Residence Hall Support

Residence Hall Support provides the highest possible quality technical support and assistance to all students who  live in the TTU residence halls.

Levels of support

• On-site (By appointment only)
• Walk-up
• Drop-off
• Phone

Locations

• Coleman Hall - Inside the main lobby, adjacent to the computer lab.
• Sneed Hall - Inside the Sneed computer lab, next to Sam's Place.

Hours of operation

Note that phone and walk-up support are available from the IT Help Central Service Desk outside the hours listed above. For details, see the Service Desk hours of operation.

Supported software

macOS

• Installation and maintenance (updating and configuration) of Microsoft Campus Agreement software
• Installation and maintenance of Symantec anti-virus software
• Configuring Software Update
• Configuring firewall and security settings
• Printer installation
• TTUnet VPN setup
• TTUnet wireless configuration
• Network registration CSA client assistance

Windows

• Installation and maintenance (updating and configuration) of Microsoft Campus Agreement software
• Installation and maintenance of Symantec anti-virus software
• Configuring Microsoft Updates
• Configuring Windows Firewall and security settings
• Installation of Ethernet hardware drivers
• Installation of printer drivers
• TTUnet VPN setup
• TTUnet wireless configuration
• Network Registration CSA client assistance
• Removal of spyware, malware, and viruses

Computer setup

• Computer
• Monitor
• Keyboard, mouse, speakers
• Printer
• Network adapter

Network connection support and troubleshooting

• Wired connection in residence hall rooms
• Wireless (where available)
• Network port repair (scheduling NOC on-site appointments)

Mobile devices

TechMail and TTUnet setup for iOS and Android