Texas Tech University

Meet Our Team

Lou Ortiz, J.D.



Lou is the MVP Director. He served an Air Force career spanning over 30 years as an aircraft logistics and maintenance officer, staff officer, and legislative liaison. He previously served TTU as Research Associate, Assistant Vice President for Research, and Special Assistant to the President. His education background includes a BS from Black Hills State University, MPA from Troy State, JD from the Texas Tech School of Law, and post-graduate national security fellowship at Harvard's Kennedy School of Government.

Lou enjoys travel with his wife Cheryl. He is dedicated to supporting all generations of veterans and served as President of the Texas South Plains Honor Flight non-profit and is currently a member of the City of Lubbock Veteran's Advisory Committee.

Debra Crosby, M.A.


Associate Director & VA certifying Official

Debra provides leadership and oversight to the MVP department. Debra is the liaison between the US Department of Veteran Affairs, the state's approving agency-the Texas Veterans Commission, and Texas Tech University.

Debra has over 30 years of experience in the collegiate setting, most of which are in veterans' education. She has served as President on the board of the Texas Association of Collegiate Veteran Program Officials (TACVPO). She currently serves on the board of the Western Association of Veteran Education Specialists (WAVES). Her educational background includes an Associate of Arts from South Plains College, a Bachelor of Science in Human Development and Family Studies and a Master of Arts in Interdisciplinary Studies from Texas Tech University.

Debra enjoys spending time with her daughter, Jordan, and their bird, Baretta and cat, Ivy. She loves to watch movies and Texas Tech football. She is honored to serve those who keep America safe and free!

Bernice Flett


Program Coordinator

Bernice Flett has been a dedicated TTU employee since 1994. She currently serves as a Program Coordinator in the Military and Veterans Programs Office. Ms. Flett can assist with Federal and State of Texas educational benefits. Bernice's father served 21 years in the Air Force. She has personal experience in transition issues and can relate to veterans and their family members transitioning to civilian life.

Ms. Flett is involved in leadership, community partnerships and mentors others. Bernice is currently serving as President of the Texas Association of Collegiate Veteran Program Officials. She served on the TACVPO Board as 1st Vice President 2013 – 2016. TACVPO was created over 40 years ago to help educate staff members at educational institutions across the state of Texas who provide assistance to veterans and their family members that are using Veterans Benefits from the state of Texas or the Department of Veteran's Affairs. Ms. Flett is a Charter member of the Texas Tech Military & Veterans National Alumni Chapter. Texas Tech has a tradition as a military and veteran-friendly campus and has gained national recognition for providing a campus-wide support system for those who have served and their families. This alumni chapter encourages an ongoing Red Raider connection for our military and veteran graduates as they go on to future success. Bernice has personally and professional mentors friends and colleagues.

Ms. Flett's personal life is full of exciting activities. She has been a registered licensed massage therapist since 2003 specializing in Swedish massage, Hot Stone Therapy, and Deep Tissue massage. She has clocked over 300 hours of massage instruction and is currently pursuing training in additional massage modalities and interests. Bernice is an Ordained Minster by Universal Life Church Monastery. Bernice lives a life of intention. She focuses on positive thinking & actions. Academically, Bernice plans to pursue a degree in Bachelor of Science in University Studies concentrating in Human Development & Family Studies, Organizational Leadership and Sociology at Texas Tech University.

Eric Washington


Program Coordinator

Eric Washington is a Program Coordinator here at the MVP office. As a veteran of the United States Marine Corps Eric is dedicated to helping fellow veterans succeed in their transitions out of the military. Eric served 4 years with the Marines as an Amphibious Assault Crewman. He served in Afghanistan from 2011-2012 in support of Operation Enduring Freedom. Eric has a Bachelor of Arts in Technical Communication with a minor in Spanish from Texas Tech University. He currently serves as an executive officer of the Military and Veterans National Chapter of the Alumni Association of Texas Tech. Eric is the staff adviser for the Veterans Association at Texas Tech and an active member of the Faculty and Staff Veterans Association, VFW, IAVA, and Marine Corps League. Eric serves as a senator in the Texas Tech University Staff Senate.

Eric enjoys traveling with his wife Kyra, and is an avid Texas Tech football fan. He is passionate about veteran issues and serving those who have served.

Tim Miller


Program Coordinator

Timothy Miller is a Program Coordinator Recruiting & Outreach Specialist here at the MVP office. Timothy served four years in the United States Marine Corps initially as an Anti-Tank Missleman (0352). After sustaining an injury during training, Timothy took over as the Legal Chief for his battalion. Timothy received a Certificate of Commendation for his hard work as Legal Chief. After discharge, Timothy began using the Post 9/11 GI Bill and graduated from Texas Tech University where he earned a Bachelor of Arts in History while minoring in Political Science. Timothy's experience in using the Post 9/11 GI Bill as well as applying the benefits for other veterans has given him the drive to better the experience of fellow veterans utilizing their benefits.

Timothy loves spending time with his wife Kami and their two dogs Tripp and Klara, although when it's time for Texas Tech football, you will either find him at all the home games or with family watching the away games at home. Timothy also loves spending his time with his son who resides in the New Orleans area with his mother during the summer season.

Ikaika (Kai) Iuta


Senior Business Assistant

Ikaika Iuta was born and raised in the state of Hawaii. After graduating in 2007, he attended Menlo College in Atherton, CA where he played football. After a year at Menlo College, he moved back home to Hawaii where he attended community college in Maui and the Big Island. In 2010, Ikaika joined the United States Army as a Motor Transport Operator (88M). He was stationed at Fort Lewis, WA where he was assigned to the 3rd Stryker Brigade Combat Team. He was deployed for one year to Kandahar, Afghanistan, attached to the 10th Mountain Division and 82nd Airborne Division. Ikaika separated from the Army in 2014 where he continued his education at Green River Community College. He graduated with an Associate of Arts Degree in December 2014.He then moved to Texas to attend Texas Tech University. Ikaika graduated from Texas Tech University in December 2017 with a Bachelor of Arts in Psychology.