Blackboard Learn 9.1 Student Support @ Texas Tech

 

If you have a question or encounter difficuties with the content (tests, assignments, discussions, opening content links, etc.) of a Blackboard course, please contact the Instructor of the course first. The instructor is the only person who can resolve many of these issues.

Troubleshooting Tips:

Many problems in Blackboard are related to Java and unsupported browsers. Read some troubleshooting tips to help you resolve many common issues. Also, check that you are using a browser that is supported by Blackboard Learn 9.1 SP 11.

Troubleshooting Tips for Blackboard Learn 9.1

Supported Browsers for Blackboard Learn 9.1 with SP13

Tips for success when taking a Blackboard Test:

• Be aware that if you close your browser, the TIMER continues counting down.
• Save the answers as you progress through the test.
• Do NOT at any time click the browser Back or Forward buttons.
• Do NOT at any time click the browser Refresh button.
• Use caution when taking a Blackboard test on a computer using WiFi (wireless). Use a computer that is connected to the internet with a network (Ethernet) cable if at all possible.
• Do NOT take the test on any type of mobile device (i.e. phone or tablet).
• Always take a test on a computer with a supported browser! Check for supported browser versions here.
• Make sure to click the Save and Submit button only once, then wait to see the submission confirmation page before leaving the screen.
• Contact your Instructor immediately if you encounter any difficulties!

Tutorials at Blackboard's On Demand Learning Center For Students

Blackboard has provided many, brief screen-shot video tutorials that will help you learn how to navigate Blackboard Learn and use its tools and features.

• Blackboard's On Demand Learning Center For Students

Respondus LockDown Browser

The following download link is specific to Texas Tech University, as it contains pre-configured information to connect you to TTU's Blackboard.

Download the Respondus LockDown Browser for Texas Tech

View the LockDown Browser Student Guide (BB9) 

Additional assistance

IT Help Central
For technical assistance with the TTU network, Blackboard, or your computer, contact TTU's IT HelpCentral. IT HelpCentral is open late and on weekends for the TTU community. They assist with eRaider sign-in problems, browser errors, and other technical difficulties you may encounter. They offer many ways the TTU community can access technical assistance. Their self-support services include:

• askIT
  askIT allows TTU users to access the same knowledge base (KB) that TTU's IT Help Central uses to resolve customer issues.  You will also be able to use askIT to view a list of scheduled maintenance and known system outages, as well as view your own issues, update them, or close them. Use this tool to attempt to resolve some computer troubles.

Contact IT Help Central via:

• Phone: (806)742-HELP
• Email: ithelpcentral@ttu.edu
• Request assistance using ITHC's Online Form: Your request for assistance will be submitted to IT Help Central, and they will contact you as soon as possible. 
• Walk-up Services: Please call before visiting Walk-up Services in order to ensure the best support experience. Also, visit IT Help Central's Hours of Operation page to view their Walk-up Services hours.  Walk-up Services is located in the same building as University Parking Services—the Administrative Support Center at 2903 4th Street.  The entrance is on the northwest corner of the building.  A map is available at http://www.ttu.edu/campusmap/buildings/support.php.