Disclaimer »[close]
Texas Tech University

RaiderCanvas Support

Texas Tech University utilizes Canvas as its Learning Management System (LMS). Here you'll find features to develop quality online courses and take advantage of more opportunities to engage students online. In the RaiderCanvas Support Portal, you can create a case in ServiceNow that the RaiderCanvas Support team will work to resolve, request a Development Shell, and access the RaiderCanvas Knowledge Base.


Don’t have time to scroll through each tip?

No problem. Simply run a search on this page to immediately jump to your question.

Can't find an answer?

Review the Instructor Videos, Instructor Guides, or the Canvas Community Resources.

How do I...?

Create a Home Page for my course?

It is important to create a landing page that shows students how to navigate your course. Starting students on a page that immediately shows your modules is a bit impersonal. The home page offers them a resources page that prepares them to be successful in your class. In fact, you can use the homepage to link directly to modules, assignments, and quizzes, and then have the option to remove those tools from the navigation to reduce confusion.

If you want to take your course content up a notch and offer your students an inviting course design, then watch this short video on how to create a home page for your course.

Updates to Canvas

Changes occur every three weeks on Canvas. Learn more about upcoming updates.

Bugs and Workarounds

  • Uploading a gradebook with newly added columns will fail if the columns are added *after* the “totals” columns in the CSV file (this assumes you are using a previously downloaded CSV from Canvas). Add your new columns *before* the Totals columns to prevent the problem.
  • Midterm grades will normally ignore missing grades. If you checkmark “treat missing grades as zero” in EITHER the gradebook or the eGrades gear setting, your gradebook may not match what is imported into eGrades. If a workaround is needed, you could export the gradebook to find the column for “current total” with numeric percentages. Rename the column to something like “midterm grades” and import the .csv file. You can now point eGrades to this temporary column as the source for the midterm grade.
  • Grade submission at the END of the semester can be misleading if you do not first checkmark “treat missing grades as zero” in the gradebook settings. If you fail to take this step, the displayed grade will ignore missing scores and pretend they don’t exist, but those missing scores become zeros, with no way to stop the process, when you submit through eGrades. Thus, the onscreen displayed grade may be higher than what is actually submitted to eGrades.
  • When students have taken a quiz and are unable to see which questions they answered incorrectly, check the quiz settings. If the settings are set to show one question at a time, students cannot see which questions were incorrect. When that option is off, students can see which questions were answered incorrectly.