COVID-19 FAQ's

Are the Texas Tech University Residence Halls Open?

At Texas Tech University, our first priority is the safety of our students. We are encouraging students who can return to their permanent residence to do so and providing housing for those who cannot. We are not displacing students, and look forward to the time when we can again welcome everyone back into our residence halls and our campus.

To help manage this process, we have locked down the residence halls to only allow access to those who signed up to stay during Spring Break. For those students who need housing and did not sign up to stay during Spring Break, please contact the housing office at housing@ttu.edu.

What is the procedure for moving out of the residence halls?

If you are currently on-campus, you do not need to sign-up for a check-out time. You should begin moving out immediately and will need to complete your move-out by March 22, if possible. If you are unable to complete your move-out by March 22, please contact Housing immediately.
If you are currently away from campus, you will need to sign-up for a check-out time. Use this link to select a day and time.
http://housing.ttu.edu/selectOption/moveout/

Students can sign up for a day and time between March 23 – May 15 to come and retrieve their belongings.
This process allows us to manage the number of students in the hall and practice social distancing.
ID access will only be active for students starting at the time signed up to check-out and then three hours after that designated time. (Ex: Check-out sign up time: 8:00 a.m., the ID access will only be good until 11:00 a.m.)

Removing your belongings out of your residence hall room.

Bring your own packing, moving, and cleaning supplies.
Do NOT park in any disabled parking spaces or block a fire lane. Vehicles in violation will be ticketed and towed for safety.

Only the Express Check-out process will be used: (See specific expectations for Express Check-out below)

The Express Check-out envelope will be attached to each door for each student occupying the space. Additional envelopes will be available at the hall office along with the steps for checking out.
When you have vacated and cleaned the room, please make sure you have checked off all of the steps listed on the envelope and checklist document.
Put your key in the envelope and drop the Express Check-out envelope in the outgoing mail slot located either near the desk or by the mailboxes in each hall.
There will be no room inspections upon check-out. However, egregious or intentional damages to the room may be charged to the resident.

If you have already moved all of your belongings out and do not need to return to campus, please contact housing at housing@ttu.edu to make arrangements for returning your key and getting officially checked out.

How Do I Sign Up for a Check-out Time?

The number of students able to sign up for each check-out time is limited to five (5). Students will be allowed to sign up for a check-out time each hour at each residence hall between the hours of 8:00 a.m. to 5:00 p.m. M-F and 10 a.m. – 5:00 p.m. Saturday and Sunday beginning March 23rd – May 15th.
Utilize this link to access the sign-up page http://housing.ttu.edu/selectOption/moveout/

Please do not come to campus until your assigned time.

What is the Express Check-Out Process?

Pick-Up the Express Check-out envelope attached to your door.
Follow Check-out Expectations on the express check-out envelope.
Turn in your Express Check-Out envelope via the outgoing mail slot for your residence hall.

What are the expectations for cleanliness when I leave my space? Can I check-out cleaning supplies?

We ask that you remove ALL items, trash, and belongings. Do your best to clean your space with the supplies you have or bring with you. We will not be checking out cleaning supplies to limit germ transference from people handling the same objects.

Do You Have Carts Available to Check-Out?

We will not be checking out carts to limit germ transference from people repeatedly handling the same objects. We recommend you bring dollies to get your belongings to your car.

Dining Options

Dining options and information can be found at
https://www.depts.ttu.edu/hospitality/

Do residents in West Village and Carpenter/Wells have to move out?

We are encouraging all students to return home who are able to do so.
If you need to stay because this is your official residence, please complete the Emergency Stay Request form here https://housing.ttu.edu/forms/emergencyHousing to request to remain in your residence hall space.

What if I moved all of my belongings out of my room and want to mail my key back?

Residents can mail their key back to University Student Housing-Residence Life following the specifications listed below. University Student Housing is not responsible for returned keys that are lost in the mail.

Key must be sent Certified Mail or FedEx.
Key must be placed in a sturdy envelope that cannot be easily damaged by the keys inside. It is recommended to utilize a bubble mailer/envelope.
Key must be mailed to:
University Student Housing-Residence Life
3211 18th Street
Box 41141
Lubbock, TX 79409-1141

How are you going to maintain social distancing when so many students are moving out?

We will support social distancing by the check-out schedule we have developed.
We encourage all students to practice social distancing during this time on-campus.

Will there be emergency housing for students?

Applications for Emergency Housing are no longer being accepted. Please contact University Student Housing at housing@ttu.edu if you have any questions.

The University will review Emergency Stay Request forms as received in as prompt a manner as possible. https://housing.ttu.edu/forms/emergencyHousing

Students will need to choose one of the following circumstances in order to qualify for emergency housing:

The student's permanent residence is outside of the United States, and the student is unable to travel to that country.
The student's academic department has deemed that a required academic activity (e.g., internship, practicum, clinical work) will continue and that the student is required to remain on campus.
The student has personal circumstances preventing them from leaving campus. Some examples include:

Documentation may be requested to support the reasons in the student's request.

For students who do not have another option, University Student Housing may be able to provide emergency housing through May 15th. A modified Scarlet Dining Plan will be available to use at open dining locations.

