For the last several years, the banking industry has been using Two Factor Authentication (2FA) to secure online banking accounts and transactions. 2FA requires a user to have a password and an additional piece of information that you are given in order to access the application, or to complete certain transactions. In the last few months, the TTU IT Division added 2FA for some eRaider web-authenticated resources. In order to access some resources, you will enter your eRaider username and eRaider password, as well as a code that TTU has sent you by voice or text.

Presently, all TTU faculty, staff, and students are required to provide a valid contact phone number for either voice or text verification numbers. TTU will use this number to send you a verification code for those applications that require 2FA.

You can check your contact number by signing in to https://eraider.ttu.edu, selecting "Manage Your Account," and clicking the "Update Information" link under the "Contact Information" area. As a reminder, Texas Tech department and direct phone numbers (beginning with 806-742- or 806-834-) may not be used for this field.

We appreciate the collaborations with area and department IT professionals who aided with preparing the TTU community, as well as providing technical support. For questions or concerns, please contact IT Help Central at (806) 742-4357 (HELP) or ithelpcentral@ttu.edu.