Technical Assistance

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If you encounter difficulties with the Blackboard course content or tools, please contact your instructor and if needed, the instructor can initiate a request for assistance with Blackboard Support to resolve the issue.

IT Help Central

For technical assistance with the TTU network, Blackboard, or your computer, contact TTU's IT HelpCentral. IT HelpCentral is open late and on weekends for the TTU community. They assist with eRaider sign-in problems, browser errors, and other technical difficulties you may encounter. They offer many ways the TTU community can access technical assistance. Their self-support services include:

• askIT
  askIT allows TTU users to access the same Knowledge Base(KB) that TTU's IT Help Central uses to resolve customer issues. You will also be able to use askIT to view a list of scheduled maintenance and known system outages, as well as view your own issues, update them, or close them. Use this tool to attempt to resolve some computer troubles.

Contact IT Help Central via:

• Phone: (806)742-HELP
• Email: ithelpcentral@ttu.edu
• Request assistance using ITHC's Online Form: Your request for assistance will be submitted to IT Help Central, and they will contact you as soon as possible.
• Walk-up Services: Please call before visiting Walk-up Services in order to ensure the best support experience. Also, visit IT Help Central's Hours of Operation page to view their Walk-up Services hours. Walk-up Services is located in the same building as University Parking Services–the Administrative Support Center at 2903 4th Street. The entrance is on the northwest corner of the building. A map is available at here.