Texas Tech University upgraded to Blackboard Learn 9.1 and Worldwide eLearning is committed to helping faculty and instructors explore these Blackboard features, develop quality online courses, and take advantage of more opportunities to engage students online.

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Support and Training

Detailed instructions, FAQs, tutorials, troubleshooting tips, and more.

• Instructor Support
  • Getting Started with Blackboard
  • Blackboard Training
  • Frequently Asked Questions (FAQ)
  • Proctorio Proctoring Tool
  • Respondus Quiz Tool
  • Respondus Training Document
  • Blackboard Collaborate
  • Portfolio Tool 
  • Request Development Shell (Development area, no student access)
  • Blackboard Building Block Request Form
  • Request Live Blackboard Shell (Semester-based shell from which you will teach)
  • Request to Combine Blackboard Live Shells
  • Instructor On-Demand Tutorials from Blackboard
    Learning Center
  • TTU Blackboard Archival Policy
• Student Support
  • Blackboard 9.1. Tips
  • Respondus Lockdown Browser Student Guide
  • Technical Assistance
  • Online Discussion Netiquette
  • Student On-Demand Tutorials from Blackboard
    Learning Center

Instructors: For 24-hour faculty Blackboard technical support, please call (844)897-0537 (Toll-Free) or (806)853-5153 (local)  to chat with a support specialist.

Also, for assistance with the design and development of your Blackboard online or blended courses, our Instructional Design (ID) Team is here to help you.

Visit our Instructional Design website for additional resources, or email the Instructional Design Team for a consultation.

Students: For assistance with sign-in problems, browser errors, and other technical difficulties, please contact IT HelpCentral at (806) 742-HELP, email them at ithelpcentral@ttu.edu, or visit the IT Help Central Website. If you encounter difficulties with the Blackboard course content or tools, please contact your instructor and if needed, the instructor can initiate a request for assistance with Blackboard Support to resolve the issue by emailing blackboard@ttu.edu or by calling (806)742-7227.