Only lock-out keys will be handled through the desk. All other operations will be handled via phone or email.
No equipment check-outs will be available
Report maintenance issues via the Fixit site on the main housing.ttu.edu webpage
There will not be any residence hall programming
No guests will be permitted

Can I get emergency housing if I am self-isolating or quarantined?

Unfortunately, out of safety and precaution, for students that remain in the residence halls, we do not have the facilities capable of providing student quarantine.

If I am in emergency housing can I come and go as I want?

We recommend students limit their travel in and out of the residence hall.
Please, no visitors or overnight guests.

Will university staff be on campus to help support students in emergency housing?

There will be staff on-call to support students and respond to emergencies. All hall offices will be closed. If a student needs a lock-out key, they will need to call the on-call number provided at the office.

What about refunds?

We understand that the question of housing refunds is an important one and we continue to explore options to address these concerns. We will share additional information in the near future.

Will my financial aid change?

Please contact the Office of Financial Services to determine if your financial aid will be affected.
http://www.depts.ttu.edu/financialaid/

If I have an outstanding conduct case, will I still have to meet with a conduct office? What happens with my sanctions?

Please contact the Office of Student Integrity to find out more information.
https://www.depts.ttu.edu/studentconduct/

What if I am unable or don't want to leave? Am I able to stay on campus?

Only students who are approved for emergency housing will be allowed to stay on campus until May 15th. Students must apply and be approved to qualify for emergency housing.

Can I return to campus to pick up personal belongings and move out later?

Students returning to campus will be required to check-out of their residence hall room. Exceptions will only be made for emergency situations and made on a case-by-case basis. If you have a question about returning to the halls to check-out, please contact the University Student Housing office (806) 742-2661 or housing @ttu.edu.

How frequently are common areas cleaned?

Our staff is cleaning and disinfecting daily. All high touch areas, such as door handles, faucet handles, flush handles, elevator buttons, and drinking fountains are disinfected a minimum of two times daily. USH rotates disinfectants to increase the effectiveness of eliminating germs.

If I can't return to campus can I get assistance with packing and shipping?

Students who are absolutely unable to return to campus or make other arrangements to retrieve their belongings are encouraged to contact the University Student Housing office at housing@ttu.edu. Any arrangements approved will not occur until after May 15th.

What is going to happen to my USPS mail and packages?

Students who have approved emergency housing exemptions:

Your mail will be delivered once a week to your residence hall. Residence Hall staff will post a notice at the desk in each hall when the mail has been distributed to your hall mailbox.
We will not be accepting packages in the residence halls after March 30th. You can pick up your packages in the hall until March 30th. Please request all essential mail orders be delivered after March 30th to the address provided below for MailTech. After this date, you will need to go to MailTech to pick up your packages. Location and hours of operation are listed below:
MailTech
Central Warehouse
3122 Main Street
Lubbock, TX 79409
Hours are Monday – Friday from 8 a.m. - 12 p.m. and 1 p.m. - 5 p.m.

Students who do NOT have an approved emergency housing exemption and have already moved out, or are moving out of the residence halls on a specified date:

You will need to pick up your mail and packages as you check out of the residence halls. If you have been notified via EzTrackit, please go to the hall office and request your package. Please honor the 6ft social distancing recommendation.
If you need your mail forwarded before you arrive on campus to checkout or you have already checked out without filling out forwarding address information, provide forwarding address by going to housing.ttu.edu and filling out this form https://my.housing.ttu.edu/eRaider/forwardingAddress/index.asp
Your residence hall USPS mail and packages will be forwarded between March 23, 2020, and May 15, 2020, utilizing the address provided to University Student Housing.
All mail will be returned to the sender after May 15, 2020. Please go to USPS https://www.usps.com/manage/forward.htm to update your permanent address.
Please do not have packages delivered after you move out of the residence halls. Currently, FedEx, UPS, and other contractors do not allow for forwarding to another address. Their procedure is to return to the sender.
- Effective March 30th we will no longer accept packages from USP and FedEx through the close of the semester.
- For students who have already checked out or did not pick up your packages before you left, MailTech can forward those UPS or FedEx packages already in our system or currently in transit before March 30th. We must have a forwarding address on file via the housing website. Otherwise, they will be returned to the sender.
- Mailtech contact information: mailtech@ttu.edu

What is going to happen to my USPS mail and packages?

Please go into your account if the package has not been sent yet and change the delivery method to pick-up at your local address or Amazon store.
Once we receive a package, MailTech can forward UPS or FedEx packages already in our system or currently in transit; however, there will be an additional shipping charge which is charged to us from the courier. This service will only be used if you are not returning to the residence halls. We will no longer be accepting packages after March 30th.

Content adapted from https://housing.utexas.edu/.

University Student Housing

Address

Wiggins Complex, 3211 18th St., Box 41141, Lubbock, TX 79409
Phone
(806) 742-2661 | Fax: (806) 742-2696
Email
housing@ttu.edu

COVID-19 FAQ's

Applications for Emergency Housing are no longer being accepted. Please contact University Student Housing at housing@ttu.edu if you have any questions.

University Student Housing

Address

Phone

Email