Through collaboration and coordination with our TTU and strategic vendor partners, the IT Division provided campus-wide support that enabled innovative solutions to be deployed by TTU departments for ongoing University operations during the COVID-19 pandemic. Below is a sampling of support and services provided to the Texas Tech community by the IT Division:

• Increased Digitization For Secure Remote Work
  • Cloud Storage
  • VPN Enhancements
  • Increased number of remote connections using RDP
  • Implementation of Adobe Sign to facilitate
  • electronic document signing
  • Infrastructure Enhancements
  • Cybersecurity Enhancements
• Infrastructure Enhancements
  • Increased Bandwidth for TTU
  • Microsoft O365 & Blackboard
  • Increased VPN/RDP Simultaneous
  • Connections
  • Installation of Additional Outdoor WiFi
  • Connections
  • Implemented Backup Network Connection to Reese
  • Virtualized Computer Labs to Enable Remote Access
• TTU COVID-19 Management System
  • After conducting market research for solutions, created customized set of applications for TTU: COVID-19 Screening - Building Access Application (VPR/Ops), Quick Self-Assessment, Full Self-Screening, Report Positive Result, Contact Tracing, Interface with City (EM), and VPA Pre-performance testing
  • Deployed HIPAA Enclave for secure storage of PHI/HIPAA data
  • Established Citrix Connections for secure access to COVID-19 Management System for contact tracers
• Enhanced Software Licensing
  • Zoom
  • Adobe Sign
  • Blackboard
  • Microsoft Teams
  • Cloud Storage: SharePoint Online, OneDrive for Business
  • Top Hat
  • REDCap II
  • SurveyMonkey
  • Other
• Support For Students, Faculty, And Staff
  • Support for work/learn from home
  • Expanded Equipment Loaners: laptops, mobile hotspots, webcams, headsets
  • Published resources and guidelines at Remote Access website
• Support For Faculty/Classroom Technology
  • Collaborated with Office of the Provost, Registrar, Operations, and eLearning to purchase 10 mobile carts for socially-distanced classroom instruction
  • Installed cameras (50+) in classrooms for instruction (65 Raider Rooms available for online instructions)
• Assistance To Other Departments To Deliver Their Services
  • Assisted TIEHH with COVID Test Processing and Securely Transmitting Results to The State
  • Utilized IT Division's 3D printers for printing of PPE (>3,000) for Honors College project to assist healthcare workers
  • Provided support for town halls and other Zoom meetings
  • Assisted Emergency Management to make outbound calls for contact tracing