Support Feature in Blackboard
By Leslie DeBusk, Associate Director of Blackboard Support
As many of you have noticed, there is a Support link in Blackboard. The Support button is located at the top of any page you are on in Blackboard. From that page, you can search support articles, select a topic for support articles, create a ticket, or call Blackboard Support. This feature was added to provide additional Blackboard support for faculty and students.
When you do a search for a specific topic, you will have several options. If your search includes TTU, the articles that were created by TTU Blackboard Support will be available or you can select TTU Support from the topics. These are all the support articles that are available on the TTU Blackboard Support page and FAQ page.
Select a Topic
Select a Topic from the available options and a list of support articles and/or videos will be listed. The first topic is TTU Support; these are the support documents that have been created by Blackboard Support at TTU.
Blackboard Support Panel
Blackboard Support Panel
TTU Bb Support
If the TTU Bb Support button with the envelope beside it is selected, students can send an email to IT Help Central, and faculty can send an email to TTU Blackboard Support. When faculty submit an email, it is forwarded to the TTU Blackboard Support email, and if the email was sent from the course in which you are experiencing an issue, the email we receive will include the course information that we need to look at the course.
The Call option includes a call option for IT Help Central for students and for TTU Blackboard Support for faculty. The External Blackboard Support option is for faculty and students; that number goes to our 24/7 Blackboard Support Center. If they are not able to resolve your issue, the ticket will be escalated to TTU Blackboard Support.
The Chat option opens a page where students and faculty can live chat with our Blackboard Support Center, articles can be searched, IT Help Central's AskIT Articles are accessible, and an option to create a case, as well as topic options for students and faculty members.
Additional ResourcesBlackboard Frequently Asked Questions
Additional Blackboard Training Documents
Blackboard Support Informationemail: firstname.lastname@example.org phone: 806-742-5399
eLearning & Academic Partnerships
AddressTexas Tech Plaza | 1901 University Avenue, Suite 513 | Lubbock, Texas 79410-5095 || Mailing: Box 45095 | Lubbock, TX 79409-5095
PhoneOffice (806) 742-5944 || Student Support (806) 853-5153 or toll-free (844) 897-0537