Texas Tech University

Student employment opportunities

Are you able to work with people? Do you have what it takes to provide great customer service?

IT Help Central student working at his desk

IT Help Central regularly accepts applications for Service Desk, QTKM, Desktop Support, Classroom Technology Services, and Residence Hall Support student assistant positions.

Today's businesses are looking for new college graduates who are proficient with computers and who are able to work with people. IT Help Central provides excellent opportunities for growth in both of these areas.

  • Flexible scheduling.
  • Great opportunities for resume building.
  • Established promotion paths.
  • Experiences that you will learn and keep for a lifetime.
  • All student employees must be able to follow standard procedures when assisting customers and document tasks performed for tracking purposes.
  • Strong customer service skills are required.
  • All majors are welcome to apply, and adequate paid training is provided.

How to apply

1) Download our Application for Employment.

2) Open the PDF from Step 1 in Adobe Reader or Acrobat.

3) Complete the form.

4) Click the Submit button.

Tip: The application may not submit successfully when completed inside a browser. For best results, save the .pdf file to your computer and complete it using Adobe Reader or Adobe Acrobat.

You may also apply in person.

All positions are security sensitive and may require a drug and alcohol test.

Position descriptions

Support Center Services

Service Desk

  • Scheduling within the Service Desk hours of operation.
  • Serve as frontline technical support for faculty, staff, and students. Position requires working with customers through phone, email, and in person.
  • Provide support for a wide range of issues, including hardware, software, network troubleshooting, and account management.
  • Position requires strong customer service skills, high attention to detail, and the ability to work with a diverse range of customers.

TechAnnounce

  • Review announcements submitted by the Texas Tech University community and ensure that announcements fall within posted guidelines.
  • Position requires high attention to detail.

QTKM Trainer

  • Scheduling within the Service Desk hours of operation.
  • Train other student assistants on IT Help Central and TTU IT Division policies and procedures.
  • Position requires high attention to detail.

QTKM Quality Analyst

  • Scheduling within the Service Desk hours of operation.
  • Review peer phone calls, emails, and issues and score according to quality guidelines.
  • Review customer surveys and categorize for reporting purposes.
  • Position requires high attention to detail.

QTKM Knowledge Base Author

  • Scheduling within the Service Desk hours of operation.
  • Create, review, and publish knowledge base solutions for use by customers and support agents.
  • Position requires high attention to detail.

QTKM Programmer

  • Scheduling within the Service Desk hours of operation.
  • Create and maintain custom web applications for internal IT Help Central use.
  • Position requires high attention to detail.

On-site Services

Desktop Support

  • Scheduling involves business hours from 8:00 AM to 5:00 PM Monday through Friday.
  • Positions require computer experience regarding hardware and software support for Windows and Mac platforms.
  • This position will provide assistance regarding computer setups, system maintenance, backup procedures, hardware installations, software installations, and any other duties assigned by the supervisor. This position will also be responsible for answering phones. Prior experience will be a leading factor in consideration for this position.

Residence Hall Support

  • IT Help Central also provides on-site support to student residents to assist with their computing needs, including internet connection setup, virus removal and overall system troubleshooting.
  • This job requires hands-on experience with computers, customer service skills, and a customer-first mindset.
  • Prior experience and training will be a factor in consideration for these positions.

Classroom Technology Services

  • Scheduling involves business hours from 8:00 AM to 5:00 PM Monday through Friday.
  • Positions require computer experience regarding hardware and software support for Windows and Mac platforms.
  • This position will provide assistance regarding computer setups, system maintenance, backup procedures, hardware installations, software installations, and any other duties assigned by the supervisor. This position will also be responsible for answering phones. Prior experience will be a leading factor in consideration for this position.

 

Contact

IT Help Central

© 2016 Texas Tech University

Updated: Feb 1, 2016 10:00 AM