Texas Tech University

Love Letters to Your Library 2018

Conversation hearts candy. LOVE UR LIBRARY. BOOKS 4 EVER. CHECK ME OUT. I LOVE TTULIB. WHAT'S UR CALL #. SWEET READS.

From February 5–14, 2018, we invited everyone who passed by to write a personal note telling us how they feel about the Library. They could write a "love letter" telling us what they love or a "breakup letter" telling us what they don't. We received about 250 responses.

NULLPhoto credit: Ryan Burns

We set up a standing wall in the Croslin Room where people could post their handwritten notes along with a "mailbox" for them to put their letters in. Students and faculty in the College of Architecture had the option to leave a letter in the Architecture Library. We also provided a link on the Library website for people to participate online.

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NULLPhoto credit: Ryan Burns

The Libraries' User Experience department transcribed the letters and organized them by "Comment Type"—compliments, concerns, or suggestions. Some letters had more than one type of comment.

Chart displaying Letter to Your Library comments. Compliment 214. Concern 36. Suggestion 28.

We also categorized each response by a topic and, if applicable, a sub-topic. Many letters related to multiple, different topics.

Chart displaying Letter to Your Library comments by topic. General Library 75. Environment 24. Books 19. Hours 19. Noise 19. Study Space 16. Customer Service 14. Public Computers 14. Food and Drink 11. Document Delivery 10.

Of several topics and sub-topics, the following were the most talked-about:

  • General Library (very general comments about the Library, e.g., "It's good."): 25% of all comments
  • Environment (comments about the sense of community, general experience, ambience, feel, atmosphere, temperature)
  • Noise
  • Hours
  • Books
  • Study Space
  • Public Computers
  • Customer Service
  • Food and Drink
  • Document Delivery (interlibrary loan) 
 NULLPhoto credit: Ryan Burns

We heard about issues with cleanliness and the restrooms for us to work on: 

  • "I don't love that the stations are dirty, the monitors, keyboards and mouse grimy."
  • "Dear library, you're great but the guy toilets could be better."
  • "It'd be great if that giant hole in the men's restroom wall, ground floor, could be fixed. It's been over a semester. Very trashy."
  • "...I also think there should be at least one gender-neutral bathroom. I am non-binary, and it would be helpful and also send an inclusive message."

The Library is always looking for ways to improve, so thank you for helping us by sharing your thoughts and opinions. We appreciate and value your input.