Recent amendments to the Higher Education Act of 1965 include changes in regulations for State Authorization that may impact online, distance, and correspondence education providers. In compliance with the language passed in the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) determined that institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state. Texas Tech University is committed to ensuring that the University complies with these regulations and will continue to update our policies and procedures for submitting a complaint as additional information regarding these regulations becomes available.
Texas Tech University aspires to resolve student grievances, complaints and concerns fairly and amicably. To file a complaint, follow the following steps:
Students attending Texas Tech University's Lubbock campus and regional sites within Texas should file complaints with the regulatory agency for Texas.
Students Enrolled in Distributed Education Courses or Programs (Online/Electronically or through Regional/Off-campus Sites/Locations outside of Texas)
Complaints should be filed in the state where the student is receiving instruction, not in the state in which the student resides. For example, a student residing in Oklahoma but taking courses in Arkansas should file his/her compliant with the state contact for Arkansas. View a comprehensive list of complaint resolution contacts by state.
Texas Tech University is accredited by the Southern Association of Colleges and Schools (SACS). The Texas Higher Education Coordinating Board (THECB) has authorized Texas Tech University to offer distributed education offerings. Texas Tech University's Office of the Provost provides administrative oversight and support to colleges offering courses and programs online or through regional sites.
Southern Association of Colleges & Schools (SACS)
Fax: (404) 679-4556