Texas Tech University

Student Success Collaborative

Challenge

Context

The interpersonal skills of the Academic Advisor, Academic Tutor, and Academic Counselor are essential in accomplishing the desired learning outcomes of their respective programs and processes. Similarly, excellent administrator decisions are often a blend of art and science.  In both cases, these personnel are more likely to be effective when well informed by a thorough understanding of the valid and reliable data on student performance.

Legacy Supports

There are many technology resources available that provide our institution's human resources with 1) summative reports and 2) access to information on the individual student's history, including internal and transfer transcripts, admissions applications, payment histories, academic holds, historical test scores, demographic data, and completion of particular institutional processes. 

  • Individual students' information has been historically available to authorized TTU users through Raiderlink, Xtender, and other legacy systems. 
  • Information on college-specific progress, academic decisions, and degree auditing has historically been maintained in a variety of systems across the campus, with little automatic sharing, upward analysis and reporting, coordination of support, or proactive alert and intervention. 
  • The recent Degree Works implementation has made great strides forward in utilizing a centralized system to uniformly assess and report on students' progress toward degrees. 
  • TechReports and Institutional Research have done much to leverage the COGNOS system to provide overview-level summaries and detail reports as required by the institution's oversight and accrediting bodies, or as requested on an ad hoc basis by university personnel. 

Still, many uncoordinated, disconnected, and often paper-based systems remain in widespread use. 

Initial Actionable Goals

  1. Join EAB's Student Success Collaborative (EAB-SSC) and immediately begin implementation of a predictive graduation analysis with corresponding dashboard and documentation solution serving, at a minimum, academic support personnel and administrators.
  2. Identify students who are at-risk of not graduating in their chosen major.
  3. Clearly prioritize interventions by student need. Conduct gap analysis to determine overlooked opportunities.
  4. In all one-to-one interactions offer, as appropriate, interventions for using support resources, confirming and exploring major choices, etc.

EAB-SSC's Contribution to the TTU Solution

Recognizing the need for more valuable and user-friendly tools, Texas Tech University extended its relationship with the Education Advisory Board in the summer of 2014 by joining the Student Success Collaborative (SSC). Our participation makes available the data analysis and advising platform provided to all members of the SSC. As of September 2014, the Collaborative included 120+ member schools.

Purpose and Methodology

The SSC data platform predicts individual students' likelihood to graduate in a wide range of majors on each campus. Predictions are generated by comparing key academic factors for each student against historical patterns of success and failure. To develop these algorithms, data on historical student cohorts is collected from member information systems and used to generate an initial series of candidate academic metrics. Advanced multivariate statistical and machine learning techniques perform variable selection and conduct hypothesis testing. Results are cross-validated for accuracy and compared with known research on student success outcomes.

Additional information, case studies, and related research is available to administrators, faculty members, and support staff on request.

Implementation Process

Overview

The image below depicts the larger implementation timeline as it will involve stakeholders in the TTU community.

timeline infographic

Updates

Please see the chart below for a current report of implmentation elements by academic College and Department.

SSC Foundations
Data is Live
  • Pilots Implemented - January/February 2015
  • System Released to Campus - August 2015
SSC GradesFirst
  • Automatic Data Update Initiated - May 2015
  • Manual Data Update Initiated - August 2015
  • System Released to Campus - September 2015
  • Automatic Data Update Completed - December 2015
SSC Campus
  • Intro to SSC Campus
  • Data Migration Initiated - December 2015 (TTUS Information Systems)
  • Data Migration Transitioned to TTU IT-Application Development - February 2018
  • Data Migration Completed - March 9, 2018 
  • Campus Site Built - March 19, 2018
  • Campus Training Schedule Created - Completed
  • SSC Campus Training Complete - Pending Training Completion

