Equal Opportunity without fear of retaliation. For additional information, please call 806-742-3627 or email eeo@ttu.edu.
I am feeling anxious or worried about the situation surrounding COVID-19. Where can I go for help?
Texas Tech University provides free and confidential counseling services to employees and their immediate family members through an Employee Assistance Program (EAP) at The Counseling Center @ TTUHSC. For additional information or to make an appointment, please call 806-743-1327 or email counselingcenter@ttuhsc.edu.
I am concerned about returning to work. Can I continue to work remotely?
Faculty and staff listed in the Phase II recommendation to return to work who have concerns regarding returning to work during this phase, may continue to work remotely with notification to their respective supervisors.
Is there a way to seek medical care without going to the doctor?
For employees who participate in HealthSelect, the University's medical health plan, virtual doctor visits are available 24 hours a day, 7 days a week, including weekends and holidays. Additional information about this benefit is available on the ERS website . Additionally, the ERS Dr. on Demand website has made available a Coronavirus Assessment to help prepare and protect you and the ones around you. BlueCross BlueShield also offers a 24-hour Nurse Line 1-800-581-0368. In most cases, the virtual doctor and nurse line visits will not have a co-pay.
Does the Texas Tech Student Wellness Center test for the coronavirus?
The university is offering free, non-mandatory COVID-19 testing Aug. 3-24. Students, faculty and staff can pre-register for a date and time at https://texas.curativeinc.com/welcome.
At the conclusion of this testing period, Student Health Services will begin providing testing for students. Faculty and staff should contact their primary care provider or contact (806) 743-2911 to speak to a nurse to assist with information for COVID-19 testing.
Are there new policies in place for employee leave of absence of coronavirus?
Does the Family and Medical Leave Act (FMLA) apply to absences due to COVID-19.
Yes, COVID-19 qualifies as a “serious health condition” under FMLA allowing eligible employees to take FMLA leave if either the employee or an immediate family member is diagnosed with the disease. Please contact the Office of Human Resources with any employee-related questions or concerns by emailing hr.talent.management@ttu.edu or by calling (806) 742-3650.
If I am displaying signs of respiratory symptoms such as coughing or other symptoms identified by the CDC, can my supervisor require me to go to a doctor?
Supervisors should encourage employees to seek medical advice, but they cannot require them to go to the doctor.
Events/Gatherings
Has a decision been made when large gatherings can resume?
Large gatherings of 100 or more people are prohibited. Organizers should postpone the meeting, event, or program, restructure it, or employ remote technology if possible. There are state guidelines on outdoor gatherings over 10 people. Guidance will be coming soon on the University approval process on outdoor events over 10 people. For third-party hosted activities on campus, there may be additional requirements.
Meetings, events, and programs of any size should be reconsidered. Use discretion to minimize all in-person meetings and consider virtual or hybrid delivery.
For additional information, visit Campus Events Guidelines.
Study Abroad
What processes are in place for current and future Study Abroad students?
For specific Study Abroad information, please contact the Office of International Affairs (oia.reception@ttu.edu) if you have additional questions.
Can a student receive a refund for canceled Study Abroad trips?
The University will refund student deposits for canceled Study Abroad trips through their student account. Reimbursements for prepaid expenses such as airline change fees, cancellation penalties, and lost travel-related deposits will be reimbursed through the TTU travel system. The Office of International Affairs will assist students in processing such reimbursements. Students should cancel any remaining reservations as soon as possible to obtain possible refunds and/or unused airfare credits.
Textbook Rental Returns (TTU Barnes & Noble – Student Union Building)
How can I return my rental textbooks?
- We are now open Monday - Friday 10 a.m.-2 p.m. Please use the East side café doors to enter the store as the SUB is still closed.
- Spring and Summer I rentals can be returned in store or mailed in. A free UPS label is available for all rentals by logging into your bookstore account or clicking the link in the email reminders.
- Spring rental charges for books not returned will occur August 28, 2020. All Summer rentals are due August 7, 2020 with non-returned charges occurring around August 13, 2020.
- Web orders are still only being shipped to help with social distancing efforts for the store.
How can I sell my books back to the store?
At this time we are not purchasing textbooks from students. We plan to resume this in December for the Spring 2021 term.
University Status
What plans are in place if the outbreak continues for an extended period of time?
Texas Tech is following the guidance of the CDC and local and state health department officials. The Office of the President is examining potential scenarios to help protect the safety and well-being of faculty, staff, students, and visitors for an extended period of time while maintaining campus operations, even on a limited basis.
Office of Communications & Marketing
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Address
2625 Memorial Circle, Administration 212, Lubbock, TX 79409 -
Phone
806.742.2136 -
Email
comm.mkt@ttu.edu