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Complaint Process for Texas Tech Students Enrolled in Distributed Education Courses or Programs

(Online/Electronically or through Regional/Off-campus Sites/Locations)


Recent amendments to the Higher Education Act of 1965 include changes in regulations for State Authorization that may impact online, distance, and correspondence education providers. In compliance with the language passed in the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) determined that institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state. Texas Tech University is committed to ensuring that the University complies with these regulations and will continue to update our policies and procedures for submitting a complaint as additional information regarding these regulations becomes available.

Texas Tech University aspires to resolve student grievances, complaints and concerns fairly and amicably. To file a complaint, follow the following steps:

  1. Submit an official complaint to Texas Tech University. Refer to the Texas Tech University Student Handbook (Part V – Student Grievance Procedures) and file the complaint as outlined in the handbook. It is our hope that issues can be resolved internally.
  2. If the issue is unable to be resolved internally, a student may file a complaint with the regulatory agency in the state where they are receiving instruction and/or Texas Tech's accrediting agency noted below.

    Students Attending Face-to-Face Classes in Lubbock or through a Regional Site within Texas

    Students attending Texas Tech University's Lubbock campus and regional sites within Texas should file complaints with the regulatory agency for Texas.

    Students Enrolled in Distributed Education Courses or Programs (Online/Electronically or through Regional/Off-campus Sites/Locations outside of Texas)

    Complaints should be filed in the state where the student is receiving instruction, not in the state in which the student resides. For example, a student residing in Oklahoma but taking courses in Arkansas should file his/her compliant with the state contact for Arkansas. View a comprehensive list of complaint resolution contacts by state.

Accreditation

Texas Tech University is accredited by the Southern Association of Colleges and Schools (SACS). The Texas Higher Education Coordinating Board (THECB) has authorized Texas Tech University to offer distributed education offerings. Texas Tech University's Office of the Provost provides administrative oversight and support to colleges offering courses and programs online or through regional sites.

Southern Association of Colleges & Schools (SACS)
Phone:(404) 679-4500
Fax: (404) 679-4556
Url: www.sacs.org