TTU Current Implementation Scorecard

Unit Success Marker Validation Administrator Introductions Faculty Training Complete Advisor Implementation Complete SSC Campus Refresh Implementation Complete
College of Agricultural Sciences & Natural Resources   UG ◐  ◐    35 of 62
Agricultural & Applied Economics   ✔  ◐   ◐   5.5 of 9
Agricultural Education & Communications   8 of 9
Animal & Food Sciences     5.5 of 9
Landscape Architecture    ✔  ◐  ◐   5.5 of 9
Natural Resources Management   ✔  ◐  ◐    5.5 of 9
Plant & Soil Science    ✔ ✔    8 of 9
College of Architecture       6 of 9
College of Arts & Sciences         60.5 of 121
Dean's Office       6 of 6
A&S Student Success Center       4 of 4
Biological Sciences   UG     5 of 9
Chemistry & Biochemistry     7 of 9
Classical & Modern Languages & Literatures   UG   UG   3 of 9
Economics       6 of 9
English & Philosophy UG   UG   5 of 9
General Studies     5 of 5
Geosciences   UG   5 of 7
History   UG   UG   4 of 9
Kinesiology & Sport Management UG    UG    5 of 9
Mathematics & Statistics   UG, GR       3 of 9
Physics           1 of 9
Political Science   UG   UG   4 of 9
Psychological Sciences           1 of 9
Sociology, Anthropology & Social Work   9 of 9
Rawls College of Business Administration UG, GR   UG, GR   39 of 39
Rawls Center for Global Engagement       4 of 4
College of Education   UG   UG   4 of 9
Whitacre College of Engineering           11 of 77
Dean's Office           0 of 7
Engineering Opportunity Center         1 of 7
Chemical Engineering   UG       1 of 9
Civil, Environmental, & Construction Engineering   UG       1 of 9
Computer Science   UG   UG   2 of 9
Electrical & Computer Engineering   UG       1 of 9
Industrial Engineering   UG       1 of 9
Mechanical Engineering   UG       1 of 9
Petroleum Engineering   UG   UG   3 of 9
Honors College         2 of 6
College of Human Sciences UG   UG   30 of 54
College of Media & Communications   UG   UG   16 of 36
College of Visual & Performing Arts           28 of 42
Dean's Office   UG   UG   4 of 6
General Studies       6 of 9
School of Art       6 of 9
School of Music         4 of 9
School of Theatre & Dance     8 of 9
University Libraries       6 of 6
Undergraduate Education           43 of 59
Academic Testing Services            
Center for Active Learning & Undergraduate Engagement       6 of 6
Community College & Transfer Relations     3 of 3
Raider Ready: IS1100   UG       2 of 4
Support Operations for Academic Retention   UG UG UG   15 of 15
Programs for Academic Retention   UG UG UG   5 of 5
Texas Success Initiative Advising   UG UG UG   5 of 5
Learning Center   UG UG UG   5 of 5
Teaching, Learning, and Professional Development Center           0 of 8
Texas Tech University Advising   UG   UG   4 of 4
Tech Transfer Acceleration Program   ✔     ✔   4 of 4
University Studies   UG UG UG   5 of 6
Wind Energy   UG UG UG   5 of 9
Student Affairs           15.5 of 35
Parent & Family Relations         2 of 4
Red to Black       4 of 4
Student Counseling Center           2 of 2
Student Disability Services       1.5 of 4
TECHniques Center       3 of 4
Student Government Association           0 of 5
Student Conduct           0 of 4
Student Legal Services            
Student Media            
Transition & Engagement /
Red Raider Orientation
      3 of 4
University Career Services           0 of 4
Dean of Students           8.5 of 30
Center for Campus Life       3 of 4
Case Management       3 of 4
Fraternity & Sorority Life       2.5 of 5
Risk Intervention & Safety Education           0 of 4
Spirit Program           0 of 5
Student Organizations           0 of 4
Student Resolution Center           0 of 4
Diversity, Equity, & Community Engagement           8 of 22
PEGASUS           0 of 5
Cross-Cultural Advancement Center            
Texas Tech Chess Program           0 of 4
Office of Community Engagement            
Upward Bound            
Mentor Tech           0 of 5
University Interscholastic League            
TRiO Student Support Services       4 of 4
Military & Veterans Program       4 of 4
University Athletics       2 of 4
Office of International Affairs       4 of 4
Housing       4 of 4

Assessing Utilization

At 100% Utilization, Texas Tech would be able to demonstrate the following types of usage:

Faculty & Instructors

  1. Respond to Progress Reports when received.
  2. If attendance is tracked, please use Strive.TTU.edu to engage the support network and provide for deeper analysis of student performance.
  3. Create Alerts when students are excessively absent, missing assignments, should seek tutoring, etc.
  4. Send student communications via Strive.TTU.edu for a consistent student experience and long-term storage in the student's academic records.
    Alternatively, include ".success" in student email addresses to have the same effect, e.g., firstname.lastname@ttu.edu becomes firstname.lastname@success.ttu.edu.
  5. Consider making Office Hours appointments available via the system.

Advisors & Associate Deans

  1. Using calendar synchronization with O365, provide online scheduling of all advising appointments, and posting of walk-in availability.
  2. Where appropriate, utilize the check-in kiosk system to maximize efficiencies and facilitate a consistent student experience that promotes the many available services in all university locations.
  3. Document all advising interactions using the Advising Appointment Report. Utilize 30-Second Risk Profile to assist in preparing for student appointments.
  4. Send student communications via Strive.TTU.edu for a consistent student experience and long-term storage in the student's academic records.
    Alternatively, include ".success" in student email addresses to have the same effect, e.g., firstname.lastname@ttu.edu becomes firstname.lastname@success.ttu.edu.
  5. Create Alerts when students are academic jeopardy, discussing drops and withdrawals, should seek tutoring, etc.

Tutoring Programs, Learning Labs, Support Programs, etc.

  1. Using calendar synchronization with O365, provide online scheduling of all advising appointments, and posting of walk-in availability.
  2. Where appropriate, utilize the check-in kiosk system to maximize efficiencies and facilitate a consistent student experience that promotes the many available services in all university locations.
  3. Document all tutoring interactions using the Tutoring Appointment Report.
  4. Send student communications via Strive.TTU.edu for a consistent student experience and long-term storage in the student's academic records.
    Alternatively, include ".success" in student email addresses to have the same effect, e.g., firstname.lastname@ttu.edu becomes firstname.lastname@success.ttu.edu.
  5. Create Alerts when students are in academic jeopardy, discussing drops and withdrawals, missing assignments, etc.