Residence Hall Support
Residence Hall Support provides the highest possible quality technical support and assistance to all students who live in the TTU residence halls.
Levels of support
- On-site (By appointment only)
- Walk-up
- Drop-off
- Phone
Locations
- Coleman Hall - Inside the main lobby, adjacent to the computer lab.
- Sneed Hall - Inside the Sneed computer lab, next to Sam's Place.
Hours of operation
Support | Regular hours | Summer and Abbreviated hours |
---|---|---|
General RHS hours (calls and by appointment - no physical location) |
Mon - Fri: 10 AM to 5 PM |
Mon - Fri: 10 AM to 5 PM |
Coleman Hall (walk-up location) |
Mon - Th: 10 AM to 8 PM Friday: 10 AM to 7 PM Sat & Sun: Closed |
|
Sneed Hall (walk-up location) |
Mon - Th: 10 AM to 8 PM Friday: 10 AM to 7 PM Sat & Sun: Closed |
Note that phone and walk-up support are available from the IT Help Central Service Desk outside the hours listed above. For details, see the Service Desk hours of operation.
Supported software
macOS
- Installation and maintenance (updating and configuration) of Microsoft Campus Agreement software
- Installation and maintenance of Symantec anti-virus software
- Configuring Software Update
- Configuring firewall and security settings
- Printer installation
- TTUnet VPN setup
- TTUnet wireless configuration
- Network registration CSA client assistance
Windows
- Installation and maintenance (updating and configuration) of Microsoft Campus Agreement software
- Installation and maintenance of Symantec anti-virus software
- Configuring Microsoft Updates
- Configuring Windows Firewall and security settings
- Installation of Ethernet hardware drivers
- Installation of printer drivers
- TTUnet VPN setup
- TTUnet wireless configuration
- Network Registration CSA client assistance
- Removal of spyware, malware, and viruses
Computer setup
- Computer
- Monitor
- Keyboard, mouse, speakers
- Printer
- Network adapter
Network connection support and troubleshooting
- Wired connection in residence hall rooms
- Wireless (where available)
- Network port repair (scheduling NOC on-site appointments)
Mobile devices
TechMail and TTUnet setup for iOS and Android
IT Help Central
-
Address
407 Flint Ave, Lubbock, TX 79409 -
Phone
806-742-4357 (HELP) or toll-free 877-484-3573 -
Email
ithelpcentral@ttu.edu