Blackboard CE 8.0.6 LMS
Windows Users: What to do if the Blackboard Course Menu has disappeared! The recently released Internet Explorer 10 can have compatibility issues with Blackboard CE 8. Most of the issues are immediately resolved by turning on the Compatibility Mode - click the icon that looks like a broken page at the top of the browser window, usually located near the Refresh icon.
Please note that "smart devices" such as iPad or iPhone are not supported in Blackboard! Do not attempt to submit an assignment or take an assessment in Blackboard using these types of devices.
Respondus LockDown Browser Student Guide: View the Respondus LockDown Browser Student Guide for Windows. Includes troubleshooting tips. You can also view a video Tech Tip from Respondus for Windows and Mac installation tips.
TROUBLESHOOTING PROBLEMS IN BLACKBOARD:
Get a Fresh Start - Close all the Internet browser windows - sometimes it is helpful to let your browser get a fresh start!
Check your browser settings with Check Browser in Blackboard - Click on Check Browser in the top right corner of your My Blackboard page. Make sure that you see a green check next to each Browser Check Results area. If not, follow the instructions included in Check Browser to resolve the issue.
Make sure you are using a supported browser for Blackboard - Click here to see a list of browsers versions that are either certified or compatible with Blackboard.
Try using an alternate supported browser while in Blackboard - There are many settings and software configurations that can cause one supported browser to work better than another on your computer. Internet Explorer, Firefox, and Safari have several supported browser versions. Google Chrome is not supported in Blackboard at this time.
Troubleshoot the Java plug-in on your computer - The following are individual troubleshooting options specific to Java. Check Blackboard after each option to see if that option resolved the issue.
Problems with eRaider or a technical difficulty! IT Help Central is available to assist with eRaider sign-in problems, browser errors, and other technical difficulties you may encounter. For technical assistance, please contact IT Help Central at (806) 742-HELP, email them at firstname.lastname@example.org, or visit the IT Help Central website.
FACULTY: DO YOU NEED TO DEVELOP A NEW COURSE IN BLACKBOARD?
Please click here to fill out the course request form to request a blank Blackboard course to begin development.
FACULTY: DO YOU NEED TO REQUEST THE "LIVE" ROLLOVER SHELL FOR THE CURRENT SEMESTER?
Please click here to request the "LIVE" rollover course shell the upcoming semester.
REGULAR MAINTENANCE SCHEDULE:
The Blackboard Management Team has reserved Saturday morning, 4:00 - 8:00 AM, each week for system maintenance on the Blackboard Course Management system. During these periods, the Blackboard system may be unavailable. Should you experience outages outside of these times, please contact IT Help Central at 806-742-HELP (4357).