Required knowledge, skills, and abilities

• Knowledge of computer hardware, software, and website development.
• Knowledge of ASP.NET, C#.NET, Perl, PHP, Microsoft SQL server, Oracle PL/SQL, and JavaScript.
• Must be well acquainted with Microsoft 365 apps—Outlook, Word, Excel, and Access.
• Excellent customer service and communication skills.

Preferred knowledge, skills, and abilities

• Should be familiar with database servers, (for example, Oracle and Microsoft SQL server).
• Should be able to generate reports from the database tables using SQL or PL/SQL.
• Shows dependability in performing requested tasks
• Ability to conduct research and construct detailed reports.

Essential job functions

• Communicate efficiently and effectively with staff and students through all forms of communication including documenting work in a workflow system.
• Ability to accept and embrace new job duties as assigned by Information Technology staff members and to arrive for work shifts regularly and in a punctual manner.
• Perform data analysis on multiple databases, using tools such as Cognos, and report meaningful conclusions through reports and dashboards.
• Maintain knowledge and skill levels deemed appropriate by department and industry standards based on practical and theoretical skills testing and training.
• Provide application development and support with a number of programming languages and database platforms.
• Aid in the development and revision of knowledge base solutions.
• Support the missions of Information Technology and Texas Tech University.
• Maintain a positive and enjoyable work environment.

• Scheduling within the ATLC hours of operation.
• Serve as frontline technical support for students, faculty, and staff. Position requires working with customers in person.
• Provide support for hardware and software resources available in the ATLC computer labs.
• Position requires strong customer service skills, communication skills, and the ability to work with a diverse range of customers.

• Scheduling within normal business hours from 8:00 AM to 5:00 PM, Monday through Friday.
• Provide technical support, including hardware, software, and peripheral troubleshooting, diagnostics, remediation, and repair.
• Provide daily support and restocking of wēpa printing kiosks.
• This position supports equipment across campus and will involve daily foot and vehicle travel. Driver's license is not required but is a preferred qualification.
• Prior experience with computer, printer, and/or software support will be a factor in consideration for these positions.

• Scheduling involves business hours from 7:30 AM to 8:00 PM, Monday through Thursday, and 7:30 AM to 5:00 PM on Friday.
• Prefer computer experience regarding hardware and software support for Windows and macOS platforms, but will train any qualified candidate.
• Provides assistance regarding computer setups, system maintenance, backup procedures, hardware installations, software installations, and any other duties assigned by the supervisor.
• Will also be responsible for answering phones and assisting in troubleshooting issues being experienced in classrooms.
• Prior experience will be a leading factor in consideration for this position.

Required knowledge, skills, and abilities

• Must be well versed in Microsoft 365 apps—Outlook, Word, Excel, and Access.
• Knowledge of database, computer hardware, software, and web development.
• Strong customer service and communication skills.

Preferred knowledge, skills, and abilities

• Should be able to generate reports from database tables using SQL or PL/SQL.
• Ability to perform preliminary report reviews and basic data analysis.
• Show dependability in performing requested tasks.

Job functions

• Scheduling within normal business hours from 8:00 AM to 5:00 PM, Monday through Friday.
• Assist with deployment testing and quality assurance for software, hardware, and operating system updates.
• Complete research, projects, and assignments as requested by Information Technology staff.
• Using established workflows, position will efficiently and effectively communicate with supervising staff on tasks and projects.

• Scheduling involves business hours from 8:00 AM to 5:00 PM Monday through Friday.
• Positions require computer experience regarding hardware and software support for Windows and macOS platforms.
• This position will provide assistance regarding computer setups, system maintenance, backup procedures, hardware installations, software installations, and any other duties assigned by the supervisor. This position will also be responsible for answering phones. Prior experience will be a leading factor in consideration for this position.

• Scheduling within normal business hours from 8:00 AM to 5:00 PM, Monday through Friday.
• Must be familiar with Adobe Create Cloud suite—InDesign, Illustrator, Photoshop, etc.
• With guidance from staff, position will create original content and designs for marketing campaigns, logo and branding, and promotions related to IT services at TTU.
• May occasionally assist with IT event setup and photography.
• Position requires strong communication skills, creativity, and capacity for independent work.
• Internship requests will be considered.

• Scheduling within the Service Desk hours of operation.
• Position requires high attention to detail.
• Create knowledge articles for use by customers and support agents.
• Capture and edit screenshots
• Test changes to operating systems or applications and document the results

• Create, schedule, and publish engaging content across IT social media platforms (for example, Instagram, X, Facebook, and YouTube).
• Assist in developing and executing social media campaigns aligned with departmental goals and university branding.
• Capture and edit photos and short videos for use in posts and stories.
• Monitor social media channels for comments, messages, and mentions; escalate as needed.

Required knowledge, skills, and abilities

• Knowledge of PHP, JavaScript, jQuery, HTML, and CSS
• Capable of working independently and in a group
• Ability to develop dynamic applications
• Excellent problem-solving skills
• Eager to receive hands-on experience developing web applications that will help make IT Help Central more efficient

Preferred knowledge, skills, and abilities

• Knowledge of Microsoft SQL, PowerShell, and Python
• Basic understanding of Git
• Ability to effectively use scrum style task boards to track work

Essential job functions

• Create and maintain IT Help Central custom internal web-based applications
• Create and maintain documentation on custom applications internal to the programming team
• Works 20 hours per week with a flexible schedule, but preferred mostly between 8:00 AM and 5:00 PM

Required knowledge, skills, and abilities

• Knowledge of JavaScript
• High attention to detail
• Ability to effectively use scrum style task boards to track work
• Capable of working independently and in a group
• Excellent researching capabilities and problem-solving skills

Preferred knowledge, skills, and abilities

• ServiceNow experience or certifications
• Knowledge of AngularJS

Essential job functions

• Analyze technical development requirements and research best practices to ensure assigned tasks are completed efficiently and following established standards
• Create, debug, test, and maintain ServiceNow solutions and workflows
• Create and maintain documentation of ServiceNow solutions and workflows
• Works 20 hours per week with a flexible schedule, but preferred mostly between 8:00 AM and 5:00 PM

• Provides on-site support to student residents to assist with their computing needs, including network connections, virus removal, and overall system troubleshooting.
• This job requires hands-on experience with computers, customer service skills, and a customer-first mindset.
• Prior experience and training will be a factor in consideration for these positions.

• Scheduling within the Service Desk hours of operation.
• Serve as frontline technical support for faculty, staff, and students. Position requires working with customers through phone, email, chat, and in person.
• Provide support for a wide range of issues, including hardware, software, network troubleshooting, and account management.
• Position requires strong customer service skills, high attention to detail, and the ability to work with a diverse range of customers.