Texas Tech University has procedures in place for reporting computer security incidents as outlined in the Incident Management Security Policy, that can be reviewed online at http://www.infotech.ttu.edu/security/docs/incident_management.php. Faculty, staff, and students must file a report prior to any attempt to remediate, solve, or troubleshoot the incident.
A wide variety of data security incidents must be reported including: virus, worm, and other malware infections; unauthorized use of computer accounts and systems; complaints of improper use of information resources; data theft and fraud; and computer system compromises. Should you become aware of a data security issue, there are two fundamental things that you should do:
- Immediately report the incident:
- For virus, worm, and other malware infections, compromised systems, or improper use complaints, contact the IT Security Team at security@ttu.edu or (806) 742-0840; or
- For potential criminal acts (data theft, fraud, etc.), the exposure of confidential information, or a threat to personal or homeland security, directly contact either 1) the TTU Information Security Officer, Jeff Barrington at (806) 742-5151 or Jeff.Barrington@ttu.edu, or 2) TTU Chief Information Officer and Information Resources Manager, Sam Segran, at (806) 742-5151.
- After the TTU IT Security Team has reviewed and provided guidance, work collaboratively to perform appropriate remedial action in accordance with the Information Security Officer's instructions and IT guidelines.
Some incidents will require some investigation to assess the severity, scope, and risk. In many cases, further forensics are required and will be conducted by the Information Security Officer or his designee. Again, please contact the security staff above before altering the computing system or attempting to "fix the problem." Typically, virus and worm infections can be cleaned up without further investigation and IT Help Central can provide assistance. For more information or questions, please contact IT Help Central at (806) 742-4357 (HELP) or ithelpcentral@ttu.edu.