Residence Hall Support

Residence Hall Support provides the highest possible quality technical support and assistance to all students who live in the TTU residence halls.

Levels of support

• On-site (by appointment only)
• Walk-up
• Drop-off
• Phone

Locations

• Coleman Hall - Inside the main lobby, adjacent to the computer lab.
• Sneed Hall - Inside the Sneed main lobby, Room 143.

Hours

Today's hours

Coleman Hall: 10:00am - 8:00pm
CURRENTLY CLOSED

Sneed Hall: 10:00am - 8:00pm
CURRENTLY CLOSED

View full RHS schedule

Note that phone, chat, and walk-up support are available from the IT Help Central's Service Desk outside the hours listed above. For details, view the Service Desk hours of operation.

Supported software

macOS

• Installation and maintenance (updating and configuration) of software licensed by TTU's agreement with Microsoft
• Installation and maintenance of anti-virus software
• Configuring macOS updates
• Configuring macOS firewall and security settings
• Printer installation
• TTU wireless network configuration

Windows

• Installation and maintenance (updating and configuration) of software licensed by TTU's agreement with Microsoft
• Installation and maintenance of anti-virus software
• Configuring Microsoft Updates
• Configuring Windows firewall and security settings
• Installation of Ethernet hardware drivers
• Installation of printer drivers
• TTU wireless network configuration
• Removal of spyware, malware, and viruses

Computer setup

• Computer
• Display (monitor)
• Keyboard, mouse, speakers
• Printer
• Network adapter

Network connection support and troubleshooting

• Wired connection in residence hall rooms
• Wireless
• Network port repair (scheduling on-site appointments with network administrators, when necessary)

Mobile devices

TechMail and network setup for Android, iOS, and iPadOS