Texas Tech University

Resources for Students with an Approved Emergency Housing Accommodation

Many resources for students are listed on the University COVID-19 webpage and can be accessed under Student Resources.

https://www.depts.ttu.edu/communications/emergency/coronavirus/

Are Texas Tech University Residence Halls Open?

At Texas Tech University, our first priority is the safety of our students and staff. We are encouraging students who can return to their permanent residence to do so and providing housing for those who cannot. We are not displacing students and look forward to the time when we can again welcome everyone back into our residence halls and our campus.

To help manage this process, we have limited access to the residence halls for only those with Emergency Housing Accommodations. Please contact the housing office at housing@ttu.edu if you have questions or need additional assistance.

What happens if Lubbock is given a Stay at Home order?

The City of Lubbock is now under a Stay at Home order beginning midnight Sunday, March 29 through Friday, April 3. Please be aware and follow this order. Please go to  https://www.depts.ttu.edu/hospitality/for the most up to date dining options.

We ask you continue to utilize the utmost caution and follow all CDC recommendations related to the Coronavirus outbreak.

FAQ's Regarding the Mayors Stay at Home Order:
https://ci.lubbock.tx.us/storage/images/N0bK8PC32mc5L5IP8lzcN8V3iqGTObtcJJx2SM4E.pdf

What if I need assistance with something in my residence hall?

University Student Housing's Housekeeping, Facilities, and Residence Life staff (both Community Advisors and Professional Residence Life staff who live in your building) are still working and considered mission-critical. We will continue to work to keep the building clean and functioning. Please utilize the 6ft social distancing recommendation when communicating in person with the University Student Housing staff. A number is always posted at your hall office for someone you can contact if you need assistance.

If you need emergency assistance, please call 911.

What if I lock myself out of my room?

Please consult the hall office for a number you can call for assistance. We do ask that you always keep your keys with you to limit any unnecessary lockouts.

How can I use my Dining Plan?

Limited dining options are still available. Hospitality Services has updated the available dining locations on campus. Available dining locations and hours continue to be listed online through the following link Spring Break and Online Instruction 2020 | Dining Hours. All dining locations availability and hours are subject to change. Please go to https://www.depts.ttu.edu/hospitality/ for the most up to date dining options.

Hospitality Services continue to take proactive measures in response to COVID-19, all food orders from Hospitality Services dining locations must continue to be placed through the GrubHub app for GRAB-N-GO and PICK UP only. Available dining locations will have hot entrées, Grab and Go and convenience items available for pickup orders. Please download the GrubHub app at grubhub.com/campus from Google Play or the App Store.

If for some reason, you do not have access to food through your dining plan, the Red Raider Food Pantry is another way to receive food. Please only utilize this service if you have no other options available to you. https://www.depts.ttu.edu/dos/foodpantry.php

What do I do with my trash?

Please take your trash to the dumpster located outside of your residence hall. We have placed receptacles for you to throw your trash away as needed. With limited staff allowed on campus, you will need to take care of your own trash. Please do not leave your bags or other items in the hallways, stairwells, or bathrooms.

What if I need something fixed?

Please continue to fill out a FIXIT request which is located at the top of the University Student Housing website housing.ttu.edu in the green box.

If I am in emergency housing, can I come and go?

  • We recommend students limit their travel in and out of the residence hall.
  • Please, no visitors or overnight guests.
  • Do not allow tailgating when you enter or exit the building.

How frequently are common areas cleaned?

Our staff is cleaning and disinfecting daily. All high touch areas, such as door handles, faucet handles, flush handles, elevator buttons, and drinking fountains are disinfected a minimum of three - four times daily. USH rotates disinfectants to increase the effectiveness of eliminating germs.

Expected Behavior

Any student who becomes a risk to themselves or others based on their behavior will be immediately removed from the halls. This includes but is not limited to policy violations of housing, and the Code of Student Conduct. Examples of this behavior can include but are not limited to vandalism, fire safety equipment tampering, noise, allowing guests or visitors, allowing tailgating, and abusive or unsafe behavior towards staff.

It is a privilege to have an emergency housing accommodation, and we reserve the right to cease service to anyone putting others at risk.

What if I don't have a car and I need transportation? (ONLY IN CASE OF EMERGENCY or as outlined by the Mayor of Lubbock between 3/30-4/3)

Route map

How do I get my mail and/or packages?

Effective immediately, to further minimize staffing, MailTech and Central Warehouse will only receive packages and mail. As the situation changes, adjustments in the schedule and services for MailTech and Central Warehouse will be shared via TechAnnounce.

Students who remain in the residence halls with an emergency housing exemption will need to email mailtech@ttu.edu if they need access to any mail/packages during this time. Personnel will locate and schedule a time for the student to pick up mail. This should be for emergencies only.

 MailTech
Central Warehouse
3122 Main Street
Lubbock, TX 79409
Hours are Monday – Friday from 8 a.m. - 12 p.m. and 1 p.m. - 5 p.m.

Web address for location map: https://app.powerbi.com/view?r=eyJrIjoiNjJmNWM5MjEtZDI5OS00ODBkLWJkNTUtY2NmODU2MDM2ODczIiwidCI6IjE3OGE1MWJmLThiMjAtNDlmZi1iNjU1LTU2MjQ1ZDVjMTczYyIsImMiOjN9

What if I am feeling ill?

Please seek medical attention if you are exhibiting any illness. This web address is to the Texas Tech Physicians to see a doctor virtually https://www.texastechphysicians.com/my-team-care-now/students.aspx

What if I'm feeling anxious and need to talk to someone?

Information for the Student Counseling Center can be found at http://www.depts.ttu.edu/scc/

What if I need on-line learning help?

As you get back to your courses in an on-line format, we wish you the best of success. Please consult the webpage below should you have any questions or need resources for on-line learning. There are multiple resources on-line for TTU students. https://www.depts.ttu.edu/communications/emergency/coronavirus/

Will my financial aid change?

Please contact the Office of Financial Services to determine if your financial aid will be affected. http://www.depts.ttu.edu/financialaid/

If I have an outstanding conduct case, will I still have to meet with a conduct office? What happens with my sanctions?

Please contact the Office of Student Conduct to find out more information. https://www.depts.ttu.edu/studentconduct/