Technology Services Email

There is a new way to contact Human Sciences Technology Services. If you have a support issue, you can now e-mail hs.techservices@ttu.edu with a description of your issue. You will receive an automatic response and be immediately entered into our helpdesk support application. Issues are assigned and carried out based on priority. Also, a record of you support request is stored and a history of your support issues can be recalled at any time and can aid in future support issues. We invite you to try out our new helpdesk system, going forward this is the preferred way to request support from us. For urgent issues, like classroom issues, it´s still best to call 806-742-4185.

Technology Services Staff

Human Sciences Technology Services would like to welcome the newest member of our staff. I am pleased to welcome John Martinez. John is the primary support technician in charge of support for our classroom technologies, our computer labs, the digital signs in our college, support for our faculty and staff and managing Mediasite lecture recorders/recordings for our college..

Software Updates

Microsoft Windows XP and Microsoft Office 2003 are both near the end of their service and support. On April 8, 2014, Microsoft will officially stop patching security vulnerabilities for both windows XP and Office 2003. We have been actively identifying computer systems running Windows XP and upgrading those computer systems to Microsoft Windows 7. If you have a computer, whether it´s a desktop or a laptop computer, and its running Microsoft Windows XP, please e-mail hs.techservices@ttu.edu. You can check whether you are running Windows XP by clicking on "Start", right clicking on "My Computer or Computer" and selecting "Properties".

Microsoft Office 2013 has been released for installation on Texas Tech owned computer systems. We have been installing Microsoft Office 2013 on all new computer systems since January. If you are currently running Microsoft Office 2010 or Office 2007 and you´re ready to upgrade to Microsoft Office 2013, please e-mail hs.techservices@ttu.edu.

The Lync 2010 client will officially cease functioning on April 16, 2014. Lync 2013 is available for download and installation from eraider.ttu.edu under the "software download" section. If you would like assistance getting Lync 2013 installed on your computer, please e-mail hs.techservices@ttu.edu.

A new version of Symantec Endpoint has been released. The CoHS Technology Services staff will be going through the college updating computers to the new version of Symantec Endpoint. Staff and faculty may also download and install the new version of Symantec Endpoint from eraider.ttu.edu under the "Software Download" section. If you have any questions about the new version of Symantec Endpoint, please e-mail Kory Ellis at kory.ellis@ttu.edu.

Wireless Routers

This is an important reminder, that users must not install network hardware, network software, re-transmit network services, or extend the TTU network in any way. Recently, we have found several home router type devices connected to our network in the College of Human Sciences. One of the devices was causing network interruptions. We tracked down the network devices and removed them from the network before any wide spread network issues could occur. If you have any questions about the Texas Tech policy regarding network devices, please e-mail Kory Ellis at kory.ellis@ttu.edu.

Digital Signage

We have redesigned the layout of our digital signs. The new layout can now support a viewable area of 22 inches wide and 11.5 inches high. You may send us content for posting to the digital signs in several different formats including PowerPoint, PDF, or any image format. For more details regarding the Human Sciences digital signs, please e-mail john.martinez@ttu.edu.