Blackboard @ Texas Tech University
Student Assistance:
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Email: ithelpcentral@ttu.edu
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Phone: 806-742-4357 (HELP)
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Blackboard and Student Support for Online/Distance Students and TTU Costa Rica Students
- Online Student Resources
Instructor Assistance:
- Transitioning to an Online Class
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Phone: (806)742-7227
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24/7 Help
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Portal with live chat and knowledge base: facultysupport.elearning.ttu.edu
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Phone: (844) 897-0537 (Toll-Free) | (806) 853-5153 (Local)
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Request Live Blackboard Shell
(Fall 2020 Live Courses are all in Blackboard) -
Request Development Shell
(Development area, no student access)
Attention Blackboard Faculty
- TTU eLearning and the IT Division are happy to introduce an additional support option in Blackboard; the tool is called Eesysoft. You will notice messages throughout Blackboard with links to support documents and webpages. You will also notice a question mark and support tab in the bottom right corner of Blackboard. You can click on that link to access Blackboard support documents and information.
- Due to the current national situation and the major shift to all online teaching,
we are working diligently to monitor our limited online resources. In light of this,
we are asking all faculty to utilize the Mediasite Presentation function within Blackboard,
as opposed to only uploading videos into Blackboard directly. We have sufficient storage
within our Mediasite lecture capture system, but limited storage in Blackboard. If
you need additional assistance with linking to Mediasite within the Blackboard Learn
system, please contact blackboard@ttu.edu. If you need assistance with Mediasite, please contact mediasite@ttu.edu.
For all other issues please contact IT Help Central at (806) 742-4357 (HELP) or ithelpcentral@ttu.edu. Thank you for your partnership as we navigate through this pandemic, collaborating to conserve institutional resources where possible. - Compliant with NCAA requirements, athletic academic advisors have "observer" access in Blackboard for their student athletes. Observer access provides limited view-only course progress and performance information. If you have any questions, please contact the Office of the Provost: eLearning & Academic Partnerships at elearning@ttu.edu.
Regular Maintenance Schedule
The TTU Blackboard Steering Group has reserved Friday morning, 3:00 a.m. to 7:00 a.m., each week for system maintenance on the Blackboard Learning Management System. During these periods, the Blackboard system may be unavailable. Should you experience outages outside of these times, please contact IT Help Central at (806)742-4357 (HELP).
Blackboard @ Texas Tech University
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Address
Texas Tech University, 2500 Broadway, Lubbock, TX 79409 -
Phone
806.742.4357 -
Email
blackboard@ttu.edu