Blackboard Support

Texas Tech University upgraded to Blackboard Learn 9.1, and Worldwide eLearning is committed to helping faculty and instructors explore these Blackboard features, develop quality online courses and take advantage of more opportunities to engage students online.

Support and Training

Detailed instructions, FAQs, tutorials, troubleshooting tips and more.

Instructors: Texas Tech University Blackboard Support email blackboard@ttu.edu or call 806-742-5933.

For 24-hour faculty Blackboard technical support, please call (844) 897-0537 (Toll-Free) or (806) 853-5153 (local) to chat with a support specialist.

Also, for assistance with the design and development of your Blackboard online or blended courses, our Instructional Design (ID) team is here to help you.

Visit our Instructional Design website for additional resources, or email the Instructional Design team for a consultation.

Students: For assistance with sign-in problems, browser errors, and other technical difficulties, please contact IT Help Central at (806) 742-HELP, email them at ithelpcentral@ttu.edu, or visit the IT Help Central Website. If you encounter difficulties with the Blackboard course content or tools, please contact your instructor and if needed, the instructor can initiate a request for assistance with Blackboard Support to resolve the issue by emailing blackboard@ttu.edu or by calling (806) 742-5933.

Attention Blackboard Faculty

Faculty and Students using Pearson Services

Pearson engineers and Blackboard have notified TTU that the Pearson connection to Blackboard has been restored. All work completed in Pearson should now be synchronized with Blackboard to include all grades assigned in Pearson. Faculty and students who normally access Pearson services through Blackboard should now be able to do so again. Thank you for your patience as we worked with our two vendor partners to maintain the stability of our Blackboard services and restore access to academic materials.

Additional Blackboard Support

TTU eLearning and the IT Division are happy to introduce an additional support option in Blackboard; the tool is called Eesysoft. You will notice messages throughout Blackboard with links to support documents and webpages. You will also notice a question mark and support tab in the bottom right corner of Blackboard. You can click on that link to access Blackboard support documents and information.

Videos in Blackboard

Due to the current national situation and the major shift to all online teaching, we are working diligently to monitor our limited online resources. In light of this, we are asking all faculty to utilize the Mediasite Presentation function within Blackboard, as opposed to only uploading videos into Blackboard directly. We have sufficient storage within our Mediasite lecture capture system, but limited storage in Blackboard. If you need additional assistance with linking to Mediasite within the Blackboard Learn system, please contact blackboard@ttu.edu. If you need assistance with Mediasite, please contact mediasite@ttu.edu.

For all other issues please contact IT Help Central at (806) 742-4357 (HELP) or ithelpcentral@ttu.edu. Thank you for your partnership as we navigate through this pandemic, collaborating to conserve institutional resources where possible.

NCAA Compliance

Compliant with NCAA requirements, athletic academic advisors have "observer" access in Blackboard for their student athletes. Observer access provides limited view-only course progress and performance information. If you have any questions, please contact the Office of the Provost: eLearning & Academic Partnerships at elearning@ttu.edu.

eLearning & Academic Partnerships