[Minor revision–posted 6/13/19 (replaces 11/14/17 edition)]
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Operating Policy and Procedure

OP 72.19: Malfunction of Concession Machines

DATE: June 19, 2019

PURPOSE: The purpose of this Operating Policy/Procedure (OP) is to establish the procedures for reporting malfunction in concession machines (e.g., Coca-Cola Bottling Refreshments USA Inc.).

REVIEW: This OP will be reviewed in May of odd-numbered years by the Chief Procurement Officer with substantive revisions forwarded to the Chief Financial Officer and Vice President for Administration & Finance.

POLICY/PROCEDURE

1.  Malfunctioning Machines

Malfunction of a machine should be addressed as follows:

For Coca Cola machines, if a product is not dispensed, a product is not satisfactory, or if incorrect change is received, the issue should be reported to Coca Cola at 1.844.561.2653, giving the location of machine (building and floor), the issue being reported, and the name and contact number of the person providing the information. If Coca Cola fails to respond, please contact procurement@ttu.edu. Procurement Services will report the problem(s) and location of the machine(s) to Coca Cola. For any other concession machines on campus, please email procurement@ttu.edu and provide the location of machine (building and floor), the issue being reported, and the name and contact number of the person providing the information.

2.  Refunds

Refunds for incorrect change may be obtained at the locations listed below:

* Student Business Services is located in West Hall.

OP Categories

01 Chancellor
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04 Audit Services
10 President
30 Academic and Student Affairs – General
32 Academic Policies – Faculty
34 Academic Policies – Students
36 Academic Programs
40 Equal Opportunity and Affirmative Action
48 Communication Services
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63 General Services
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78 Traffic and Parking
79 Travel
80 Vehicles