Technology Support Ticketing System

In order to make sure we provide the highest quality of support, Technology Services has implemented a ticketing system.  This will enable us to better track issues that have been relayed and make sure we handle them in a timely manner.  We don’t want to drop the ball with your technology issue or request.  For any technology issues or requests, please e-mail hs.techservices@ttu.edu.  If you have a purchase request, you may also use hs.techservices@ttu.edu to request the purchase.  Your issue will be automatically entered into our ticketing system, and you’ll receive a confirmation e-mail.  Once your issue is resolved and the ticket closed, you’ll receive a follow up e-mail indicating that your issue is resolved.  If you feel that your issue or request is not fully resolved, simply reply to that follow up e-mail and your issue will be re-opened, please do not reply to the follow up e-mail unless the issue needs to be re-opened.  Bottom line, we want to make sure that your technology needs are fully met.  If you have any questions or comments about our ticketing system, please call or e-mail me @ 806-834-6167, kory.ellis@ttu.edu.

Mediasite Lecture Recording Service

If you are teaching a course and would like to have your lectures recorded and posted to the Mediacast lecture viewing website, please contact us @ hs.techservices@ttu.edu. Human Sciences has one mobile Mediasite recording unit and two static installations in rooms 111 and 226.  For more detailed information about “Mediasite” lecture recording services, please contact John Martinez @ john.martinez@ttu.edu.

Human Sciences Classroom Technology

A great amount of audio/video technology is built into each of the Human Sciences multimedia classrooms.  Here are a few things to remember about our classrooms:  To startup the A/V systems in our rooms, select “Display On” and press the “PC” button as your video and sound source.  Please always select “Display Off” before you leave our classrooms.  Please never move the podiums in any of our classrooms.  There is a limited length of cable between the wall outlets and the podiums, and any over-extension of that cable can potentially damage the A/V cables or A/V hardware.  For any technology issue that you experience in our classrooms, please call 742-4185, or e-mail hs.techservices@ttu.edu.

Human Sciences 3rd Floor PC and Printing Labs

Our 3rd floor PC and printing labs have a lot to offer.  We have 60 PCs, 2 plotters (photo plotter, regular plotter), 2 high performance color printers, and a high performance greyscale printer.  Students can use our pay to print/copy service for just about any printing project/need that they are assigned.  Our Technology Services office is also located on the 3rd floor, with walk up technical support available, in certain cases.  If you have a printing request, please e-mail us, along with your file and printing instructions @ hs.techservices@ttu.edu.  If a department is paying for your printing, please include a department printing authorization form along with your request.  The authorization form can be found @ http://www.depts.ttu.edu/hs/technologyservices/docs/TS_Dept_IV_Form.pdf.

E-mail Phishing Techniques

Don’t become a victim. There have been several malicious "phishing" e-mails floating around. Please be vigilant about your e-mail and if you have any questions about the validity of an e-mail sender, feel free to e-mail me @ kory.ellis@ttu.edu with any questions. For safe computing tips, please visit http://www.ttu.edu/safecomputing/.